2022 Audi A3 Instrument Cluster Song Skipping TSB

Owners of the 2022 Audi A3 may encounter an issue where the instrument cluster skips songs when attempting to select a new track using the steering wheel controls. This problem, detailed in Audi Technical Service Bulletin (TSB) 90 22 74 2067439/1, is caused by a software glitch within the vehicle's Digital Instrument Cluster.

This TSB, issued on June 29, 2022, supersedes the previous Pending Service Solution (PSS) TSB 2065283, also known as PSS 90, which addressed the same concern regarding song selection via the instrument cluster.

Symptoms

The primary symptom reported by Audi A3 owners is that "when a track is selected via the steering wheel controls in the media tab of the instrument cluster, the selected track is played for only a second before it is skipped for the next track in the list." This behavior occurs specifically when using the steering wheel controls to navigate media tracks.

Diagnosis

When diagnosing this issue, technicians will typically find that no relevant Diagnostic Trouble Codes (DTCs) are stored in the vehicle's system. The absence of DTCs indicates that the problem is purely software-related rather than a hardware malfunction. The underlying cause is identified as a software issue within the instrument cluster itself.

Repair Procedure Summary

The resolution for the 2022 Audi A3 song skipping issue involves updating the software for the Instrument Cluster -J285- control unit, which has a diagnostic address of 0017. This update is performed using the Software Version Management (SVM) system with the action code 17A035.

Before proceeding with the update, technicians must ensure that DoIP (Diagnosis over Internet Protocol) communication is active. This involves selecting Administration>>General>>GFF Process>>DoIP communication>>Only allow DoIp communication within the diagnostic system. The system will indicate active DoIP by a red LED on the VAS 6154(A) tool.

The update replaces older software versions, such as 5320 and 5330 for part numbers 8Y0920700B and 8Y0920800B respectively, with newer versions (5345 or higher). The entire process requires following the detailed instructions provided in TSB 2011732, which covers general SVM operating procedures.

Warranty Information

This software update is covered under Audi's warranty policy. The claim type is 110, applicable for vehicles up to 48 months or 50,000 miles, whichever comes first. The service number for this operation is 9025, with a damage code of 0039. The labor operation code is 0151 0000 for the software update, which includes checking for DTCs.

Important Warnings

Technicians performing the software update must be aware that the DoIP communication setting, once activated, will automatically reset when the diagnostic session is ended. This means it may need to be re-enabled for subsequent diagnostic or programming sessions.

Owner Action

If your 2022 Audi A3 is experiencing the 2022 Audi A3 song skipping problem, you should schedule an appointment with an authorized Audi dealership. Since this is a known software issue addressed by TSB 90 22 74 2067439/1, the repair will involve a software update to your vehicle's instrument cluster. This procedure is typically covered under warranty if your vehicle meets the eligibility criteria.

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Source: NHTSA ID: 10214845