2021 Audi A6/S6/RS 6 Avant Delivery Guidelines Update

Audi has issued updated delivery guidelines for its 2021 A6, S6, and RS 6 Avant models. This manufacturer communication, identified as NHTSA ID 10180069, provides a detailed checklist for dealers to ensure every new vehicle is properly prepared and that customers receive a comprehensive orientation to their new Audi.

The guidelines serve as a crucial tool for dealerships to standardize the delivery process, covering everything from initial vehicle inspection to explaining advanced features. For owners of a 2021 Audi A6, S6, or RS 6 Avant, understanding these guidelines can help set expectations for a smooth and informative handover experience, ensuring you are fully acquainted with your new vehicle's capabilities and features. This document outlines the comprehensive process for the 2021 Audi A6 delivery guidelines.

Delivery Inspection and Preparation

Before a customer takes delivery, the dealer must complete a thorough inspection and preparation process. This includes:

• Exterior and Interior Checks: Inspecting the vehicle's exterior for any damage, dings, dents, or surface scratches. The interior must be checked for cleanliness, grease marks, and damage, and all floor mats must be locked in place.
• Accessory Verification: Ensuring the vehicle is equipped as specified and that all accessories have been installed.
• Tire Pressure and TPMS: Setting tire pressures to "normal customer load" conditions and calibrating and storing the Tire Pressure Monitoring System (TPMS) prior to delivery.
• Pre-delivery Repairs: All identified defects must be repaired before customer delivery.
• Digital Setup: Completing myAudi registration, Audi connect trial activation, and key user verification. The customer must agree to Audi connect Terms & Conditions and have set their 4-digit S-PIN in the myAudi smartphone app. Key User Pairing in the vehicle should also be completed if equipped, and the Audi phone box registration form provided.

Key Updates: Infotainment System Focus

A significant update within these 2021 Audi A6 delivery guidelines focuses on the infotainment section, particularly concerning SiriusXM. Dealers are now specifically instructed to:

• Tune to SiriusXM and demonstrate how to set SiriusXM presets, customizing them based on your listening preferences.
• Show the differences between satellite (SAT) and internet protocol (IP) channels through the On Demand category in SiriusXM, especially for vehicles equipped with SiriusXM with 360L.

These additions aim to enhance the customer's initial experience with the vehicle's entertainment features, ensuring they can immediately enjoy the full capabilities of their SiriusXM subscription. The dealer should also review MMI® controls, Audi sound systems (including Bang & Olufsen® options), MMI® Navigation plus, MMI® touch with handwriting-recognition technology, SD card slot, HD Radio™, Bluetooth® wireless technology, Audi smartphone interface (Apple® CarPlay and Google™ Android Auto), Audi connect® features, Wi-Fi® hotspot capabilities, and the Nav-Data-Update process.

Comprehensive Customer Orientation Topics

The 2021 Audi A6 delivery guidelines cover a wide array of topics that dealers should discuss with customers during the orientation. These ensure you are familiar with your new vehicle's features and functionalities.

Driver Controls and Seating

Dealers should demonstrate the multifunction steering wheel, tilt and telescopic adjustable steering column, steering wheel mounted shift paddles, and heated steering wheel (if equipped). Other controls include the electric rear window defogger, power trunk open & close, power soft closing doors, power windows with one-touch up/down operation and pinch protection, power-adjustable heated exterior side mirrors, and the sunroof.

For seating, expect a demonstration of seat adjustments, heated front/rear seats, ventilated front seats, and split folding rear seats. The location of the "Passenger Side Airbag Off" light, LATCH childseat-mounting points, and spare tire access should also be covered.

Exterior and Interior Features

The dealer should advise customers on using only oil that meets Audi standards and top-tier detergent gasoline. They should also review the new exterior/interior electric door handle concept. Interior features to be demonstrated include the instrument cluster, driver information systems, steering wheel controls, exterior and interior lights, ambient LED interior lighting settings, automatic climate control, power outlets, glove box, valet button, and the auto-dimming interior rear view mirror with digital compass and HomeLink® garage door opener.

Suspension and Driver Assistance Systems

If equipped, the adaptive air suspension system should be explained. A comprehensive overview of driver assistance systems is also required, including:

• Audi advanced key - keyless start, stop and entry.
• Windshield wiper and washer functions.
• Parking system plus with 3D top view camera system (360° view, four cameras, front and rear acoustic sensors) and rear view camera.
• Cruise control with coast, resume, and accelerate features.
• Adaptive cruise control with stop & go and traffic jam assist, which includes Adaptive Cruise Assist, Turn Assist, Intersection Assistant, Traffic Jam Assist, Predictive Efficiency Assist, Active lane assist with emergency assistant, and Traffic sign recognition.
• Audi pre sense® basic & front, and Audi pre sense® 360° (including pre sense® side).
• Audi drive select.
• Audi side assist with Audi pre sense® rear, Rear Cross Traffic Alert, and Vehicle Exit Warning.
• High-beam assistant.
• Head-up display with navigation and assistance systems information.
• Night vision assistant with pedestrian and large animal detection.

Owner's Documents and Final Steps

The dealer is responsible for providing the Owner's manual, MMI® manual, and other relevant manuals. They should also review the Quick Questions & Answers Guide, explain the "Text to Phone" features, and cover the Tire Warranty Booklet and Warranty & Maintenance Booklet, including adhering the "vehicle identification label" and explaining the maintenance schedule. Providing Audi Care information and helping to program the 24-hour Roadside Assistance number (1-800-411-9988) are also part of the process.

The delivery concludes with an "Orientation Drive" to demonstrate systems like the idle start/stop efficiency system, electromechanical parking brake, and Tire Pressure Monitoring System (TPMS). Finally, the dealer should offer a tour of the service department, introduce the Service Manager and Service Consultant, set up the first service appointment, and offer to program the service department's phone number and the Audi Technologist phone number (1-855-750-TECH (8324)) into the customer's phone.

Source: NHTSA Manufacturer Communication 10180069