2025 Audi A5 Sound Output Pauses After Start TSB

What is this Communication About?

Audi has released a manufacturer communication, identified as Pending Service Solution (PSS) 11020355, concerning a specific electrical system behavior in several 2025 models. This communication addresses situations where the vehicle's sound output pauses automatically after starting the vehicle. The primary purpose of this PSS is to ensure that technicians accurately record these occurrences in a dedicated database.

Symptoms Owners May Experience

Owners of affected 2025 Audi A5, Q5, S5, and SQ5 vehicles may notice that the sound system, which includes audio from radio, media, or other sources, automatically pauses shortly after the vehicle is started. This interruption can be an unexpected inconvenience during the initial moments of a drive. The specific symptom being monitored is the "sound output pauses automatically after starting the vehicle."

Purpose of the Pending Service Solution (PSS)

This Pending Service Solution (PSS) 11020355 is not a recall or a direct repair instruction. Instead, it serves as a data collection initiative by Audi. By requesting technicians to enter a record in the PSS database each time they encounter the symptom of "sound output pauses automatically after starting the vehicle," Audi aims to gather comprehensive information about the frequency and conditions under which this issue occurs. This data is crucial for further investigation and the development of a potential future remedy.

What Owners Should Do

If you own a 2025 Audi A5, Q5, S5, or SQ5 and experience the sound output pausing automatically after starting the vehicle, it is recommended to inform your authorized Audi service center. While this communication does not outline an immediate repair, reporting the symptom helps Audi collect the necessary data through the PSS 11020355 process. This contributes to the manufacturer's efforts to understand and ultimately resolve the underlying cause of this electrical system behavior. There is currently no specific owner action required beyond reporting the issue to a dealership.

NHTSA ID: 11020355