2025 Audi Q5 Rear Lid Not Closing TSB 2077738/3

Symptoms

Owners of affected 2025 Audi Q5, A5, S5, and SQ5 vehicles may observe several issues with the power rear lid. The primary symptom is that the rear lid does not close and opens again, or the closing process is cancelled before the lid fully latches. This can manifest as the rear lid exhibiting partially out of order functionality, having no function at all, or being unable to be closed. In some cases, the operation sequence may be incorrect, or the lid cannot be closed manually or via the sensor-controlled system.

Technical Background

According to Audi TSB 2077738/3, the root cause of the Audi Q5 rear lid not closing issue lies with the control unit. The control unit is designed to detect excessive force at the rear lid's buffers. When this force exceeds a certain threshold, the system interprets it as an obstruction or malfunction, causing the lid to stop closing or to reopen. Audi implemented a production solution involving part optimization and a process change in week 40/2025 to address this issue in newly manufactured vehicles.

Important Warnings

When attempting any adjustments or initialization procedures for the rear lid, it is crucial to observe the following warnings:

• "It is essential not to hinder or stop the movement of the rear lid under any circumstances." Doing so will interrupt the initialization process and could potentially cause further issues.
• "Anti-trapping function is not active during the initialization process." Exercise extreme caution to ensure there is no risk of trapping for yourself or others near the rear lid while the initialization procedure is underway.

Repair Procedure Summary

To resolve the Audi Q5 rear lid not closing problem, technicians will perform a multi-step procedure outlined in TSB 2077738/3:

1. Buffer Adjustment: The side bump stops, also known as pre-tensioned spring buffers, are removed. Using specialized tools, the rear lid buffer force is adjusted to be between 40 N and 60 N. Alternatively, the side bump stops can remain installed, and the buffer forces can be set to the lower limit of 40 N. Technicians are advised to consult a Special Technical Service Training video on the spring force gauge VAS 895 035 for guidance.
2. Rear Lid Initialization: After buffer adjustment, the rear lid's initialization is reset, and the flap opening angle is adapted. This involves opening the rear lid to access the inner and outer electric rear lid actuation buttons. Both buttons are pressed and held simultaneously for at least 5 seconds until an audible signal is heard.
3. Function Check: The rear lid is then opened and closed three times using both buttons, ensuring it reaches its full end positions each time. An acoustic signal will confirm successful completion of the end positions.

If the complaint persists after these steps, the technician will check the position of the striker and adjust it outwards slightly if necessary, followed by another initialization run.

Required Tools or Parts

To perform the repair procedure detailed in TSB 2077738/3, specific tools are required:

• Spring force gauge VAS 895 035
• Measurement film VAS 895 037

These tools are essential for accurately adjusting the rear lid buffer forces.

Warranty Information

For warranty claims related to this issue, the claim type is generally informational if the vehicle is outside of its warranty period. The Service Number for this repair is 5559, with a Damage Code of 0017. The Labor Operations code for adjusting the rear lid is 5559 1599, which is allocated 30 time units (TU). All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review and audit by Audi Warranty.

Additional Information

Audi provides a video guide (Figure 4 in the original bulletin) that demonstrates the procedure, accessible via a QR code or a direct link: https://audi-external.kzoplatform.com/player/medium/3009172724003116808. When submitting documentation for billing, especially videos, it's crucial to include the VIN and date, ensure the video is unedited, in focus, and clearly shows the complaint without personal data.

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Source: NHTSA ID: 11022716