2021 Audi A6/A7/S6/S7 Dash Panel Noise TSB

Symptoms

Owners of affected 2021 Audi A6, A7, S6, S7, A6 allroad, RS 6 Avant, and RS 7 models may experience the following:

• "Noises can be heard from the dash panel when driving on poor roads."
• "The noise comes from the area near the MMI display."

If you hear a 2021 Audi A6 dash panel noise, especially when driving on uneven surfaces, this TSB may apply to your vehicle.

Technical Background

Audi has identified that the dash panel trim can create noise due to contact points within the assembly. This TSB, 68 21 33 2056298/4, outlines a repair procedure to mitigate this issue.

Improved materials were implemented in production starting in calendar week 07 of 2021 to address this concern at the manufacturing level.

Repair Procedure Summary

The repair involves applying felt strips to specific areas of the dash panel trim to eliminate contact noise. A qualified technician will perform the following steps:

1. Carefully remove the trim strip from the dash panel.
2. Apply felt adhesive tape to designated contact points, as illustrated in the service bulletin's figures.
3. Ensure additional felt strips are properly secured and folded behind clips where necessary.
4. Reassemble the dash panel trim according to the Audi Elsa repair manual.

This procedure directly addresses the 2021 Audi A6 dash panel noise by preventing friction between components.

Required Parts and Tools

To perform this repair, the following material is needed:

• Felt strips: Part Number 533867910A (Quantity: 01)

Additionally, fasteners, bolts, nuts, and screws may be required as per the repair manual, and technicians should consult ETKA/ELSA for the latest information.

Warranty Information

This Technical Service Bulletin (TSB) 68 21 33 2056298/4 provides guidelines for warranty claims related to the dash panel noise. The claim types covered are:

• Claim Type 110: For vehicles up to 6 months old or 6,000 miles.
• Claim Type 1AM: For vehicles older than 6 months or with more than 6,000 miles.

If the vehicle is outside of any warranty period, this TSB serves as informational guidance. The Service Number for this repair is 7058, and the Damage Code is 0020. Labor operations include removing and installing the dash panel trim (7016 1970) and modifying the dash panel trim (7016 4999, 20 TU). Diagnostic time for road tests before (0121 0002, 10 TU) and after (0121 0004, 10 TU) the service procedure is also allocated.

Important Revision History

This TSB has undergone several revisions. The current version, Revision 4, dated April 20, 2021, supersedes Technical Service Bulletin Group 68 number 21-32, which was dated February 2, 2021. Earlier revisions included updates to the production solution timeline, warranty labor operations, and added model years.

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Source: NHTSA ID: 10191008