2024 Audi A5 myAudi App Incorrect Window/Locking Status TSB

Symptoms

Owners of 2024 Audi A5 Coupe vehicles may observe that the window and locking status displayed in their myAudi app is incorrect. This can manifest as the app showing a message like "Windows open" even when the windows are confirmed to be closed and the vehicle is locked. The myAudi app interface, as illustrated in the technical bulletin, clearly shows the vehicle type as "Audi A5 Coupé" with a status update and a section for "Vehicle messages" displaying "Windows open." This discrepancy affects the accuracy of the remote status information provided by the myAudi app for the 2024 Audi A5, leading to confusion for vehicle owners regarding their car's actual state.

Important Warnings

Audi Technical Service Bulletin 91 24 86 2076099/1 provides crucial information for owners and technicians, emphasizing that specific actions should be avoided:

• No repair is required for this condition on the vehicle itself. This means that the issue does not stem from a fault in the physical components of your 2024 Audi A5.
• Do not perform any repairs for this concern. Attempting to repair the vehicle for this specific issue is unnecessary and any such repairs may be denied for warranty coverage by Audi, as the problem lies outside the vehicle's hardware.
• This TSB is informational only and not applicable to any Audi Warranty. Since no physical repair or part replacement is needed, standard warranty claims for parts or labor do not apply to this resolution.

Fault Codes / DTCs

There are no specific Diagnostic Trouble Codes (DTCs) or fault codes associated with this particular issue, as it is a data communication discrepancy rather than a vehicle system malfunction.

Diagnosis / Trigger Conditions

The root cause of the incorrect window and locking status in the myAudi app for the 2024 Audi A5 was identified as a deviation within the target data container for the A5 Coupe. This backend data inconsistency led to the inaccurate information being transmitted to and displayed by the myAudi application. Workshop findings confirmed that the complaint could be reproduced, meaning technicians were able to verify the inaccurate status display in the myAudi app when testing affected vehicles.

Repair Procedure Summary

No physical repair or intervention is required on the 2024 Audi A5 vehicle itself. Audi has resolved this issue through a backend correction, identified in Technical Service Bulletin 91 24 86 2076099/1. This means the necessary adjustments were made to Audi's server-side systems that transmit vehicle status data to the myAudi app. The service procedure outlined in the bulletin instructs technicians to inform customers that this condition was corrected remotely and should no longer occur. All instances of the vehicle's status, including window and locking information, should now display normally and accurately in the myAudi app.

Warranty Information

Audi Technical Service Bulletin 91 24 86 2076099/1 explicitly states that it is