2025 Audi MMI Sound Pauses After Starting Vehicle

Owners of certain 2025 Audi models may experience an issue where the MMI (Multi Media Interface) entertainment system's sound output pauses automatically after starting the vehicle. This can be frustrating, as it requires manual intervention to resume playback. Audi has issued Technical Service Bulletin (TSB) 2079975/2 to provide a solution for this specific problem, ensuring a seamless audio experience from startup.

This TSB is particularly relevant for 2025 Audi A5, Q5, S5, and SQ5 owners who encounter this specific audio playback behavior. The issue, described as the "2025 Audi A5 MMI sound pauses" after starting, is a known software-related concern that can be resolved by a dealer-performed software update.

Symptoms

The primary symptom owners will notice is that their radio or media playback pauses automatically after starting the vehicle. Even if the last selected media source was connected and playing when the vehicle was turned off, it will be in a paused state upon the next startup. To continue listening, the driver must manually press the play button on the MMI system.

This behavior is consistent across various media sources and is not indicative of a fault with the audio source itself, but rather with the MMI system's handling of playback upon ignition.

Diagnosis / Trigger Conditions

Audi's workshop findings confirm that the last selected media source is indeed connected when the vehicle starts, but the system automatically pauses it. The underlying cause has been identified as a software issue within the MMI entertainment system. This means there is no mechanical failure or hardware defect; the problem lies in how the MMI software manages audio playback initialization.

Important Warnings

This Technical Service Bulletin 2079975/2 supersedes and replaces the Pending Service Solution (PSS) TSB 2076904. Owners or technicians searching for information on the older PSS 2076904 should refer to this updated bulletin for the most current information and repair procedures. Audi also notes that this specific complaint will no longer occur in vehicles manufactured in week 42/25 or later, indicating a production-line software correction has been implemented for newer vehicles.

Repair Procedure Summary

The resolution for the issue where the 2025 Audi A5 MMI sound pauses after starting involves updating the MMI software. This update must be performed by an authorized Audi service facility following the detailed instructions provided in TSB 2079690 00, titled "Combined software update 03.10.00/C (28.13.01) KD2." This combined software update ensures that all relevant MMI modules receive the necessary programming to correct the playback behavior.

The process typically involves connecting the vehicle to specialized diagnostic equipment, downloading the latest software package, and flashing the MMI control unit. Technicians will follow a precise sequence of steps to ensure the update is successful and all system functionalities are restored correctly. This is a standard procedure for resolving software-related issues in modern vehicle infotainment systems.

Warranty Information

Audi provides specific guidelines for warranty claims related to this TSB. The service number for this repair is 9196, and the damage code is KD02. Several labor operations are defined for technicians to claim the work:

• 0151 0010: Software update, including connecting the battery charger. This operation covers the basic software update procedure.
• 0151 0040: Fixed rate for software update, including all required preliminary and follow-up work. This encompasses tasks such as bus sleep cycle management, calibration drives, and any additional necessary work, with a time unit (TU) allocation of 130.
• 0150 9999: In cases where additional attempts are needed due to a flash abort, an additional lump sum of 50 time units can be claimed per documented flash cancellation.

All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual. Importantly, when performing the combined software update, time stamps are not required for billing under warranty, allowing technicians to work on other vehicles concurrently. This update can also be performed by non-productive personnel, streamlining the service process.

Owner Action

If you own a 2025 Audi A5, Q5, S5, or SQ5 and experience the MMI sound pausing automatically after starting your vehicle, it is recommended to schedule an appointment with an authorized Audi dealer. Inform them about the issue, referencing Technical Service Bulletin 2079975/2. The software update is a warranty repair, meaning it should be performed free of charge if your vehicle is still under warranty. For vehicles outside of warranty, this Technical Service Bulletin serves as informational guidance.

This software update is a straightforward procedure that will restore the MMI system's proper functionality, eliminating the need to manually restart audio playback every time you begin a drive. Addressing the "2025 Audi A5 MMI sound pauses" issue promptly will enhance your overall driving experience.

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Source: NHTSA ID: 11027429