2021-2022 Audi e-tron Wheel Alignment TSB

Symptoms

Owners of 2021-2022 Audi e-tron vehicles may experience specific symptoms related to wheel alignment issues. These include:

• The vehicle pulls to one side.
• The steering wheel is crooked.

These conditions indicate a potential problem with the axle alignment, which this bulletin aims to resolve.

Diagnosis and Trigger Conditions

To diagnose the Audi e-tron wheel alignment concern, a technician will first test drive the vehicle to confirm the reported symptoms. The Technical Service Bulletin specifies that deviations at the steering wheel position by plus or minus 2 degrees are considered acceptable due to permissible tolerances in track adjustment. If the deviation exceeds this, further action is required.

Repair Procedure Summary

This Technical Service Bulletin (TSB 44 21 83 2056386/6) outlines the steps for addressing wheel alignment issues. The procedure focuses on axle alignment and involves several key actions:

1. Initial Assessment: A test drive is performed to reproduce and confirm the customer's concern regarding the vehicle pulling to one side or a crooked steering wheel.
2. Reference Material: Technicians must consult the Elsa Repair Manual, specifically the sections pertaining to Chassis >> Suspension, Wheels, Steering >> 44 Wheels, Tires, Wheel Alignment, for detailed instructions and specifications.
3. Equipment Preparation: Ensure that the software for the wheel alignment equipment used is up-to-date before proceeding with any adjustments.
4. Documentation: For vehicles undergoing Pre-Delivery Inspection (PDI) or those with less than 1,000 miles, the alignment protocol must be uploaded to DOC-IT both before and after the repair. Only the complete alignment protocol as a PDF file should be uploaded, not pictures of the screen.
5. Visual Evidence (if applicable): If the primary concern is a "steering wheel crooked" condition, a picture of the steering wheel with the VAS 6458 steering wheel scale installed must be uploaded.

Required Tools or Parts

To perform the necessary Audi e-tron wheel alignment procedure, specific tools are required:

• VAS 6458: This is a steering wheel scale used to accurately measure the steering wheel's position.
• VAS 61XX: This refers to a Vehicle Diagnostic Tester, which is essential for various diagnostic and calibration tasks during the alignment process.

Important Warnings

Owners should be aware that if their vehicle is outside of its warranty period, this Technical Service Bulletin serves as informational guidance only. In such cases, the repair costs may not be covered by Audi.

Warranty Information

This bulletin provides specific codes for warranty claims related to the Audi e-tron wheel alignment service:

• Claim Type:
  • 910: Applicable for vehicles before delivery.
  • 110: Applicable for vehicles up to 12 months or 12,000 miles.
• Service Number: 4485
• Damage Code: 0011

Labor operations include specific Standard Repair Times (SRTs) for wheel alignment and associated operations. Diagnostic time is GFF 0150 0000, with road test times of 0121 0002 (10 TU) before service and 0121 0004 (10 TU) after service.

Revision History

This Technical Service Bulletin has undergone several revisions:

• Revision 6: Updated the Warranty section with a revised Damage Code.
• Revision 5 (May 6, 2021): Updated the Warranty section with a revised Claim Type.
• Revision 4 (February 10, 2021): Revised the header to include updated model year information.

This bulletin supersedes Technical Service Bulletin Group 44 number 21-82, dated May 6, 2021.

Source: NHTSA ID 10200439