2021-2022 Audi e-tron Charging Station Bolts Missing TSB

Owners of 2021-2022 Audi e-tron models may find that the Audi e-tron charging station bolts for securing the input plug to the charging station are missing. This issue is addressed by Technical Service Bulletin (TSB) 00 21 53 2063335/2, issued on October 13, 2021. This bulletin is a revision (Revision 2) that supersedes the earlier Technical Service Bulletin Group 00 number 21-45, dated May 17, 2021, primarily to add Model Year 2022 to the affected vehicles.

Symptoms

The primary symptom reported by customers is that the "Bolts for securing the input plug to the charging station are missing." These bolts are crucial for properly securing the charging connector within the charging unit, ensuring a stable and reliable connection. Without these bolts, the charging connector may not be adequately secured, potentially leading to a loose connection or instability during charging.

Important Warnings for Owners

This Technical Service Bulletin contains critical information regarding warranty coverage and part availability:

• No Warranty Coverage: Audi states that the fixing bolts, if purchased by the customer, "cannot be invoiced under warranty." This means the cost of the bolts and any associated labor for installation will not be covered by your Audi warranty.
• Claims Not Reimbursed: "Claims for replaced parts will not be reimbursed." This reinforces that Audi will not cover the cost of these parts.
• Informational Only: The TSB explicitly states, "This TSB is informational only and not applicable to any Audi Warranty." Owners should be aware that this bulletin serves to inform about the part's status and availability, not to authorize a warranty repair.

Technical Background

The bolts, identified by part number 9Y0 927 129, are specifically designed to secure the charging connector within the charging unit. Audi has officially discontinued these specific bolts, meaning the original part is no longer manufactured or supplied through the standard parts system. Figures 1 and 2 in the Technical Service Bulletin illustrate these bolts and their installation location, showing how they contribute to the secure attachment of the charging components.

Production Solution

Despite the discontinuation of the original part, a production solution has been implemented. As of a production date of January 11, 2021, customers can order fixing bolts through Audi's parts system. This means that while the original part number 9Y0 927 129 was discontinued, a replacement solution is available for purchase. However, it's important to note that these bolts cannot be invoiced under warranty, as specified in the TSB.

Owner Action

If you discover that your Audi e-tron charging station bolts are missing, you will need to take action to acquire the necessary hardware. Contact your authorized Audi dealer's parts department to inquire about and purchase the fixing bolts. Be prepared that the cost of these parts and any associated labor for their installation will be your responsibility, as they are not covered by Audi's warranty. Audi recommends checking with your Parts Department and/or ETKA for the latest information and parts bulletins, and consulting the Repair Manual for proper fastener replacement procedures.

Source: NHTSA ID: 10202575