Mercedes-Benz CL-Class Complaints

10 consumer complaints on file.

#11613127September 6, 2024
FUEL/PROPULSION SYSTEM
While the vehicle was parked in my garage, the gas fumes came into my home. The Gas Company was called out and found the smell coming from my Mercedes. I notice a strong smell of gas inside my Mercedes 2011 AMG-CL 65. I also notice the fuel gage decreased after a day. This could have caused a fire. I took the car to Calabasas Mercedes-Benz dealership and was told that this is common, but I see no recalls. After searching I found the 2011 Mercedes recall regarding fuel spill on E-Class, GL-Class, M-Class or R-Class.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11551150October 21, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On October 17, 2023, my vehicle experienced a significant issue—a fire incident—while I was leaving the garage of my house. According to the fire department & my insurance adjuster, it appeared that electrical components started the fire. Separately, on June 22, 2023, I was stuck inside the vehicle as I could not open the doors of the car. The batteries of the car had completely been drained, and the car was just jump-started by my insurance road-side assistant, but I turned off the engine (I was inside the car) forgetting about the fact that the car was not sufficiently being charged. Eventually the car was jump-started again, and I got out of the car safely. And, I had a local MB dealership replace both starter and ancillary batteries. Shouldn't car doors open regardless of the levels of the batteries left? What if the fire on Oct 17 had happened, and I could not escape from the car as I could not open the doors...
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11495721December 1, 2022
UNKNOWN OR OTHER
My back up just stops producing an image. I can restart the car and it might or might not come back on. For the most part the camera is on but I’ve been reading on all the MB forums this is a very common issue, with these W216 and also it’s sister car, the W221. The problem is, these were extremely low production vehicles and I’m sure not many are in existence now. I feel these 130-210k cars, shouldn’t have safety issues like this. I don’t mind paying for aging components but safety components should always be working properly. It concerns me because what if a neighborhood child were to dart out from behind and I hit them? The incident could have been prevented.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483709September 9, 2022
FUEL/PROPULSION SYSTEM
My 2011 Mercedes-Benz CL550 4MATIC with 63,335 miles. it has a strong gas smell in the inside. There was a recall pertaining to, "Due to the irregularity stemming from the molding process of the fuel filter flange, the filter may crack when operated in high temperatures." I live in California and it has been very hot here. when I put my VIN into the recall system it states no recall. I also have a 2010 S550 that had the same problem last year and it also showed no recalls for this problem. If there are no recalls for all models of this vehicle for this problem there should be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204689April 30, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ CL550. WHILE DRIVING 20 MPH, THE SIDE IMPACT AIR BAG ON THE DRIVER'S SEAT DEPLOYED WITHOUT WARNING OR AN IMPACT. THE CONTACT'S WIFE SUSTAINED BRUISES TO THE LEFT ARM THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF HANOVER (1877 WASHINGTON ST, HANOVER, MA 02339, (781) 924-4200) WHERE THE CONTACT WAS INFORMED THAT WIRES CONNECTED TO THE WIRING HARNESS WERE MELTED UNDER THE DASHBOARD, WHICH CAUSED THE AIR BAG TO DEPLOY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WOULD BE REPAIRED UNDER WARRANTY AND AN ENGINEER WOULD BE SENT TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS 45,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11144093October 30, 2018
