2021 Audi A6/S6/RS 6 Avant Delivery Guidelines

Purpose of Audi Delivery Guidelines

The "Audi Delivery Guidelines" document, effective June 30, 2020, Version 1.0, serves as a comprehensive checklist for dealerships preparing new 2021 Audi A6, S6, and RS 6 Avant vehicles for customer delivery. These guidelines ensure that each vehicle meets Audi's quality standards and that customers receive a thorough orientation to their new car's features and systems. This process is crucial for customer satisfaction and proper vehicle operation.

Delivery Inspection Checklist

Before a new Audi is handed over to its owner, a detailed delivery inspection is performed. This includes verifying the final vehicle quality, inspecting the exterior for any damage, and ensuring all specified accessories are installed. The interior is checked for cleanliness, and floor mats are confirmed to be securely locked in place. Additionally, tire pressures are set to "normal customer load" conditions, and the Tire Pressure Monitoring System (TPMS) is calibrated.

Customer Priority Topics and Vehicle Systems Overview

The guidelines emphasize discussing customer priority topics such as voice recognition, navigation, Bluetooth® mobile phone pairing, and audio system integration. Dealers are instructed to cover various vehicle systems and features, including:

• Exterior: Advising on Audi-approved oil and top-tier detergent gasoline, and reviewing the electric door handle concept.
• Interior: Demonstrating instrument cluster, driver information systems, steering wheel controls, exterior and interior lighting, ambient LED lighting, and automatic climate control.
• Driver Controls: Explaining power windows (including retention and one-touch operation), power-adjustable mirrors, sunshades, sunroof, auto-dimming rear view mirror, and garage door opener functions.
• Steering: Demonstrating the multifunction steering wheel, tilt and telescopic adjustable steering column, shift paddles, and heated steering wheel.
• Seating: Adjusting seats, heated and ventilated seats, split folding rear seats, "Passenger Side Airbag Off" light, LATCH child seat points, spare tire access, and massage functions.
• Infotainment: Reviewing MMI® controls, basic functionality, customization, various sound systems (Audi sound system, Bang & Olufsen®), MMI® Navigation plus, MMI® touch, CD/DVD, SD card slot, SiriusXM® Satellite Radio, HD Radio™, voice control, Bluetooth® wireless technology, Audi smartphone interface (Apple® CarPlay, Google™ Android Auto), Audi connect® features, Wi-Fi® hotspot, and Nav-Data-Update processes.
• Vehicle Systems: Covering idle start/stop, electromechanical parking brake, and Tire Pressure Monitoring System (TPMS).
• Suspension: Adaptive air suspension.
• Driver Assistance: Explaining features like Audi advanced key, parking system plus with 3D top view camera and rear view camera, cruise control, adaptive cruise control with stop & go (including Adaptive Cruise Assist, Turn Assist, Intersection Assistant, Traffic Jam Assist, Predictive Efficiency Assist, Active lane assist, and Traffic sign recognition), Audi pre sense® basic & city, Audi pre sense® 360°, Audi drive select, Audi side assist with Audi pre sense® rear (Rear Cross Traffic Alert & Vehicle Exit Warning), high-beam assistant, head-up display, and night vision assistant.

Owner's Documents and Resources

Dealers are required to review essential owner documents, including the owner's manual, MMI® manual, Quick Questions & Answers Guide, Tire Warranty Booklet, and Warranty & Maintenance Booklet. They also provide Audi Care information and help program the 24-hour Roadside Assistance number (1-800-411-9988) into the customer's phone. Explanations are given for "Text to Phone" features and the Audi Technology website.

Important Warnings for Audi Phone Box-Equipped Vehicles

For vehicles equipped with the Audi Phone Box (Make # FKW, Model # 4MØ Ø35 456 A, FCC ID RK7MBC-NAR), specific Federal Communications Commission (FCC) requirements apply.

• BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider's consent.
• You MUST operate this device with approved antennas and cables as specified by the manufacturer.
• Antennas MUST be installed at least 20 cm (8 inches) from any person.
• You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider.
• WARNING: E911 location information may not be provided or may be inaccurate for calls served by using this device.

How Dealerships Use These Guidelines

The guidelines conclude with a "Wrap up" section, where the Audi Brand Specialist certifies that all operations have been completed according to Audi Procedures and Quality Standards. This ensures the vehicle is clean, free of problems, and the customer is satisfied with the explanation of features and controls. The 2021 Audi A6 delivery guidelines are a critical tool for maintaining high standards in customer service and vehicle readiness.

Source: NHTSA ID: 10177259