2021-2022 Audi Windshield Faint Images TSB

Symptoms

Owners of 2021-2022 Audi models may notice "faint images" appearing on their windshield under specific conditions. These "faint images on the windshield" are particularly visible "at certain sunlight entry angles or with fog on the inside of the windshield." The appearance of these images can vary, sometimes resembling "production sticker afterimage" or marks from "suction cups used to install the windshield in production." This issue affects the clarity of the windshield and can be a distraction.

Technical Background

The root cause of these faint images on the windshield is residue left behind from the manufacturing process. Specifically, "residue from suction cups or labels can transfer to the glass." While this residue is often not visible under normal conditions, it becomes apparent "under certain lighting or moisture conditions," such as bright sunlight or when there is fog on the inside of the glass. This technical bulletin provides a method to address this specific type of residue, ensuring a clear view for the driver.

Important Warnings

Audi has issued a specific warning regarding the cleaning process to ensure proper resolution and prevent potential issues:

• "Only use the cleaning cloth. Do not use the applicator that is included in this kit for this purpose."

This instruction is crucial to ensure effective cleaning and prevent any damage or ineffective results from using incorrect tools.

Repair Procedure Summary

To resolve the issue of faint images on the windshield, a specific cleaning procedure is recommended by Audi. This involves using a designated cleaning cloth, which is supplied as part of the "window seal set D 096 330 A2." Technicians are instructed to apply "moderate pressure while cleaning" to effectively remove the residue from the inside of the glass. This targeted cleaning method is designed to eliminate the visible faint images without damaging the windshield.

Required Parts

The primary part required for this repair is the "Window Seal Set" which contains the necessary cleaning cloth:

• Part Number: D 096330A2
• Description: Window Seal Set (includes cleaning cloth)
• Quantity: 01

Additionally, technicians should consult ETKA/ELSA for any "Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual" if other related components are being serviced.

Warranty Information

This service is covered under Audi's warranty under specific conditions. The "Claim Type" is 110, applicable for vehicles up to 48 months or 50,000 miles, whichever comes first. If the vehicle falls outside of these warranty parameters, this Technical Service Bulletin serves as informational guidance only.

• Service Number: 6414
• Damage Code: 0030
• Labor Operations:
  • Clean residue from inside of the glass: 6414 9999 (30 Time Units)
  • Diagnostic Time (GFF): No allowance (0 Time Units)
  • Road test prior to service procedure: No allowance (0 Time Units)
  • Road test after service procedure: No allowance (0 Time Units)
• Claim Comment: As per TSB #2047061/3

Revision History

This Technical Service Bulletin has undergone several revisions to keep it current with vehicle model years:

• Revision 3 (April 15, 2021): The header was revised to include Model Year 2022.
• Revision 2 (April 9, 2020): The header was revised to include Model Years 2020 and 2021.
• Revision 1 (March 2, 2017): This marked the initial publication of the bulletin.

This bulletin supersedes Technical Service Bulletin Group 64 number 20-72, which was dated April 9, 2020.

NHTSA Complaint Reference

Source: NHTSA ID 10190523