2025 Audi A5 Sound Output Pauses After Start TSB
Audi has issued a manufacturer communication, Pending Service Solution (PSS) 11020355, for 2025 Audi A5, Q5, S5, and SQ5 models. This communication addresses instances where the vehicle's sound output pauses automatically after starting the vehicle, guiding technicians to record these occurrences.
Si applica anche a
- Audi Q5
- 2025
- Audi S5
- 2025
- Audi SQ5
- 2025
What is this Communication About?
Audi has released a manufacturer communication, identified as Pending Service Solution (PSS) 11020355, concerning a specific electrical system behavior in several 2025 models. This communication addresses situations where the vehicle's sound output pauses automatically after starting the vehicle. The primary purpose of this PSS is to ensure that technicians accurately record these occurrences in a dedicated database.
Symptoms Owners May Experience
Owners of affected 2025 Audi A5, Q5, S5, and SQ5 vehicles may notice that the sound system, which includes audio from radio, media, or other sources, automatically pauses shortly after the vehicle is started. This interruption can be an unexpected inconvenience during the initial moments of a drive. The specific symptom being monitored is the "sound output pauses automatically after starting the vehicle."
Purpose of the Pending Service Solution (PSS)
This Pending Service Solution (PSS) 11020355 is not a recall or a direct repair instruction. Instead, it serves as a data collection initiative by Audi. By requesting technicians to enter a record in the PSS database each time they encounter the symptom of "sound output pauses automatically after starting the vehicle," Audi aims to gather comprehensive information about the frequency and conditions under which this issue occurs. This data is crucial for further investigation and the development of a potential future remedy.
What Owners Should Do
If you own a 2025 Audi A5, Q5, S5, or SQ5 and experience the sound output pausing automatically after starting the vehicle, it is recommended to inform your authorized Audi service center. While this communication does not outline an immediate repair, reporting the symptom helps Audi collect the necessary data through the PSS 11020355 process. This contributes to the manufacturer's efforts to understand and ultimately resolve the underlying cause of this electrical system behavior. There is currently no specific owner action required beyond reporting the issue to a dealership.
NHTSA ID: 11020355
Frequently Asked Questions
- What does the 2025 Audi A5 manufacturer_communication PSS 11020355 address?
- This manufacturer communication, PSS 11020355, addresses an issue where the sound output in certain 2025 Audi models, including the A5, Q5, S5, and SQ5, automatically pauses after the vehicle is started. It instructs technicians to record these instances for data collection.
- Is the sound output pausing after starting the vehicle a safety concern?
- The manufacturer communication does not indicate that the sound output pausing automatically after starting the vehicle is a safety concern. It appears to be an operational inconvenience that Audi is investigating.
- What should I do if my 2025 Audi A5's sound system pauses after starting?
- If your 2025 Audi A5, Q5, S5, or SQ5 experiences the sound output pausing automatically after starting the vehicle, you should report this symptom to your authorized Audi dealership. This will allow them to record the issue in the PSS database as requested by Audi's communication 11020355.
- Is there a fix available for the sound pausing issue in my 2025 Audi?
- Currently, the Pending Service Solution (PSS) 11020355 is for data collection purposes. It does not outline a specific repair procedure. Audi is gathering information to understand the issue better and develop a potential future solution.
What Audi A5 owners report
Counted from the records in our database across 19 model years.
- 377
- Owner complaints
- 22
- Recalls
- 4,447
- Service bulletins
- 9
- Crashes reported
- 3
- Fires reported
- 6
- Injuries reported
The 2025 model year
9 complaints, the 10th most of 19 model years on file. Owners reported 0 crashes, 0 fires and 0 injuries for this year, which also has 2 recalls on file.
Electrical System, the system this article covers, accounts for 82 of 377 complaints (22%), including 3 for 2025.
Complaints by model year
| 2009 | 11 | |
|---|---|---|
| 2010 | 50 | |
| 2011 | 39 | |
| 2012 | 36 | |
| 2013 | 38 | |
| 2014 | 29 | |
| 2018 | 38 | |
| 2019 | 12 | |
| 2020 | 60 | |
| 2025 | 9 |
Most-reported systems
- Air Bags — 91
- Electrical System — 82
- Engine — 68
- Steering — 27
- Back Over Prevention — 18
Latest recalls for the 2025 model year
- 25V899000 — Seat Belts (Dec 2025)
- 25V638000 — Seat Belts (Sep 2025)
Recent owner reports about electrical system
Read owner complaints →13 Jun 25 2100 hrs - Auto went thru multiple of errors and transmission would not go into gear, electric door locks released all emergency pull handles and car was not able to move. Called Audi Emergency Service.
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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