2026 Audi A6 Launch Repair Authorization TSB 2079775/1

What is this TSB about?

Audi Technical Service Bulletin (TSB) 2079775/1, released on October 22, 2025, outlines a mandatory repair authorization process for the upcoming 2026 Audi A6. This procedure is crucial for ensuring proper technical support and information gathering during the initial launch phase of the new Audi A6 model.

The TSB specifies that all Audi dealers must follow this process when the first 2026 Audi A6 vehicles arrive at their dealerships. It is designed to capture vital technical information to support the successful launch of the vehicle.

Important Warnings for Technicians and Owners

This repair authorization process is specifically for addressing technical concerns related to the launch of the 2026 Audi A6. It is important to note that this process should not be followed for routine maintenance services and routine Pre-Delivery Inspection (PDI) inspections.

When diagnosing issues, technicians are explicitly instructed: "Do not remove any part or disconnect electrical connections until you are instructed to do so." This prevents potential complications and ensures that the Technical Assistance Center (TAC) can provide accurate guidance.

For any WEB tickets created, it is mandatory to "include your e-mail address and cell phone number in the TAC ticket." This ensures that the TAC consultant can easily contact the technician for further discussion and support.

Repair Authorization Process

When a technical concern arises with a 2026 Audi A6, dealers must follow a specific sequence of steps to obtain repair authorization:

1. Verify the Customer Concern: Begin by thoroughly understanding and documenting the customer's reported issue.
2. Begin GFF Diagnosis: Initiate the Guided Fault Finding (GFF) diagnosis process. Remember the warning not to remove parts or disconnect electrical connections prematurely.
3. Create a WEB Ticket: Use the Technical Assistance Center System within ElsaWeb to create a new WEB ticket for the concern.
4. Select Concern Type: In the Concern Type field, select "New Audi A6 C9 Technical Launch Repair Authorization" to properly route the inquiry to a launch-dedicated TAC Consultant.
5. Describe the Concern: Provide a detailed description of the customer concern, filling in all required fields in the ticket.
6. Provide Contact Information: Ensure your e-mail address and cell phone number are included in the TAC ticket for direct communication.
7. Attach Documentation: Always attach the Collection Services Diagnosis Log and relevant photos of the concern to the WEB ticket.
8. Activate TAC Ticket: Promptly activate the TAC ticket by calling the Technical Assistance Center for further instructions before proceeding with any repairs.

After the TAC receives the ticket, a launch team will typically provide a repair plan or decide to send a Launch Team Member to the dealership within two hours. If no response is received within this two-hour window, the technician may then proceed with the repair.

Related Concerns and Systems

While TSB 2079775/1 focuses on the repair authorization process, the WEB ticket system allows for various concern types related to the 2026 Audi A6 launch. These include specific areas that might require technical assistance:

• Safety Related Inquiry per TSB 2052680
• HV Battery & HV Components
• TDI Engine and Emissions
• Campaign Technical - WEB ticket only
• Audi Automatic Transmission
• Audi - 48 Volt Concerns, Electrical, and MMI
• A/C - CV Top -Brakes- Body/Chassis/Suspension
• Audi - Engine and Engine Electronics
• Audi Standard Transmission and Final Drive
• 13i4 / 13i5 Review
• Audi Cell Balancer request — Web Ticket Only
• 93V2/93U9 HV Battery Evaluation - Web Ticket Only
• 931B HV Battery Evaluation - Web Ticket Only
• 3.0L Piston Skirt Warranty Extension WEB Ticket Only

If parts are required for a repair, technicians must update the TAC contact with the part number, sales order documentation, and any Red order information.

Warranty Information

This TSB is for informational purposes only and does not apply to any Audi Warranty. Owners should note that any parts and service references mentioned in this TSB (2079775/1) are subject to change. It is always recommended to check with the Parts Department and/or ETKA for the latest information and parts bulletins. Additionally, the Repair Manual should be consulted for details on fasteners, bolts, nuts, and screws requiring replacement during a repair.

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Source: NHTSA ID: 11025317