Lexus NX Complaints (2017)

11 consumer complaints on file.

#11586647May 2, 2024
LATCHES/LOCKS/LINKAGES
The contact owns a 2017 Lexus NX 200T. The contact stated that while attempting to enter the trunk, the contact heard a click, but the trunk failed to unlatch, and the contact was unable to open the trunk. An unknown warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570240February 6, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
I was pulling into a parking space at a gas station and the vehicle took off at a fast speed and I could not stop the vehicle, the “parking assist light came in saying parking assist malfunction, I tried braking and nothing, the car kept going I hit something then it stop as I put the gear in park, the passenger electrical window won’t operate from the driver side, Lexus refused to take responsibility of an electrical problem occurred as the vehicle malfunctioned, at the shop they claimed nothing was wrong, with breaks or no electrical problem, there is something wrong with a part that causes difficulty getting the tire off and in turn damaging the tire , this was told to me be a auto repair shop, Lexus did nothing to take responsibility nor did they treat me well, as if I just decided to ram my car into something, I later read other reports where this vehicle had same problem with the vehicle just taking off and driver unable to stop the vehicle , I only had the car for about 4 months, and theirs all happened, I was afraid to drive it for awhile, but they wouldn’t even swap the car out for another
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11539646August 20, 2023
ENGINE, POWER TRAIN
WATER PUMP LEAKING COOLANT: This pump which pushes coolant for engine's cooling system is leaking in several Lexus vehicles. If not replaced, engine will not be operating efficiently and could result in catastrophic engine damage. My vehicle although out of warranty has not even reached 40,000 miles. Dealer provided estimate of $1,134.81 + tax. Dealer warned that if not replaced it could result in catastrophic engine damage that has costed people between $7,000-$21,000. On further research on Internet, I found that coolant water pump has failed in Lexus for several customers, for multiple models of Lexus, for several years, at low mileages. Despite this Lexus has never issued a recall of defective coolant water pump. I would request NHTSA to please investigate this serios issue. Thank You !!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533175July 19, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While traveling at freeway speeds the vehicle's emergency braking system activated without the operator initiating the system resulting in rear wheels locking up, causing the vehicle to go into a rear wheel skid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498939December 27, 2022
SUSPENSION, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The brakes failed, and I could not stop or control the car. How was your safety or the safety of others put at risk? The car nose-dived off the highway onto the on-ramp, I was with my brother and we could have died, and his back is broken, and my face is messed up. Scared to drive been crying every day the front airbags did not come out Has the problem been reproduced or confirmed by a dealer or independent service center? waiting on the insurance to review Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? By Police and Tow Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? yes, a same concern when driving in rain, or any time the road is not dry the car will slide, I have no control over the back of the car it slides often and i will have to correct it
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11495165November 28, 2022
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2017 Lexus NX200T. The contact stated while pulling into a parking space at approximately 5 MPH the vehicle suddenly accelerated, the contact said she had her foot on the brake pedal. The vehicle crashed into a parking pole barrier with the driver's side front grill. The contact was able to shift into park (P) just as she crashed into the pole. The contact stated the parking assist malfunction light was illuminated and several other unknown lights as well. The contact stated that there was damage to the bumper and the grill on the driver's side as well as a cracked headlight housing. The contact stated that there was no damage to the pole. The contact was able to drive the vehicle back to her residence, however, she had it towed to a dealer. The dealer diagnosed that there was a failure of the GPS system and the tire pressure sensor. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 72,925.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11494327November 20, 2022
UNKNOWN OR OTHER
I stepped out of my car in our condo complex after parking. and turned off the engine only after i stepped out completely. vehicle starts rolling. I opened the door so wide, in panicked jumped back with right leg pressing on the break/ turning engine , shift gear to park, as i have no control over the door. As i am trying to hold on the steering wheel and doing all the actions mentioned above , the door swung hard with my leg on it while the car is in rolling motion. It did stop , almost hitting the parked pickup car. damaged the door and the front fender. Dont recall exactly what happened, it possible that i may have turned it off while it is in drive (?) but vehicle is not moving. Lexus a luxury car made it too convenient with auto parking brake , doesn’t not have a safety feature to prevent roll off accident when vehicle is at full stop and engine turned off.(unlike prius). Repair estimated at $3,000-$5,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11489350October 14, 2022
STEERING
The contact owns a 2017 Lexus NX200T. The contact stated that his wife was driving approximately 5 MPH, the power steering suddenly malfunctioned and the steering wheel became extremely difficult to turn in either direction. After turning off and restarting the vehicle, the failure persisted. During the failure, the message “power steering malfunction, steering power low visit your dealer” had displayed. The vehicle was towed to the local dealer who replaced the power steering assembly ECU and the steering column, and the vehicle was fixed. The manufacturer was notified of the failure. The failure mileage was 47,970. The contact stated that at the time of failure, the steering jerked violently back to center after attempting to turn it left and right. All power steering function was lost at time of failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447657January 16, 2022
SEATS
We have heated & cooled seats. My wife noticed a burnt section in the passenger front seat. It’s about 1 1/2 inches long and 1/16 wide - this is the actual opening of the burn, the area around the burn turned black and is about the size of a quarter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431141August 30, 2021
FUEL/PROPULSION SYSTEM
While driving my car, the vehicle would not let me drive pass 20 miles. My engine light came on and my tractor off came on. Almost causing an accident. Also, my car cut off while driving. I took it to Lexus service repair and they said it’s a fuel pump issue. I see a recall was list for my car but the year 2015. Mine is a 2017 and Lexus IS trying to make me pay for a service knowing that other cars had the same issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421348June 17, 2021
AIR BAGS
I had the Lexus nx200 year 2017 only for a little over a month and got into a accident. On June 16 I got into a car accident. My car was considered total lost with head on collision front damage with another vehicle and my air bags never deployed. The opposite vehicle air bags deployed. My safety was put at risk for this matter. My had hit the steering wheel and I was treated in the hospital with a head injury and swelling to the face. Right arm was also injured. The vehicle is being expect as total lost from the insurance company. I never had a warning.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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