2021 Audi e-tron MIB3 Map Flickering TSB

Owners of certain 2021 Audi models, including the Audi e-tron, may observe an issue where the detailed intersection map displayed in the instrument cluster's virtual cockpit or the Head-Up Display (HUD) flickers. This condition, where the Audi e-tron MIB3 map flickers, has been identified by Audi as a software-related problem.

Symptoms

Customers have reported specific visual disturbances related to the navigation display:

• "The detailed intersection map displayed in the Audi virtual cockpit flickers."
• "The detailed intersection map displayed on the HUD flickers as well."

These symptoms indicate a visual anomaly in the display of detailed intersection maps, which can be distracting or impair navigation clarity.

Technical Background

Audi has determined that the flickering is caused by a software-related issue within the MIB3 system. This software glitch affects the stability of the display windows, leading to the observed flickering of the detailed intersection map.

Important Warnings for Owners

Audi has provided specific instructions for this condition, emphasizing that no immediate repairs are necessary and certain actions should be avoided:

• "Do not replace any components for this condition since this will not resolve the customer's concern."
• "This TSB is informational only and is not applicable to any Audi Warranty."

This means that replacing parts like the instrument cluster or HUD will not fix the flickering issue, as it stems from software. Furthermore, any diagnostic or repair work related to this specific TSB is not covered under standard Audi warranty.

What Owners Should Do

If you experience the Audi e-tron MIB3 map flickers issue, Audi advises the following steps:

1. Understand the Situation: Be aware that a solution for this software issue is expected in the fourth quarter of 2021. No repairs are currently recommended, as they will not resolve the underlying problem.
2. Report the Issue: Your Audi dealership is instructed to create a PSS (Pending Service Solutions) record. This helps Audi track the prevalence of the issue and ensures that your vehicle is noted for the forthcoming software solution. This record can be created through the PSS application in AccessAudi or via the Technical Assistance page in Elsa.

Bulletin Revision History

This Technical Service Bulletin, PSS 91 MIB3 (reference 91 21 92 2062942/2), was initially published on April 9, 2021, as Revision 1. It was subsequently revised on April 21, 2021, to Revision 2, primarily to correct the title from MIB2+ to MIB3, clarifying the affected infotainment system generation.

This bulletin supersedes Technical Service Bulletin Group 91 number 21-89, dated April 9, 2021.

Production Solution

Audi states that a production solution is