Jeep Grand Cherokee Complaints (2022)

417 consumer complaints on file.

#11773638October 26, 2026
ENGINE
Awaiting motor mounts. Causative water pump replacement. Loose feeling and creaking sound when operating the vehicle. Hard knocking sound when shifting gears to drive or reverse. I thought most of all of the sounds were normal because it is a Jeep. This has been for more than I realized.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11773448October 25, 2026
UNKNOWN OR OTHER
My sun roof glass blew up while traveling on XXX in [XXX]. It sounded like a gunshot. I thought I blew a tire. Upon pulling over on the shoulder I discovered my Sun Roof had exploded. No other cars were on the road and I had not run over anything. If the shade had not been closed then I would have been covered with exploding shards of glass while traveling at 65 mph INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11773449October 25, 2026
UNKNOWN OR OTHER
My sun roof glass blew up while traveling on XXX in [XXX]. It sounded like a gunshot. I thought I blew a tire. Upon pulling over on the shoulder I discovered my Sun Roof had exploded. No other cars were on the road and I had not run over anything. If the shade had not been closed then I would have been covered with exploding shards of glass while traveling at 65 mph INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11772311October 20, 2026
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
[Incident Description & System Failure] On XXX, at approximately 30,340 miles, hybrid propulsion and charging system completely failed while the vehicle was in motion. The vehicle suffered a sudden "Loss of Motive Power" and stalled completely on a public road. The vehicle was towed immediately and is currently inspection upon request. [Safety Risks Experienced] The vehicle suffered a catastrophic power failure and stalled suddenly in the middle of a public road. This created an immediate hazard for a severe rear-end collision. Furthermore, according to the manufacturer's official Safety Recall 68C (NHTSA 25V-741), this specific battery pack poses an unmitigated vehicle fire risk, threatened by both traffic hazards and potential thermal runaway. [Dealer Confirmation & Inspection Status] The defect has been officially reproduced, confirmed, and documented by an authorized dealer. Following the sudden stall, the vehicle was towed to McPeeks CDJR of [XXX] on XXX (Repair Order #XXX). The service advisor and technicians confirmed the failure, noting the active check engine light and red battery light. The vehicle is currently under inspection and storage at the dealership, as the manufacturer's technicians have been unable to remedy this recurring. [Prior Warning Lamps, Messages & Symptoms] At the same time the engine stalled on XXX, the dashboard illuminated a red battery warning light and a check engine light, by a system message: "Service Charging System. The vehicle had a long history of chronic hybrid system symptoms and was previously brought to the dealer for multiple official safety recalls regarding the high-voltage battery (95B in Dec 2024, 73C in XXX, and 68C in XXX). The manufacturer issued a Warranty Extension Letter (Program XU1) for this defective battery pack. Despite all prior software flashes and recall "remedies" performed by the dealer, the system completely failed, proving the defect is incurable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771353October 15, 2026
SUSPENSION
This recall notice (26V-562) is the third time that Jeep has provided such a notice for precisely the same problem. On two previous occasions (24V-413 and 26V-051), the car was returned to the dealer and work was performed. Although Jeep appears to be following the guidelines for discovery and communication of a safety defect, the conclusion here is that the subject defect occurred in the design phase or in the assembly process at the factory, and, despite two recalls and the passage of at least four years, the problem has not been resolved on a reasonably timely basis. The traveling public remains at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771138October 14, 2026
SUSPENSION
Our 2022 Jeep Grand Cherokee 4xe began making popping noises around the front wheel area while driving at approximately 45,000 miles. We paid a Jeep dealership to diagnose the problem. The dealership told us the control-arm bushings were worn and that the entire control-arm assembly needed replacement, with an estimated repair cost of approximately $5,500. We are concerned that a suspension component has failed prematurely at this mileage. The popping noises and diagnosed wear make us concerned about the vehicle’s safety. The dealership stated that the bumper-to-bumper warranty had expired and that the repair was not covered by the powertrain warranty. After the dealership’s diagnostic visit, a sway bar warning light also began appearing. We