Tesla Model Y Complaints (2024)

314 consumer complaints on file.

#11701083November 23, 2025
POWER TRAIN, ELECTRICAL SYSTEM
While the car was in operation a message popped up with flashing red light and said drive unit issue car powering down. It went into neutral. Turns out the inverter and rear drive unit had to be replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700675November 20, 2025
UNKNOWN OR OTHER
Vehicle appears to be giving off toxic fumes causing medical symptoms like headaches for multiple drivers over last 2 months since vehicle was purchased used, fumes have a sweet smell but source of fumes was unable to be identified by Tesla service center. Fumes appears to be coming from front vents of vehicle. Suspecting there is a coolant leak but source of leak is unknown. Tesla had indicated that coolant reservoir was slightly below expected levels. Tesla replaced cabin air filters but that did not resolve the issue, cabin air filters had already been replaced prior to tesla replacing the filters. Tesla service centers indicated they do not have the equipment needed to test what chemicals are in the fumes and have no idea what they could be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700649November 20, 2025
UNKNOWN OR OTHER
When there is sustained rain, horn fills with water becoming inoperable. Tesla confirmed this is the normal operation of the horn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700505November 20, 2025
STEERING, LANE DEPARTURE: ASSIST
I would like to report a significant incident involving the auto-corrective steering in my vehicle. While driving on the highway, the steering wheel experienced a strong jolt, which I believe was caused by the auto-corrective steering system. This resulted in the vehicle spinning three times and ultimately coming to rest on the grassy center divider. Fortunately, no damage occurred at that time, and I initially attributed the incident to road conditions. I continued driving for approximately 30 minutes in rainy weather without further incident. However, a few hours later, during my return journey, the same forceful jolt to the steering wheel recurred about 20 minutes into the drive. On this occasion, the car spun 1.5 times and subsequently collided backward with the concrete center divider. It is fortunate that no other vehicles were involved, given the heavy traffic and rainy conditions at the time. During both of the incidents, I had both hands on the steering wheel and was not able to correct steering due to the strong force from the steering wheel jolt. I did have a Police Report filed, but have to get number when I return home.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11699613November 15, 2025
SEATS
The driver’s seat material is deteriorating prematurely on the left bolster area. The damage affects the structural support of the seat edge, which causes the driver to shift position unexpectedly during turns, braking, and lane changes. This instability can delay reaction time and reduces secure seating posture. The deterioration is progressive, and if it continues, the driver may not remain firmly supported, which creates a safety risk under normal driving conditions. This also suggests a potential materials or manufacturing defect for this model year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699446November 14, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I am writing to report critical safety issues I’ve experienced while using Tesla’s Full Self-Driving (FSD) software version 14.1.3. The recent update has introduced several dangerous behaviors that were not present in previous versions. One issue occurs frequently on neighborhood roads: the vehicle performs sudden emergency braking for no valid reason. For example, during one drive, it abruptly stopped because a few leaves blew across the road. There were no pedestrians, vehicles, or real obstacles present. These false-positive braking events are alarming and could easily cause a rear-end collision. An even more concerning issue arises during highway driving. The car now repeatedly swerves partially into adjacent lanes—without signaling—and then abruptly returns to its original lane. This happens constantly, even in light traffic, and it did not occur in previous versions of the software. This erratic behavior is incredibly dangerous and could easily cause sideswipe accidents or create confusion for surrounding drivers. It is clear that version 14.1.3 is a regression from earlier versions. The system’s decisions are more erratic, less confident, and frequently unsafe. I no longer trust the FSD to operate reliably in environments where it previously performed well. I urge your agency to investigate this software update as it presents a real and growing hazard on public roads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699280November 13, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving ~40 mph with no Autopilot or cruise control active, my 2024 Model Y suddenly braked itself from 40 → 0 mph for no reason. The road ahead was clear. I did not touch the brake. My 3-year-old was in the car. We were nearly rear-ended and could have been seriously injured. When I went to Tesla Service, the manager insisted I must pay a $270 diagnostic fee unless they “find a problem,” while also saying the incident was likely caused by “shadows.” This makes me believe they will simply say “no issue found” and charge me despite this being a severe safety malfunction. When I reached out to Tesla Customer Support, they stated it was a known issue. This poses a serious risk of rear-end collisions, injuries, or fatality, and Tesla is not addressing it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698990November 12, 2025
