2025 Audi A5/S5 MMI Personal Settings Lost TSB

Owners of certain 2025 Audi models may notice that their MMI (Multi Media Interface) personal settings are not retained after the vehicle is restarted, particularly when using a guest user profile. This behavior, where "personal settings stored on the MMI when a guest user is active are not retained after the vehicle is restarted," has been clarified by Audi in Technical Service Bulletin (TSB) 91 24 88 2076125/1, issued on November 26, 2024.

This TSB, also referenced as 2076125, provides important information regarding the expected operation of the MMI system and clarifies that the observed condition is normal and does not indicate a fault requiring repair.

Symptoms

If you are experiencing the issue of "2025 Audi A5 MMI personal settings lost," you will observe that specific settings you've selected on the MMI are not saved the next time you turn on the ignition. This occurs when the vehicle is operated under a guest user profile. The personal settings affected include:

• Stored navigation destinations.
• Stored radio stations.
• Audio settings, such as reduced volume during navigation announcements.
• The layout of the driver information display.

Diagnosis / Trigger Conditions

Workshop findings confirm that the system behaves as described: personal settings are only stored with lasting effect if a customer uses a personal user profile. This applies to both local user profiles and myAudi user profiles. The system is designed such that if the vehicle is operated in guest user mode, it starts with standard settings after every bus sleep cycle.

Important Warnings for Owners

Audi Technical Service Bulletin 91 24 88 2076125/1 explicitly states critical information for both technicians and owners:

• "Do not perform any repairs. Any repairs for this concern may be denied."
• "Instruct the customer that this condition is normal."

This means that if you are experiencing the "2025 Audi A5 MMI personal settings lost" issue, there is no defect to be repaired, and attempting to have it fixed could result in unnecessary charges.

Owner Action

To ensure your MMI personal settings are retained, you should always use a personal user profile (either a local profile or a myAudi user profile) instead of the guest user profile. When a personal user profile is active, all your settings will be stored and retained the next time you switch on the vehicle.

This TSB is informational only and is not applicable to any Audi Warranty claims, as it describes intended system behavior rather than a malfunction.

Source: NHTSA ID 11011286