do not know whether this warning is related to the original problem, but it adds to our safety concerns. We subsequently took the vehicle to an independent licensed mechanic. According to that mechanic, Jeep informed him that the required parts were on backorder, creating an additional obstacle to completing the repair. While researching the symptoms, we found reports from other owners describing similar problems, along with potentially relevant service bulletins. We are providing those references for NHTSA’s review. We understand that these reports and the parts backorder do not, by themselves, establish a widespread defect. We cannot currently afford the quoted repair and are concerned about continuing to drive the vehicle. We request that NHTSA review this complaint for a possible safety-related suspension or sway bar defect and determine whether further investigation is warranted. Bulletin S2102000004 REV.D Bulletin 9100811 Rev 4 Bulletin 9100811 Bulletin S2102000004 REV.C Bulletin S2602000003 Bulletin S2521000004 REV.B
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770516October 12, 2026
SUSPENSION
I am reporting a critical structural suspension failure and dealer safety negligence on my 2022 Jeep Grand Cherokee (30,000 miles, clean title). Sequence of Events & Safety Hazards: 1. July 7 & July 13, 2026: I brought the vehicle to the authorized Jeep dealership Suburban Chrysler Dodge Jeep Ram of Troy because a rear splash shield was hanging. The technician zip-tied it first, then completely removed the shield on July 13, claiming it was "unimportant," without diagnosing why it fell. 2. October 3, 2026: I received an official FCA recall notice regarding rear suspension safety. 3. October 5, 7, and 9, 2026: I contacted FCA Customer Care 3 separate times to report the suspension defect and safety concerns. 4. October 7, 2026 Inspection: I brought the car to the dealership for inspection per FCA guidance. The dealership diagnosed a broken right rear suspension bracket at the exact spot where the shield was removed. 5. Dealer Negligence: Despite diagnosing a snapped structural suspension bracket, the dealership repeatedly instructed me (3 to 4 times) to drive the vehicle back home with my young child inside. They only agreed to hold the vehicle after I firmly refused to drive such a hazardous car. Safety Concern: A structural suspension bracket snapping under normal road use at only 30,000 miles represents a severe manufacturing defect and safety risk that could lead to loss of vehicle control. Furthermore, the dealership's refusal to hold the vehicle initially demonstrates extreme disregard for child and road safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766885September 25, 2026
AIR BAGS
While traveling north at about 45-50 mph I struck a vehicle crossing the highway broadside as that vehicle crossed from west to east with the front of my Jeep. The vehicle struck had all air bags deployed and none of the air bags in my Jeep deployed. No injuries and I had on my seatbelt. My vehicle has been designated as totaled by State Farm insurance.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11765218September 18, 2026
SUSPENSION
The contact owns a 2022 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, there was a grinding sound while making a turn and while driving over a speed bump. The contact received notification of NHTSA Campaign Number: 26V562000 (Suspension); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time to for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 28,889.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11764756September 16, 2026
POWER TRAIN
The contact owns a 2022 Jeep Grand Cherokee 4XE. The contact stated that while driving at an undisclosed speed, the vehicle repeatedly stalled in traffic and failed to accelerate. The driver was forced to frequently pull over to the shoulder. The vehicle was taken to a dealer, and the technician removed the terrain switch; however, the failure persisted. The vehicle was then taken to another dealer. The contact stated that the check engine warning light illuminated during one of the failures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762726September 8, 2026
SEATS, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
Almost got hit my car stopped propulsion. Audio won't work, head unit broken after 65 days at Chapman dealership in Henderson, Nevada zip 89052
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762727September 8, 2026
SEATS, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
Almost got hit my car stopped propulsion. Audio won't work, head unit broken after 65 days at Chapman dealership in Henderson, Nevada zip 89052
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760843August 31, 2026
SEATS