SERVICE BRAKES, STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On November 8, my 2024 Model Y suddenly came to a complete stop from about 40 mph while I was driving with no cruise control or Autopilot active. This was extremely dangerous — my [XXX] was in the car, and we were lucky no one was behind us. It put myself, my child, and others in the absolute risk of collision and injury. When I contacted the service center they said it sometimes happened due to "shadows" or "sun". They refused to run a diagnostic on the car for free and wanted me to pay for it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697194November 3, 2025
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
The contact owns a 2024 Tesla Model Y. The contact stated that while the vehicle was making a right turn out of the parking lot in Full Self-Driving mode at approximately 2-3 MPH, it continued to turn to the right and crashed into a nearby parked vehicle. The air bags did not deploy. There were no injuries or medical attention needed. A police report was not filed. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 6,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11697079November 2, 2025
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, LANE DEPARTURE: ASSIST
On [XXX] at ([XXX]]) my Tesla Model Y (VIN: [XXX] ) was **parked in Park/Hold mode** in the [XXX] The **GPS navigation was set to an address in the center of the park**. the address on the address log of the car navigation system. The **TESLA GPS navigation destination was set to a point marked in the middle of the park** (not a parking spot or road). **Without any driver input** (no accelerator pedal pressed, no hands on wheel), the vehicle **suddenly shifted into Drive, jumped the curb, and accelerated approximately more than 30 feet] into the park grass**. This caused **damage to wheels, and all the passenger side of the vehicle to impact with a large rock placed in the park **Zero pedal input** — confirmed by driver and will be verified in Tesla server logs. No injuries. No other vehicles involved. **Root cause**: **Full Self-Driving (FSD) software / navigation system** incorrectly engaged **Lane Keeping Assistance** while parked, triggering **unintended acceleration** via **Speed Control** logic. The car was on software update and suddenly disappeared. The car **autonomously drove itself** toward the GPS point **from a complete stop**. Police report filed to LAPD (Case #[XXX]). Tesla Vehicle Data Report requested. **Request NHTSA investigation** into **FSD navigation-induced unintended acceleration from Park**. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11697069November 2, 2025
AIR BAGS, SERVICE BRAKES, FUEL/PROPULSION SYSTEM
I was driving the Tesla and coming up my circular drive(note I was driving uphill). The car suddenly accelerated and went out of control. I pumped the brake and took my foot off the accelerator but the car kept going and crashed into our house (sunroom) at end of the driveway at high speed > we went through the casement windows and brick foundation and would have gone through the other side window and down a hill and probably been killed if it were not for a heavy cast iron table that brought us to a stop. The airbags never opened.The car was totaled(the insurance company declared it a total lost and refused to repair and paid us a small amount , less than we paid for the car. This was the second repeat incident, the first one very similar was reported to NHTSA by my erhusband ,reported to NHTSA 0n 1/20/2025, 6.19 pm; complaint number 11637163 .after the first crash we tried to get Tesla to pick up the car . they refused. Instead they said they would check it remotely. We gave them the opportunity to inspect and repair the car between the first and second incident . They ignored us , do to their negligence we were almost killed. Please open an investigation. We have names and emails to show who we complained to.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11696816October 31, 2025
ELECTRICAL SYSTEM
The contact owns a 2024 Tesla Model Y. The contact stated that the battery was losing charge abnormally quickly. The contact needed to charge the battery every 2-3 days instead of every 5-6 days. There were no warning lights illuminated. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696674October 30, 2025
