2021 Audi FoD Functions Not Available TSB

Symptoms

Owners of 2021 Audi vehicles may notice that "One of the purchased functions does not work in the vehicle." This typically occurs when "The function was purchased in the myAudi marketplace via the myAudi app." The core problem is that the vehicle's systems are not properly receiving or activating the purchased Function on Demand (FoD) features.

Technical Background

Function on Demand (FoD) was introduced for the US market in May 2021, allowing owners to purchase and activate vehicle functions post-sale. The TSB highlights that the customer concern arises when the vehicle fails to receive the updated function from the Audi connect backend. The Gateway control unit (J533, address word 0019) is responsible for synchronizing data with the Audi connect backend for these functions to activate. In some cases, multiple ignition cycles may be needed for this synchronization to complete.

Specific Function on Demand packages mentioned include:

• Navigation Plus Package (PR Code 7UZ): Available for 2021+ A4, A5, and Q5 models without factory navigation. This package includes navigation, Audi connect PRIME & PLUS, and full-speed Wi-Fi.
• Light Function Package (PR Code 8G1): Available for 2021+ e-tron and e-tron Sportback models. This package includes cornering light, intersection light, and turn assist light.

Troubleshooting Steps

If your 2021 Audi FoD functions are not activating, follow these steps to help resolve the issue:

• eCall SOS LED Check: Ensure the eCall SOS LED is green. A green LED indicates that the embedded SIM is localized to the US market, which is mandatory for FoD functionality.
• Ignition Cycle: Turn the ignition off and back on up to seven times. For each cycle, leave the vehicle in the 'on' state for 30-60 seconds and then in the 'off' state for 30-60 seconds. Repeat this process.
• MMI Soft Reset: Perform a soft reset of the Multi Media Interface (MMI) system. Press and hold the volume control knob for at least 10 seconds or until the light around the knob turns off and the MMI displays "checking remote access rights".
• Restore MMI Factory Settings: Navigate to Home >> Settings >> System Maintenance >> Restore factory settings in the MMI. This action will reset key user pairing and all other saved customer settings.
• myAudi App VIN Re-add: You may need to remove your vehicle's VIN from your myAudi app account and then add it back. This can help complete key user pairing and the myAudi login in the MMI.

Manual Activation Process

If the vehicle had no LTE connectivity during the initial purchase of the FoD function, and more than 72 hours have passed since the purchase (e.g., if the vehicle was in an underground parking garage), the activation may expire and will not be retried by the Audi connect backend. In such cases, the activation must be manually pushed to the car.

This manual push is performed by a technician using the Service Portlet via the Group Retail Portal (GRP). The process involves:

1. Vehicle Location: The vehicle must be in a location with good GPS and LTE network signal.
2. Service Portlet Use: The technician uses the Service Portlet to resend the activation to the vehicle.
3. MMI Reset: After resending, perform an MMI reset by pressing and holding the volume control knob for more than 10 seconds.

If a technician does not have access to the Service Portlet via the Group Retail Portal, they should open a ticket with the Audi connect Technical Support Team via https://audi.zendesk.com/.

Important Notes

This Technical Service Bulletin (TSB 2063290) is for informational purposes only and is "not applicable to any Audi Warranty." Owners should be aware that any repairs or troubleshooting related to this issue may not be covered under standard warranty terms.

Source: NHTSA ID: 10198186