My 2022 Jeep Grand Cherokee 4xe has developed a recurring safety defect involving the front passenger seat lumbar-support system. Without any input from the passenger or driver, the pneumatic lumbar bladder will randomly begin inflating and continue until it reaches maximum inflation. When this occurs, the lumbar support protrudes significantly into the seatback and forces the passenger’s torso forward from the normal seated position. The passenger cannot reliably stop or reverse the inflation using the seat controls. This can interfere with proper seating posture and seat-belt positioning and creates a potential safety risk, particularly if the malfunction occurs while the vehicle is moving. There is no readily accessible owner method to manually vent or deflate the bladder when it becomes stuck. Correcting it directly would require disassembling the seat or accessing pneumatic components, potentially affecting warranty coverage. As a result, the passenger seat can become effectively unusable until the vehicle is serviced. The malfunction is unexpected, can distract the driver and passenger, and physically alters the occupant’s seating position without command. I believe this is more than a comfort issue and represents a potential safety defect in the powered/pneumatic seat system. I am requesting that NHTSA investigate whether similar unintended lumbar inflation failures are occurring in other 2022 Jeep Grand Cherokee and Grand Cherokee 4xe vehicles and whether manufacturer corrective action or a recall is warranted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756978August 14, 2026
UNKNOWN OR OTHER
The Evaporator AC Core/Expansion valve was faulty, which is VERY common in these vehicles. The dealership fixed it (still has a noise so not 100% sure if it was fixed or if it's another faulty one). Leaking air conditioner refrigerant is hazardous to both human health and the environment. When these things leak it releases toxic chemicals into the air and atmosphere. The dealership confirmed the issue and fixed it which took 5 days to do and a TON of hours which cost me over $3000. I have complained to Jeep/Chrysler and they will do nothing. It should be a recall in these vehicles and the consumer should not have to pay for bad/faulty parts. My vehicle was inspected by two dealerships to get second opinions. I was told by the dealerships they are doing these repairs more than they would like to say. No warnings just a annoying sound when the AC was on and I would lose Freon constantly and my AC would go warm. I'm asking for something to be done. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754402August 3, 2026
ENGINE, ELECTRICAL SYSTEM, SEATS
Vehicle Information: Year / Make / Model: 2022 Jeep Grand Cherokee Overland 4xe Component(s) Involved: Engine / Hybrid Powertrain / Electrical System / Sudden Loss of Drive Power Current Mileage: Approximately 48,000mi Incident Summary I am filing this complaint because my 2022 Jeep Grand Cherokee Overland 4xe has developed a dangerous new defect following an official recall service: the engine completely dies while accelerating on the highway. I took my Jeep to an authorized dealership to have the safety recall performed for the engine shutdown issue. Before this recall work was completed, I had never experienced the vehicle dying on the highway. Since the recall "fix," however, the engine has cut out completely 4 separate times while accelerating at high speeds. The most recent time happened today (August 3, 2026). Losing all pedal response and motive power in fast-moving traffic with no warning is terrifying and creates an extreme hazard for myself and everyone around me. History of Vehicle Issues & Extended Shop Time This sudden highway stalling comes on top of severe, ongoing electrical problems that have plagued this Jeep. Altogether, the vehicle has spent months sitting in the dealership shop, yet the problems remain unfixed: Post-Recall Engine Shutdowns: 4 separate complete power loss incidents while accelerating on the highway (latest occurrence: August 3, 2026). Unresolved Battery Drain: Ongoing parasitic battery drain that kills the battery, requiring multiple rounds of diagnostics without a solution. Pervasive Electrical Glitches: Frequent system glitches, including frozen touchscreens, instrument cluster reboots, random dash warning lights, and connectivity drops. Media Hub Issues: Hardware problems involving the media hub module. Requested Action The recall fix did not solve the safety hazard—it seems to have triggered a new, life-threatening stalling issue on the highway, along with the string of other issues, it's unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754198August 1, 2026
FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM