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Tesla removed the speed limit offset feature in FSD version 14.1.4 and now only uses speed profiles called Sloth, Chill, Standard, Hurry, and Mad Max, and this has made my car extremely unsafe to drive. The problem is that these profiles make the car go either way too slow or way too fast and I cannot adjust it to match actual traffic conditions anymore. To make matters worse, the speed limit detection is broken and frequently shows the wrong speed limit for the road I am on. When I use Sloth, the car never goes over the detected speed limit no matter what, so if the system thinks I am in a 35 mph zone when I am actually on a 55 mph highway, my car crawls along at 35 while traffic is flying past at 60-70 mph. I have people tailgating me, honking, flashing their lights, swerving around me dangerously, and I have almost been rear-ended multiple times because my car is going so much slower than everyone else. Without the ability to set a maximum speed offset, I am stuck going whatever speed the broken detection system thinks is right. If I switch to Standard, Hurry or Mad Max to try to keep up with traffic, sometimes the car goes way too fast for the actual conditions or blows through school zones and residential areas at unsafe speeds. I cannot fine-tune the speed anymore to drive safely with the flow of traffic. I am forced to either be a rolling roadblock and risk getting hit from behind, or use an aggressive profile that might go dangerously fast. This happens every single time I use FSD now and the combination of broken speed limit detection plus no manual offset control has created a seriously unsafe situation. I feel endangered every time I drive and I am genuinely worried about causing or being in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695980October 28, 2025
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Recently Tesla released it's latest version of FSD, v14.1.4. One of the key features is the revamping of the driving modes: sloth, chill, standard, and mad max. Tesla also removed the ability to manually increase or decrease the speed of the car. This is a problem. Let me illustrate it with a real-life example. Yesterday I was driving of a 40 mph road and the car correctly set the speed. I was using the standard mode so the car allowed an overage of around 10% so the actual speed was 45 mph. In our area this is typical for most drivers. As we entered a village, the posted speed limit was changed to 30 mph. The panel was perfectly visible and readable. The car did not register it and continued at 45 mph. I changed to mode to "sloth" and the car decreased its speed to 40 mph but I was still 10 mph above the legal speed limit. I came across a second 30 mph panel and again the car "ignored" it. Because I did not have the ability to manually reduce the speed of the car, I had to disengage FSD and drive the car by myself. Tesla claims FSD must be supervised. Fine. But removing the ability to manually change the speed of the car should be a requirement not a design preference.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695948October 27, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
New update to ASDS software allows the vehicle to do 15-25+ over the speed limit and no ability to control. This is unsafe and Tesla took away the ability to control speed. Either engaged or not, this is completely unacceptable and they seem set on this being the only way to go.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695221October 23, 2025
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
There was a sudden unintended acceleration and the brake did not work, causing a major accident. Car caught fire and door would not open. The car has completely engulfed. There were no warning lamps, messages or other symptoms prior to the failure. Vehicle has been inspected by insurance and police, but not by manufacturer.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11694996October 22, 2025
STRUCTURE:BODY, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I am writing to formally report a serious malfunction involving my Tesla vehicle. On my 2024 Tesla model y.I experienced an unexpected accelerator malfunction that caused the vehicle to surge forward uncontrollably. The incident occurred at approximately As I attempted to dive in slowly, the accelerator suddenly malfunctioned and my car creeped in slowly and rapidly increased power without my intention. Despite immediate attempts to brake and regain control, the vehicle continued to accelerate and subsequently collided with a gate, resulting in significant front-end damage. I firmly believe this was due to a mechanical or electronic failure in the vehicle’s accelerator or related control systems. The malfunction posed a serious safety hazard and could have resulted in injuries, and this has affected me mentally. I am requesting a full investigation into this malfunction, including an inspection of the vehicle’s electronic logs, sensors, and accelerator system to determine the cause of this unintended acceleration. I would appreciate your prompt response and guidance on the next steps to resolve this matter, including vehicle inspection, repair, and coverage options.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11693895October 16, 2025
