Jeep Compass Complaints (2022)

219 consumer complaints on file.

#11564920January 11, 2024
STEERING
The contact owns a 2022 Jeep Compass. The contact stated that while stopping at a drive-thru window, the steering wheel began spinning to the left and then to the right independently. The vehicle then suddenly turned right and hit a nearby curb which then made the vehicle turn to the left hitting another curb. The vehicle continued to turn to the left and right, hitting nearby curbs for approximately 4-5 minutes before settling in nearby mulch about 15 feet from the driver through the window, causing the vehicle to stop. The air bags did not deploy. There were no warning lights. The vehicle was towed. A police report was not been filed. All the wheels attached to the vehicle, excluding the front-driver side wheel, had blown. There was no damage to any surrounding properties. The contact received injuries to their chest however no medical attention was needed. The dealer was contacted and they were advised to contact the manufacturer. The vehicle had not been taken to the dealer to be diagnosed. The manufacturer was made aware of the failure and it was confirmed that there were no recalls associated with the VIN. The manufacturer had opened a case regarding the failure. The failure mileage was 4,968.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11557798November 30, 2023
ENGINE, POWER TRAIN, WHEELS
Good evening, My name is [XXX] , I live in Boca Raton, FL, USA, and own a new car: Jeep 2022 Compass Lattitude VIN [XXX] . I report a serious safety hazard that can cause a crash injury or death that needs to be investigated and corrected. On Thursday, November 9 2023 I picked up my car from Arrigo Chrysler Jeep Autodealer located at 2250 FL-7, Margate, FL 33063 where my car was present for 13 (thirteen) days for the following service: a replacement of lost/stolen car keys. On the way from the Autodealer, my car started to push forward and back on the road when I pressed the acceleration pedal. The following signs immediately switched on: "Service Transmission", "Stop/Start System", "Tire pressure". I was able to immediately drive back to the Arrigo Chrysler Jeep Auto dealer. When I was returning an unsafe car, they reported to me: "an issue with the transmission", but have not clarified the code nor explained it to me. This accident on the road put me in fear for my life and I started to feel very anxious. I could not concentrate on the road. As of today, November, 30 my car is still present at the Arrigo Chrysler Jeep Auto dealer at 2250 FL-7, Margate, FL 33063 and I am not aware of what issue put my life and the life of my son in danger. I initiated contact with an auto dealer via email two (2) times: on November, 15 and November, 27, and have never received a response. Instead, today, November 30, 2023 at 5:43 pm I received a voicemail from Enterprise-Rent-A-Car that “I am set up by Arrigo Auto Dealership to return a rental car" that was provided to me on November 9, 2023, at a time when I drop off broken car. An issue with a brand new car that my family is going through and that I am making payments for is not acceptable to me or to any customers in the USA. I request to investigate the serious safety hazard defect of the car Jeep Compass 2022 that put my family's life in danger. Sincerely, [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556058November 20, 2023
EXTERIOR LIGHTING
THE AUTO DIM FEATURE DOES NOT WORK, THE DISPLAY AND DASH LIGHTS STAY BRIGHT EVEN AT NIGHT WHEN ITS SET TO AUTO MODE. MAKING IT VERY DESTRACTING AND BLINDING AT NIGHT. A RECALL UPDATE HAS BEEN PERFORMED ON 11/17 BUT IT DID NOT FIX THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554197November 8, 2023
POWER TRAIN
My vehicle is not smoothly moving from one gear to another. Upon slowing the vehicle to prepare for a stop and then before completing the stop, I speed up because I am able to go (ex. light was red and turns green) the vehicle "jumps". The "jump" is like when a manual transmission vehicle is about to stall. My vehicle does not stall, but the jumping jostles the entire car. It is very noticeable, it feels like being rear-ended. The dealership has informed me that they are aware of this issue and that it is due to the 8 speed gears being close together, as well as due to the computer system preparing to stop and not understanding a full stop doesn't happen so when I hit the gas it causes it to be confused and it makes a last minute decision to switch gears which results in the jumping. The dealership cannot do anything about this problem. They state that it will not cause lasting damage of effects on the transmission/vehicle. Unfortunately, I do not believe that for a second. But also, when this jumping occurs, the vehicle is not maneuvering in the standard expected way a vehicle would, therefore, it can cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552942October 31, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
When I am stopped at a red light, once the light turns green I go to accelerate and the vehicle stalls. The car is still on but the engine completely shuts off. The only way for the vehicle to move again is by turning the car off and then on again. It is extremely dangerous and I have almost been rear ended because of it. Another issue I am having is when I go to accelerate the car jolts and has a grip to it. It feels like something is pulling the car back and I have to push extra hard on the gas to move the car. This happens a lot when merging on the high way or accelerating on side streets.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551102October 20, 2023
