2021 Audi A6 Infotainment Online Data Settings TSB

Audi has issued Technical Service Bulletin (TSB) 10185200, a manufacturer communication, to address specific infotainment system settings in certain 2021 models. This TSB provides guidance for ensuring that online data features and station tracking functions correctly within the vehicle's infotainment system. Owners of affected vehicles, including the 2021 Audi A6 manufacturer_communication, should be aware of these settings to optimize their in-car experience.

This manufacturer communication is not a recall; it is an informational bulletin intended to help technicians and owners resolve common issues related to vehicle features.

Symptoms

Owners of affected 2021 Audi A6, RS 6 Avant, or S6 vehicles might notice that their infotainment system is not displaying expected online information or that online radio station tracking is not functioning as anticipated. This can manifest as a lack of real-time traffic updates, weather information, or personalized station recommendations, which rely on active online data connections.

Diagnosis and Trigger Conditions

The primary cause for these symptoms, as outlined in TSB 10185200, is often incorrect settings within the infotainment system's radio menu. The system requires specific options to be enabled for online functionalities to work. The issue is triggered when the 'Online additional data' setting is toggled off, or the 'online station tracking' is not set to Automatic.

Repair Procedure Summary

To resolve the issue described in Audi TSB 10185200, the repair involves a straightforward adjustment of the infotainment system's radio settings. Technicians or owners should navigate to the radio settings menu within the Audi Multi Media Interface (MMI) system. Once there, locate the 'Online additional data' option and ensure it is toggled to the 'on' position. Additionally, verify that the 'online station tracking' setting is configured to 'Automatic'. These adjustments will enable the system to properly access and utilize online data for enhanced functionality.

Owner Action

If you own a 2021 Audi A6, RS 6 Avant, or S6 and are experiencing issues with online data or station tracking in your infotainment system, you can attempt to resolve this yourself by checking the settings as described above. Navigate to your radio settings and confirm that 'Online additional data' is enabled and 'online station tracking' is set to 'Automatic'. If the problem persists after adjusting these settings, or if you are uncomfortable performing these steps, it is recommended to contact your authorized Audi service center for assistance. This manufacturer communication, identified as TSB 10185200, provides the necessary guidance for technicians.

Important Warnings

Audi is NOT notifying consumers directly about this manufacturer communication. Owners should proactively check their vehicle's settings or consult with a dealership if they experience the described symptoms. This update differs from a recall, as it addresses a setting configuration rather than a safety defect.

Source: NHTSA ID: 10185200