UNKNOWN OR OTHER
Incident Date: February 12, 2024, at 1:00 PM Location: [XXX] Vehicle Model: Tesla Model 3 VIN: [Insert VIN of the Vehicle] License Plate: [Insert License Plate Number] Description of the Incident: On [XXX], while driving westbound on [XXX] at a speed of 35 MPH, [XXX] experienced a sudden and dangerous malfunction of the Tesla Model 3. Despite the driver's best efforts to maintain control, the vehicle autonomously shifted from the innermost lane to the outermost lane, jumped over the concrete sidewalk, and fell into a trench. Fortunately, no other vehicles were involved, preventing what could have been a fatal accident. The police report filed with the Suwanee, GA police department documents the incident, and the car was subsequently towed to a body shop, where it was declared totaled. It is essential to note that the auto-drive feature was disabled, and no subscription to the self-driving feature had been purchased or renewed. This raises serious concerns about a potential malfunction in Tesla’s system, and it is imperative that this issue is thoroughly investigated. Attempts to Resolve: Since the incident, numerous attempts have been made to contact Tesla for a root cause investigation and resolution, but Tesla has failed to provide any substantive response or investigation. Below is a history of our efforts: 1. March 3, 2024: Incident claim submitted during a call with Raquel. No claim number received. 2. March 14, 2024: Called Tesla Customer Service and spoke with Anthony. Case was assigned to Duluth, GA service center, but no case number was provided. 3. April 15, 2024: Spoke with Christian, and later with manager Andrew. An email was received with reference ID [XXX], but no further communication or action has been taken. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11693213October 13, 2025
STEERING, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
After Tesla Berkeley performed an alignment on my 2024 Model Y on July 22, 2025, the car suffered a complete systems failure while driving on the freeway. Within minutes of leaving the service center, multiple safety systems shut down at once — steering assist, emergency braking, lane keeping, stability control, etc... all turned off, and the car went into manual mode. The vehicle became extremely difficult to control at highway speeds, forcing me to steer and brake manually without assist. Because the Service Center was closed that evening, I couldn’t contact anyone, so I drove back first thing the next morning (July 23) to report the issue. I was initially told the next available appointment was two weeks later, but I had to beg to be seen the same day because the car was unsafe to drive. Tesla redid the alignment and told me the car was fine. After reviewing the alignment reports, both the July 22 and July 23 data are mechanically impossible. The reports show rear camber changes from −1.8° / −2.3° to −1.5° / −1.6°, then to −2.0° / −1.8°, even though rear camber on a stock Model Y is not adjustable. This means the alignment equipment or calibration was inaccurate, and therefore the toe settings were also unreliable. The car was almost certainly released with incorrect rear toe, which explains the immediate handling instability and safety system shutdowns. A later independent alignment on October 13, 2025 (America’s Tire, Roseville) confirmed the correct geometry (−1.9° / −2.0°) and proved Tesla’s readings were wrong. Since the faulty alignments, my car developed severe inner-edge tire wear, and I had to replace all four tires prematurely. This incident involved a total system and steering-assist failure immediately after service, making it a clear safety hazard. Documentation (alignment reports and tire invoices) are available upon reques
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692343October 9, 2025
UNKNOWN OR OTHER
I was driving in McKinney, TX on [XXX] taking a friend to his destination. FSD (full self driving) was turned on and enabled for this drive. Normally the car is extremely good at noticing its surroundings, including school zones amidst other things. It is getting better all the time with software updates. However, I turned right into a school zone where the car did not notice that there were other cars going to pick up children. The school zone sign looked like it was abnormally above the ground and so there is a possibility FSD didn’t read it. Unfortunately a police officer noticed me and by the time I did the car was going 16 miles over in a 20 mph school zone. No warnings or anything was shown on the screen to indicate that I had come into a school zone, the speed limit was showing at 40 mph and not 20. Car did not indicate to me that I was not paying attention to the road or doing anything dangerous; it was just going with what it perceived to be flow of traffic. I am hopeful Tesla will acknowledge and improve this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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