2022 Audi e-tron GT MMI User Software Update 97GK

Symptoms of the MMI User Software Issue

Owners of certain 2022 Audi e-tron GT vehicles may encounter a specific Audi e-tron GT MMI user software issue where the vehicle's Multi Media Interface (MMI) system fails to allow the creation of new user profiles or the selection of existing ones. The MMI system is central to the vehicle's infotainment, navigation, and personalized settings. When this issue occurs, drivers are unable to customize their vehicle experience, save preferred settings, or utilize features tied to individual user profiles, leading to a significant inconvenience in daily operation.

Understanding the Cause: Software in the Central Electrics Control Module

The root cause of the inability to create or select users in the MMI system of the 2022 Audi e-tron GT has been identified as a software anomaly. This is not a mechanical or hardware defect, but rather an error within the programming of the vehicle's central electrics control module (BCM). The BCM is a critical component responsible for managing various electrical functions throughout the vehicle, including aspects of the infotainment system. A glitch in its software prevents the MMI from properly handling user profile data.

The Official Repair: Update 97GK

Audi has released a targeted software update, officially designated as Update 97GK, to rectify the Audi e-tron GT MMI user software issue. This repair involves reprogramming the central electrics control module (BCM) with the corrected software version. Dealership technicians are provided with detailed repair instructions via Audi's ELSA/ServiceNet platform to ensure the update is performed accurately. This is a software-only service action, meaning that no new physical parts are required or will be allocated for its completion. The necessary repair procedures became available to dealerships starting June 16, 2022.

Important Information for Owners: Update, Not a Recall

It is vital for owners of affected vehicles to understand that this service action, Update 97GK, is classified by Audi as a vehicle UPDATE, and specifically not a recall. This distinction means that while the update addresses a functional issue, it is not related to a safety defect that would trigger a formal safety recall campaign. Consequently, owners will not receive a traditional recall notification letter in the mail for this particular software update. Audi has instructed its dealerships to perform this update on all applicable 2022 Audi e-tron GT vehicles currently in their inventory before they are delivered to consumers. This proactive measure ensures that new vehicle owners receive their cars with the MMI system functioning correctly from the outset.

What to Do if Your Vehicle is Affected

If you own a 2022 Audi e-tron GT and are experiencing the Audi e-tron GT MMI user software issue—specifically, the inability to create or select user profiles in your MMI system—you should contact your nearest authorized Audi dealership. When scheduling service, it is helpful to inform them about the specific problem and reference Audi Dealer Communication Update 97GK or the issue of the central electrics control module (BCM) software update. Since this is a software-based repair, there are no parts to order, and the service should be a straightforward process performed by qualified technicians. Addressing this issue will restore full functionality to your vehicle's personalized MMI features.

Source: NHTSA ID 10214791