My vehicle has multiple software and electrical issues that Jeep has been unable to diagnose or repair, and there is currently no recall addressing these problems. One of the most serious issues is that the vehicle will randomly switch the display language from English to Italian while I am driving. When this happens, the speedometer changes from miles per hour (MPH) to kilometers per hour (KPH), making it difficult to know my speed without pulling over and manually changing the language back to English. This creates an unnecessary safety concern. Additionally, the automatic door lock feature no longer functions properly. Although the dealership has repaired it in the past, the problem has returned. I also continue to receive a dashboard warning indicating that the Forward Collision Warning system is disabled, even though the feature is clearly enabled in the vehicle's settings. This inconsistency raises concerns about whether the safety system is functioning as intended. Another ongoing issue is that the vehicle randomly drains its battery. Both AutoZone and the dealership have tested the main battery and the auxiliary battery, and both have been found to be in normal working condition. Despite this, the battery drain continues to occur without explanation randomly. These recurring software and electrical problems have become unacceptable. Jeep has been unable to provide a permanent solution, and I believe the company should stand behind its product by acknowledging and resolving these issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753732July 30, 2026
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving approximately 35 MPH, the lights on the instrument panel became dark and the vehicle stalled. The failure had occurred on several occasions. The vehicle was taken back to the residence; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753392July 28, 2026
SUSPENSION
Car back end noise. Back end raised with front end down. Car had no cushion when going over small bumps in road. Handling and steering was not normal at speed above 35. Service suspension immediately displayed. Car is 2022 with 17,302 miles. Car is at dealer now. They want lots of money to repair suspension
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753177July 27, 2026
ELECTRICAL SYSTEM
The 12-volt auxiliary battery on this 2022 Jeep Grand Cherokee 4xe plug-in hybrid repeatedly discharges to a completely dead state while the vehicle is parked and switched off. The vehicle has failed three times in approximately 30 days. First failure, June 26, 2026: the vehicle would not start. Numerous fault codes were stored across multiple modules, including P0562 (system voltage low). The odometer display was flashing, indicating a module had dropped off the communication bus. Second failure, July 13, 2026: less than 48 hours after returning from a road trip and parking, the same condition recurred. The vehicle required external 12-volt power to start. Third failure, July 26, 2026: a brand-new AGM battery had been installed on July 24, 2026. Within 48 hours of installation the battery measured 5.85 volts — fully discharged. An 80Ah battery discharging in 48 hours indicates a continuous parasitic draw of roughly one amp, which is 20 to 40 times the normal key-off draw for a sleeping vehicle. Owner testing has ruled out both the battery and the charging system. The DC-DC converter was measured delivering 127 amps at 13.9 volts, confirming it functions. The replacement battery accepts and holds a full charge, resting at 13.06 volts after recharge. The previous battery passed a printed conductance and load test. During each failure, the entire camera system and the ParkSense park assist system drop out simultaneously and the odometer flashes. Stored codes include U0159-00 (lost communication with parking assist control module) and B2204-00 (ECU configuration mismatch). Separately, and even when the 12-volt system is healthy, the rear backup camera intermittently fails to activate at startup and sometimes only begins working after 5 to 10 minutes of driving. Safety concerns: 1. Rear visibility. The backup camera intermittently does not display an image when the vehicle is placed in reverse. 2. Loss of motive power. 3. Stranding
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751595July 20, 2026
POWER TRAIN
I just experienced a 2nd engine stall event. I was driving thru a neighborhood at 25 mph in 5th gear, lifted off the gas pedal as I approached a 90 degree uphill turn, and in the middle of the turn (approx 20 mph) the engine stalled and I lost all propulsion. I retired from Stellantis after 16 years working as a contract transmission calibrator, so I am very familiar with what happened. When I lifted off the gas pedal the engine attempted to enter decel fuel shut off (dfso). I was watching the real time gas mileage and right before the corner I saw the mpg approaching 99 mpg (a clear indication the engine is entering fuel shut off). A second later the real time mpg started decreasing (indicating it was attempted to exit dfso) when the stall occurred. This is a MAJOR SAFETY ISSUE in need of a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee