2022-2023 Audi A3 Instrument Cluster Phone Tab Display TSB

Audi has issued Technical Service Bulletin (TSB) 90 23 07 2069510/1, dated February 14, 2023, to address a common customer observation regarding the instrument cluster display in certain 2022-2023 Audi A3 vehicles. This TSB clarifies that the occasional display of the "phone tab" instead of the expected "navigation tab" is considered normal functionality.

This bulletin is crucial for owners who might be concerned about their Audi A3 instrument cluster phone tab behavior, as it confirms that the vehicle is operating as designed, and no intervention is required.

Symptoms

Owners of 2022-2023 Audi A3 models may notice a specific behavior with their instrument cluster display. The primary symptom is that after parking the vehicle with the "navigation tab" displayed on the instrument cluster, upon returning and turning on the ignition, the "phone tab" is occasionally shown instead. Customers typically expect the previously selected tab to reappear when the vehicle is restarted.

This observation, while seemingly a discrepancy, is the core of the Audi A3 instrument cluster phone tab concern addressed by Audi.

Diagnosis and Trigger Conditions

During workshop evaluations of this reported condition, technicians have consistently found that no relevant Diagnostic Trouble Codes (DTCs) are stored in the vehicle's systems. This absence of fault codes further supports Audi's determination that the behavior is not indicative of an underlying problem.

The condition is specifically triggered when the vehicle is parked with the "navigation tab" active and then restarted, leading to the "phone tab" appearing instead. This is not a random occurrence but a specific sequence of events.

Important Warnings for Owners

Audi's TSB 90 23 07 2069510/1 includes critical instructions for both technicians and owners, emphasizing that this is not a repairable condition. The bulletin explicitly states:

• "Do not perform any repairs. Any repairs for this concern may be denied."
• "Instruct the customer that this condition is normal."

This means that attempting to have this behavior corrected at a dealership will not result in a repair, and any associated costs may not be covered under warranty, as it is not considered a defect.

What Owners Should Know

For 2022-2023 Audi A3 owners experiencing the Audi A3 instrument cluster phone tab display, it's important to understand that this is a characteristic of the vehicle's design. There is no repair available or necessary for this condition, as it is deemed normal operation by the manufacturer. The TSB is informational and does not apply to any Audi warranty claims for this specific concern.

Owners should not be alarmed if they observe the "phone tab" appearing unexpectedly after restarting their vehicle when the "navigation tab" was previously active. This TSB serves to clarify that this is expected behavior and not a malfunction requiring service.

Source: NHTSA TSB ID 10232042