2025 Audi A5 Digital Key Removal Failure TSB

Symptoms

Owners of certain 2025 Audi A5, S5, Q5, and SQ5 vehicles may experience an issue where the process for removing a digital key does not complete successfully within the Multi Media Interface (MMI) system. The specific symptom noted is that "removing digital key with Audi connect fails in the MMI". This indicates a problem with the vehicle's electrical system related to digital key management.

Diagnosis / Trigger Conditions

This issue, identified by Audi manufacturer communication 11026221, occurs when attempting to remove a digital key that is linked with Audi connect services through the vehicle's MMI system. The bulletin provides information for technicians to understand and address the conditions under which this digital key removal failure occurs.

Repair Procedure Summary

Audi's manufacturer communication 11026221 provides technicians with necessary information to resolve the problem of a 2025 Audi A5 digital key failure during removal. While the specific repair steps are detailed in the full bulletin, the communication aims to guide service personnel in correctly diagnosing and rectifying the underlying cause of the MMI system's inability to remove digital keys.

Owner Action

If you own a 2025 Audi A5, S5, Q5, or SQ5 and encounter a situation where "removing digital key with Audi connect fails in the MMI", it is recommended to schedule an appointment with an authorized Audi dealer. Reference manufacturer communication 11026221 when discussing the issue with your service advisor. They will have access to the detailed information provided by Audi to address this specific problem and resolve the 2025 Audi A5 digital key failure.

Source: NHTSA ID 11026221