2022-2023 Audi Virtual Cockpit Display Distortion TSB

Audi Technical Service Bulletin (TSB) 2065960/1 addresses concerns regarding a distorted or cracked virtual cockpit display in various 2022-2023 Audi models. This bulletin provides critical information for owners and technicians to understand the root cause of the issue and determine warranty eligibility.

The TSB clarifies that such display problems are typically the result of external influence rather than manufacturing defects.

Symptoms

Owners may observe the following issues with their Audi virtual cockpit:

• "The Audi virtual cockpit display is distorted."
• "There are cracks in the Audi virtual cockpit display."

These symptoms can manifest as vertical or horizontal lines, pixelation, or complete sections of the screen appearing broken, as illustrated in the TSB's accompanying images.

Technical Background

Extensive analysis by Audi has revealed that the underlying display layer, beneath the uppermost transparent film, develops a crack. This crack is consistently attributed to external force applied directly to the front of the virtual cockpit screen or its housing.

The uppermost transparent film itself is usually not broken, though it may show marks like fingerprints, scratches, or polishing marks where force was applied. Common sources of this external force include improper cleaning of the virtual cockpit, repair work on the dashboard, an accident, or a user mistakenly believing the display is a touchscreen.

It's important to note that the Audi virtual cockpit display distortion may not appear immediately after the force is applied. The lower display layer can sustain damage and develop fatigue cracking over several hundred miles of driving before the symptoms become visible.

Important Warnings for Owners

Owners should be aware of specific conditions that impact warranty coverage for the Audi virtual cockpit display distortion:

• Warranty Exclusion: "If the vehicle has an odometer reading of over 600 miles, material and/or production issues can be ruled out as the source of the complaint. Therefore, warranty claims for vehicles with over 600 miles will not be reimbursed by warranty."
• External Damage: "This damage is due to outside influence and is not covered by any Audi Warranty."

Service and Warranty Information

According to Audi, there is no production solution for this issue, as it stems from external factors. When a vehicle presents with a distorted or cracked virtual cockpit display, service technicians will assess the odometer reading.

If the vehicle has accumulated over 600 miles, Audi's analysis indicates that the issue is not due to material or production defects. In such cases, the repair for the Audi virtual cockpit display distortion will not be covered under warranty, and the owner will be responsible for the cost of replacement.

Additional Information

All part and service references related to TSB 2065960 are subject to change. Technicians are advised to consult their Parts Department and ETKA for the latest information and to check the Repair Manual for any fasteners, bolts, nuts, and screws requiring replacement during the repair process.

Source: NHTSA ID: 10207122