2025-2026 Audi Digital Key Malfunction TSB
A new Technical Service Bulletin (TSB) addresses digital key malfunctions in certain 2025-2026 Audi A5, Q5, S5, and SQ5 vehicles. Owners may experience issues where digital keys cannot be shared or do not work, requiring a software update to resolve the problem.
S'applique également à
- Audi A5
- 2026
- Audi Q5
- 2025–2026
- Audi S5
- 2025–2026
- Audi SQ5
- 2025–2026
Owners of certain 2025-2026 Audi A5, Q5, S5, and SQ5 models may experience problems with their vehicle's digital key functionality. This issue, identified in NHTSA Manufacturer Communication 11027393, specifically addresses situations where the digital keys cannot be shared or the digital key does not work at all.
Symptoms of Digital Key Malfunction
The primary symptoms indicating a potential issue with your vehicle's digital key system include:
- The inability to share digital keys with other users.
- The digital key does not work when attempting to unlock, lock, or start the vehicle.
If you are experiencing a 2025 Audi A5 digital key malfunction, this software update is designed to correct these specific issues related to the vehicle's electrical system.
Repair Procedure Summary
To resolve the digital key issues, a software update is required. This update targets the vehicle's electrical system, which controls the functionality and sharing capabilities of the digital key. The software update will be performed by an authorized Audi service center.
Owner Action
If you own a 2025-2026 Audi A5, Q5, S5, or SQ5 and are experiencing a 2025 Audi A5 digital key malfunction, it is recommended to contact your local authorized Audi dealership. They will be able to confirm if your vehicle is affected by this specific issue and perform the necessary software update. This update is crucial for restoring full functionality to your digital key system.
Source: NHTSA Manufacturer Communication 11027393
Frequently Asked Questions
- What is the problem addressed by NHTSA Manufacturer Communication 11027393?
- NHTSA Manufacturer Communication 11027393 addresses issues where digital keys cannot be shared or the digital key does not work for certain 2025-2026 Audi A5, Q5, S5, and SQ5 models.
- Which Audi models are affected by the digital key malfunction?
- This issue affects 2025-2026 Audi A5, Q5, S5, and SQ5 vehicles. If you have a 2025 Audi A5 digital key malfunction, your vehicle may be covered by this communication.
- How is the digital key malfunction resolved?
- The digital key malfunction is resolved through a software update to the vehicle's electrical system. This update must be performed by an authorized Audi dealership.
- Will I be notified by Audi about this software update?
- The provided information does not specify if Audi will be notifying consumers directly. It is recommended to contact your Audi dealership if you are experiencing symptoms of a digital key malfunction.
What Audi A5 owners report
Counted from the records in our database across 19 model years.
- 377
- Owner complaints
- 22
- Recalls
- 4,447
- Service bulletins
- 9
- Crashes reported
- 3
- Fires reported
- 6
- Injuries reported
The 2025 model year
9 complaints, the 10th most of 19 model years on file. Owners reported 0 crashes, 0 fires and 0 injuries for this year, which also has 2 recalls on file.
Electrical System, the system this article covers, accounts for 82 of 377 complaints (22%), including 3 for 2025.
Complaints by model year
| 2009 | 11 | |
|---|---|---|
| 2010 | 50 | |
| 2011 | 39 | |
| 2012 | 36 | |
| 2013 | 38 | |
| 2014 | 29 | |
| 2018 | 38 | |
| 2019 | 12 | |
| 2020 | 60 | |
| 2025 | 9 |
Most-reported systems
- Air Bags — 91
- Electrical System — 82
- Engine — 68
- Steering — 27
- Back Over Prevention — 18
Latest recalls for the 2025 model year
- 25V899000 — Seat Belts (Dec 2025)
- 25V638000 — Seat Belts (Sep 2025)
Recent owner reports about electrical system
Read owner complaints →13 Jun 25 2100 hrs - Auto went thru multiple of errors and transmission would not go into gear, electric door locks released all emergency pull handles and car was not able to move. Called Audi Emergency Service.
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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