2021 Audi A6 Frame Parts Return Notice SM 58-2020

Audi has issued Special Notice SM 58-2020, a Parts Circular, primarily directed at parts managers to address inventory of certain frame components for the 2021 Audi A6. This notice is crucial for maintaining the quality and correctness of parts supplied to dealerships and ultimately to customers. The focus is on ensuring that specific 2021 Audi A6 frame parts meet the required specifications before being used or sold.

What is a Parts Circular?

A Parts Circular, like Audi's Special Notice SM 58-2020, is a manufacturer communication that provides instructions to dealerships regarding specific vehicle parts. These notices can cover a range of topics, including updates on part numbers, inventory management, return procedures, or quality control directives. Unlike a recall, which directly addresses a safety defect in vehicles already sold, a Parts Circular often deals with pre-delivery or inventory-related issues to prevent potential problems down the line.

Affected Frame Parts and Condition

This Special Notice specifically identifies two frame part numbers that require inspection and potential return:

• 4K5-877-049-A (Frame)
• 4K9-877-049-A

The critical condition for return is clearly stated: "Please inspect the frame has the black trim installed. If trim is not present claim part." This indicates that any of these 2021 Audi A6 frame parts found in inventory without the black trim are considered non-conforming and must be returned to the Parts Distribution Center (PDC).

Important Warnings and Deadlines

Audi has set a strict deadline for the return of these affected parts. Dealers were instructed to return their inventory of the listed material numbers to their facing PDC no later than October 22, 2020. A significant warning was also issued regarding returns after this date: "Items returned after the above-mentioned date WILL NOT be accepted on any type of return/buyback." This emphasizes the importance of timely action by dealerships to ensure proper credit and inventory correction.

Dealer Return Procedures

To facilitate the return process for the 2021 Audi A6 frame parts, Audi outlined specific claims procedures for dealers:

1. File a separate "Claim with Return" by selecting "Dlr Sup. Req. Return" under the item type. Dealers must include the Special Notice Number (SM 58-2020) and Parts Circular number in their comments.
2. Review Parts On Command the following day for the Delivery List document. Any problems or delays should be communicated to the facing PDC.
3. Enter the delivery document number on a YELLOW DEPOT REQUEST RETURN label.
4. Adhere the YELLOW DEPOT REQUEST RETURN label to the package(s) containing the returned parts.
5. Include one copy of the Delivery Document with the returned part(s).

Dealers are also advised to re-order any required new materials using the same part number, implying that corrected parts are available.

Why This Matters for Audi Owners

While this Special Notice SM 58-2020 is primarily an internal directive for Audi dealerships, it indirectly benefits 2021 Audi A6 owners. By ensuring that only correctly manufactured frame parts with the black trim installed are in circulation, Audi aims to prevent vehicles from being fitted with substandard components. This proactive measure helps maintain the quality, fit, and finish of new vehicles and replacement parts, ultimately contributing to owner satisfaction and the longevity of their 2021 Audi A6 frame parts.

NHTSA ID: 10181442