2022 Audi A3 Launch Repair Authorization TSB

Audi of America has released Technical Service Bulletin (TSB) 00 21 51 2064498/1, dated September 14, 2021, to establish a mandatory 2022 Audi A3 launch repair authorization process. This bulletin is crucial for dealerships handling the initial rollout of the MY22 A3NF model. It provides a structured procedure for addressing any issues discovered during the Pre-Delivery Inspection (PDI) phase before the vehicle is delivered to a customer.

The TSB emphasizes the importance of this process for the successful launch of the 2022 Audi A3. It outlines specific steps that must be followed to ensure proper documentation and authorization for repairs, facilitating the collection of vital technical information by Audi of America.

Important Warnings for Dealerships

It is important to note that the Audi MY22 A3NF Launch Repair Authorization process described in TSB 00 21 51 2064498/1 is not intended for routine maintenance services or standard PDI inspections. This specialized procedure is only to be initiated if a specific issue or concern is identified during the PDI of a new MY22 A3NF vehicle. If an issue is found, dealerships must adhere strictly to the service steps detailed in this bulletin.

Dealer Service Procedure for Launch Repair Authorization

When an issue is identified during the PDI of a 2022 Audi A3, dealerships must follow a precise sequence of steps to obtain repair authorization:

1. Verify Concern: First, confirm the nature of the customer's concern or the issue found during PDI.
2. Initial Diagnosis: Begin a GFF diagnosis. During this initial phase, it is critical not to remove any parts or disconnect any electrical connections from the vehicle.
3. Create TAC Ticket: A Technical Assistance Center (TAC) ticket must be created using the Technical Assistance Center System within Elsa. This ticket serves as the formal request for authorization.
4. Specify Concern Type: When creating the TAC ticket, select "Audi MY22 A3NF Launch Repair Authorization" in the Concern Type field. This ensures the request is routed correctly within Audi's system.
5. Detailed Description: Provide a comprehensive description of the concern, filling in all required fields on the TAC ticket with as much detail as possible.
6. Contact Information: Include a cell phone number in the TAC ticket. This allows the TAC consultant to contact the technician directly, ensuring they can be near the vehicle during the conversation for immediate information exchange.
7. Attach Diagnostics: The GFF Diagnosis Log and any relevant photos of the concern must be attached to the TAC ticket.
8. Activate TAC Ticket: Promptly activate the TAC ticket by calling the TAC for further instructions before proceeding with any repairs.

Following these steps ensures that the 2022 Audi A3 launch repair authorization process is correctly initiated and managed.

Launch Team Response and Allowances

After a technician activates the TAC ticket, Audi's Launch Team will respond within one hour. They will either provide a repair plan or dispatch a Launch Team member to the dealership. If no response is received within that hour, the technician is authorized to proceed with the repair.

Audi supports this process through the Audi Launch Allowance Program, which provides specific time unit claims for dealerships:

• 30 time units: Awarded for properly opening a TAC ticket.
• 30 time units: Awarded upon closing the TAC ticket with all appropriate attachments and detailed repair information.
• Additional 40 time units: Available if requested parts are sent to the Warranty Parts Return Center within 48 hours.

Further details on claiming these additional time units can be found in the Audi Warranty Service Circular AWA-21-07, dated September 10th, 2021.

Warranty and Parts Return Process

The Warranty Parts Return Center plays a key role in managing the return of parts associated with closed Audi TAC case numbers. Dealerships will be notified within one business day regarding part returns.

The Warranty Parts Return Center personnel are responsible for:

• Contacting the Parts Manager to confirm the availability of parts for each request.
• Creating a shipping request within the Warranty Parts Portal (WPP).
• Contacting the dealership if requested parts are not picked up by FedEx within 48 hours.

Dealership personnel are required to:

• Monitor the Outstanding Warranty Parts Report in WPP for new requests.
• Print the pre-addressed shipping label from the WPP.
• Return the requested part(s) along with repair documentation and a printed copy of the Audi TAC case number to the Warranty Parts Return Center on the same day.
• Enter the warranty claim into SAGA within 24 hours of completing the repair.

It is important to note that the warranty information provided in this TSB is for informational purposes only and does not directly apply to any standard Audi Warranty. All part and service references related to this TSB 2064498 are subject to change, and dealerships should consult their Parts Department and/or ETKA for the latest information.

NHTSA ID Number: 10201489