2021-2022 Audi e-tron Detached Door Seal TSB

Symptoms

Owners of affected 2021-2022 Audi e-tron vehicles may notice that the outer door seal has come loose. This issue is typically observed as the bonding of the outer door seal has detached from the door itself.

Technical Background

Audi has identified that various factors can contribute to the adhesive bond failure of the outer door seal. These include pressure, temperature fluctuations, and contamination in the bonding area. When these conditions are present, the adhesive bond for the outer door seal can detach from the door where it makes contact.

Repair Procedure Summary

Addressing the Audi e-tron detached door seal involves replacing the affected door seals according to the instructions in the Elsa Repair Manual. The repair process requires specific environmental conditions and careful handling to ensure a lasting bond.

Key steps include:

• Preparation: The vehicle and the new door seal must be at room temperature. All bonding surfaces must be thoroughly cleaned, free of dirt and grease, before installation.
• Installation: The new seal must be installed without stretching. If an old seal was removed, technicians should use the routing of the outer door seal on the opposite side of the vehicle as a guide for proper positioning.
• Post-Installation: After the new seal is in place, the door must not be closed for at least 30 minutes. This critical step allows the adhesive to properly cure and prevents the outer door seal from becoming detached or misaligned prematurely.
• Cleaning: Any remaining adhesive tape from the previous seal must be removed using adhesive strip remover VAS 6349. The bonding surface on painted areas should then be cleaned with cleaning solution D 009 401 04 and allowed to dry completely.

Required Tools or Parts

To perform this repair, specific materials and tools are necessary:

• Fasteners: Fasteners, bolts, nuts, and screws as needed, referenced in ETKA and the Elsa Repair Manual.
• All-purpose cleaner: Part number D00940104.
• Adhesive strip remover: Tool number VAS 6349.

Warranty Information

This repair for the Audi e-tron detached door seal is generally covered under warranty for vehicles up to 48 months or 50,000 miles. For Audi Certified Pre-Owned (CPO) vehicles, coverage falls under G10, but owner verification is required. If the vehicle is outside of any applicable warranty, this Technical Service Bulletin (TSB 2064183/2) serves as informational guidance only.

Technicians will use specific service numbers (5765, 5864) and damage code (0010) for warranty claims. Labor operations include 5765 1950 for front door seals and 5864 1999 for rear door seals.

What Owners Should Know

It is crucial to understand the importance of proper repair techniques for the Audi e-tron detached door seal. The TSB explicitly states: