2022 Audi e-tron Delivery Guidelines

This document, identified as NHTSA ID 10189524, details the Audi e-tron delivery guidelines for the 2022 model year, including the e-tron, e-tron Sportback, and e-tron GT. It serves as a comprehensive checklist for Audi dealers to ensure every new vehicle is perfectly prepared and that customers receive a thorough introduction to their new car's features and functionalities.

Ensuring a Premium Delivery Experience

The primary goal of these guidelines is to ensure a high-quality delivery experience. This involves completing a Final Vehicle Quality Inspection, addressing any defects, and ensuring the vehicle's battery is charged to 100% prior to customer delivery. Dealers are also instructed to complete myAudi registration, activate the Audi connect trial, and perform Key User Pairing in the vehicle.

Comprehensive Delivery Inspection

Before a customer takes delivery, a detailed inspection is performed. This ensures the vehicle meets Audi's quality standards and is ready for the road. Key inspection points include:

• Exterior Inspection: Checking for any damage, dings, dents, or surface scratches.
• Equipment Verification: Confirming that the vehicle is equipped as specified and that all accessories are installed.
• Interior Cleanliness: Ensuring the interior is clean, free of grease marks, and damage.
• Floor Mats: Verifying that floor mats are securely locked in place.
• Tire Pressure Monitoring System (TPMS): Setting tire pressures to "normal customer load" conditions and calibrating the TPMS.

Key Customer Education and Demonstrations

A crucial part of the Audi e-tron delivery guidelines is educating the customer on their new vehicle. Dealers are expected to cover a wide range of topics and demonstrate various features, ensuring the customer is comfortable and familiar with their Audi e-tron. These topics are often prioritized based on customer interest.

Vehicle Systems & Controls

Demonstrations include operating the instrument cluster, driver information systems, and steering wheel controls. Owners learn how to use exterior and interior lights, ambient LED interior lighting settings, automatic climate control, and power outlets. Other controls covered are door locks/keyless entry, trunk/hatch/tailgate operation, power windows with retention and pinch protection, and power-adjustable, heated, power-folding, auto-dimming side mirrors.

Steering-related topics include the multifunction steering wheel, tilt and telescopic adjustable steering column, regen shift paddles, heated steering wheel, and the Hands on Detection steering wheel. Seating demonstrations cover seat adjustments, heated and ventilated front/rear seats, the folding rear seat, the "Passenger Side Airbag Off" light, LATCH child seat mounting points, and massage seat functions.

Infotainment & Connectivity

Customers receive guidance on the MMI controls, basic functionality, and customization options. This includes the Bang & Olufsen sound system, MMI Navigation plus, and MMI touch with handwriting recognition technology. Information on SiriusXM Satellite Radio (with a 90-day trial), HD Radio, voice control, Bluetooth wireless technology, and streaming audio is provided. Dealers also explain the Audi smartphone interface (Apple CarPlay and Google Android Auto), Audi connect features (including a six-month trial), Wi-Fi hotspot capabilities, 4G LTE connectivity, and the Nav-Data-Update process.

Electric Vehicle Specifics

Given the e-tron's electric powertrain, specific EV features are highlighted. This includes locating the charging port, explaining AC/DC operation, and setting charge limits (e.g., 80% for daily use to extend battery life). Dealers demonstrate vehicle preconditioning and charging timers via the myAudi App, explain battery and power meters in the virtual cockpit, and show the "range mode" setting in MMI. Other EV-specific topics include the "hospitality" feature for automatic charging port release, auto/manual regeneration, e-sound for pedestrians, and the emergency charge plug release.

Driver Assistance Systems

Various driver assistance systems are demonstrated, such as adaptive cruise control (with stop & go), Adaptive Cruise Assist, Turn Assist, Intersection Assistant, Traffic Jam Assist, and Predictive Efficiency Assist. Active lane assist with emergency assistant, traffic sign recognition, Audi pre sense basic & front, and Audi pre sense 360 (including side) are also covered. Other systems include Audi drive select, Audi side assist with Audi pre sense rear (Rear Cross Traffic Alert, Vehicle exit warning), high-beam assistant, head-up display, parking system plus (with 3D top view camera and sensors), Park Assist, and cruise control.

Owner's Documents and Support

Customers are provided with essential documentation, including the owner's manual, MMI manual, and a Quick Questions & Answers Guide. Information on "Text to Phone" features and the Audi Technology website is shared. Dealers ensure the Tire Warranty Booklet and Warranty & Maintenance Booklet (stamped with PDI confirmation) are provided. The recommended maintenance schedule and Lemon Law Rights Booklet are also reviewed. Audi Care information is offered, and customers are assisted in programming the 24-hour Roadside Assistance number (1-800-411-9988) and the Audi Technologist phone number (1-855-750-TECH or 8324) into their phones.

Important Note on Battery Charging

An important update within these Audi e-tron delivery guidelines emphasizes that dealers must "Repair all defects, and ensure that vehicle battery is charged to 100% prior to customer delivery." This ensures that every new Audi e-tron is delivered with a fully charged battery, ready for immediate use.

NHTSA ID: 10189524