STEERING
TL* THE CONTACT OWNS A 2012 MERCEDES BENZ CL63. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, THE ANTI THEFT MODE ENGAGED AND THE STEERING WHEEL FAILED TO MOVE. THE BATTERY IN THE KEY FOB WAS DEAD. THE CONTACT RETRIEVED THE SPARE FOB AND WAS ABLE TO START THE VEHICLE AND IT WORKED AS DESIGNED. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 30,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074343February 22, 2018
AIR BAGS
MERCEDES HAS A RECALL ON AIRBAGS THE DEFECT COULD CAUSE SERIOUS INJURY OR DEATH.. THEY HAVE PUT OUT THAT STATEMENT BUT THEY HAVE NO AVAILABLE PARTAS TO FIX IT...WE BOUGHT A GL550 AND WE CAN NOT PUT ON THE ROAD BECAUSE OF THAT RECALL, WE CAN'T HAVE THE CAR REGISTERED,,,MERCEDES IS TELLING US THAT IT COULD BE 6 MONTHS OR MORE BEFORE THEY CAN DO ANYTHING,,SO FOR NOW WE HAVE 3 TONS OF METAL JUNK THAT WE SPEND $22,000 THOUSANDS ON.. WHAT TO DO????? PLEASE..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968143March 23, 2017
AIR BAGS
TAKATA AIRBAG RECALL WE HAVE APPROACHED BOTH THE DEALER AND MERCEDES BENZ. THEY BOTH STATE THAT THEY CAN DO NOTHING AS THIS WHOLE RECALL IS BEING HANDLED AND MANAGED BY THE NHTSA AND THEY HAVE NO POWER TO DO ANYTHING. THE CAR IS DANGEROUS AND NEEDS TO BE REPAIRED. THEY DO NOT KNOW WHEN THIS WILL BE SO ARE ASKING ME AND OTHER DRIVERS TO BEAR ALL RISKS ASSOCIATED WITH USING THIS CAR UNTIL THE NHTSA, YOUR AGENCY COMES UP WITH A SOLUTION. AS THE USER I AM CONCERNED THAT IF THE AIRBAG FAILS NEITHER NHTSA NOR MERCEDES BENZ WILL ACCEPT RESPONSIBILITY FOR MY OR MY PASSENGERS INJURIES AND NEITHER THE NHTSA NOR MERCEDES BENZ FEEL UNDER ANY OBLIGATION TO ASSIST IN MITIGATION OF THIS RISK. MERCEDES BENZ COMPLAINS THEY ARE UNABLE TO SELL CARS WITH THE DEFECTIVE AIRBAGS AND THIS SOMEHOW SHOULD MAKE ME FEEL THEY ARE IN THE SAME POSITION AS I AM. I DO NOT FEEL THIS IS ANYTHING MORE THAN AN EVASION OF RESPONSIBILITY. THE CAR IS DANGEROUS AND NEEDS TO BE FIXED OR THE CAR NEEDS TO BE REPLACED WITH ANOTHER UNTIL SUCH TIME AS EITHER YOUR ORGANIZATION OR MERCEDES BENZ CAN PUT IT IN A SAFE CONDITION. I AM SURE MERCEDES BENZ IS STILL MAKING AND SELLING CARS WITH SAFE AIRBAGS TODAY YET WHILE THIS SEEMS TO BE OK WITH NHTSA. I THOUGHT NHTSA WOULD HAVE ENSURED THE PROBLEM CARS WOULD BE FIXED AT A FASTER RATE THAN MERCEDES BENZ WAS PERMITTED TO BUILD NEW CARS. IS IT A FACT THAT MERCEDES BENZ HAS NO POWER TO ASSIST OWNERS? IS IT A FACT THAT ALL DECISIONS AFFECTING MY CAR ARE MADE BY NHTSA AND NOT BY MERCEDES? IS IT TRUE THAT MERCEDES HAS NO OBLIGATION TO PROVIDE A SAFE ALTERNATIVE VEHICLE UNTIL THE DEFECTIVE CARS ARE FIXED? I LOOK FORWARD TO YOUR ADVICE . [XXX] *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691644March 2, 2015
ENGINE
TL* THE CONTACT OWNS A 2011 MERCEDES BENZ CL550. AFTER PARKING THE VEHICLE, IT CAUGHT FIRE. THE FIRE INITIATED IN THE ENGINE COMPARTMENT AND THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DETERMINE WHAT CAUSED THE FIRE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 39,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10441684December 29, 2011
POWER TRAIN, ENGINE AND ENGINE COOLING
I WAS DRIVING ON THE HIGHWAY WHEN THE SPEED JUST DROPPED FROM 80 MPH TO 40 MPH AND BRAKE LIGHTS, OF COURSE, DID NOT TURN ON. BECAUSE OF THAT, THE DRIVER BEHIND ME WAS NOT WARNED AND ALMOST CRASHED BEHIND ME. IT WAS NOT ONLY THIS INCIDENT BUT THIS HAPPENED NUMEROUS TIMES AND THE PROBLEM WAS STILL NOT FIXED. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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