UNKNOWN OR OTHER
At night the backup camera is extremely dark and very dangerous when backing up at night. I almost backed over my son who was walking behind my car. It's way too difficult to see. The dealership said everything is to spec. I've seen many online complaints about this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548124October 4, 2023
ENGINE
I have my car for 2 years and the engine has stalled on me 4-5 times at lights trying to come out of the start stop mode. I’ve almost been rear ended multiple times. When these random incidents occur cars behind me do not know what is going on. I took my car to the dealer on 10/3/2023 and they were able to duplicate the problem as I’ve stated it does it at random the code service shifter also flashes on the dash as well as auto start stop not available. But the dealer says the codes are not stored and can’t find them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547776October 2, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Jeep Compass. The contact stated while driving various speeds, the instrument cluster lights were extremely bright, causing a visual impairment while driving. No warning light was illuminated. The vehicle was taken to a dealer for diagnostic test, and it was determined that the IPC display needed to be replaced. The vehicle was repaired by the dealer; however, the failure reoccurred. The manufacturer was made aware of the failure and suggested that the contact receive another diagnostic test from the dealer. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544894September 16, 2023
EXTERIOR LIGHTING, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Since the last over-the -air (OTA) software update, numerous systems have malfunctioned and then fixed themselves. The exception is the dashboard lighting problem to be addressed by NHTSA Recall # 23V-576, FCA Recall # 88A which also started with the latest update, is continuous, not intermittent. I feel the most serious malfunction is when a turn signal will not turn off, irregardless of manual control/lever use. Overall, my main question / complaint is since all these problems were installed by the OTA update, why can't the fixes also be installed OTA instead of having going to the dealership? Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544401September 13, 2023
UNKNOWN OR OTHER
When the sun is out it makes a really bad light reflection on the center consol display border, the shifter and shifter cover. Since it’s made of gloss materials it reflects In your eyes causing loss of sight because of the light reflection. This beams sun light right into the drivers eyes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543823September 11, 2023
ENGINE
Engine dying after stop start function at random times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543280September 7, 2023
POWER TRAIN, FORWARD COLLISION AVOIDANCE: WARNINGS
Vehciel frequently jurks will driving in low speed ; this issue is sinec I bought the car new. Front collision 💥 light comes off automatically and I have to reset it manually. Also the AEB light came off for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543227September 7, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
Every week of every month since purchasing this car, the electrical system more specifically the Forward Crash Warning system which controls steering and brakes has failed. The system is continually turning off and it has been for repairs where they have replaced the sensors and cameras. No resolution has been made and it’s been now sitting at the dealership since September 1. I’m making payments on a car that can’t be driven. Furthermore every loaner Compass I’ve been given has had the exact same problem no sooner than driving off the lot. The bright light upon system failure is a distraction and the system not working right is a danger to life, limb and property.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542204September 1, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, ENGINE
This vehicle randomly shuts off. It is usually when I’m going at a slow speed or applying the break. It cuts off and jerks for a second and then I put the vehicle in park cut it off and restart it and it works normal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541878August 31, 2023
ELECTRICAL SYSTEM, ENGINE
JEEP SHUTS OFF WHILE DRIVING WHEN FOOT IS REMOVED FROM PETAL HAS TO COME TO COMPLETE STOP BEFORE IT CAN BE RESTARTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541363August 29, 2023
EXTERIOR LIGHTING
Dear Representative, my 2022 Jeep compass has a recall related to the brightness level of display. According to manufacturer's claim, the brightness on the instrument panel center cluster needs to be adjustable to provide at least two levels of brightness. Based on this problem, safety risk is defined as "An IPC display that is not visible to the driver may result in the driver's attention being distracted from the driving task while trying to locate a desired display, which can cause a vehicle crash without prior warning." in your website. It seems the safety risk is related to the low brightness level of the display. When it comes to my car, the brightness is not adjustable. It stays in the highest brightness level. Since the brightness level is at the highest level, it does not cause any safety risk. Please check the pictures I uploaded in this claim. Intentionally, I took these photos during a sunny day which will allow you to see how clear and visible the display due to high brightness level is in one of the extreme condition (i.e., in a sunny day). Even the brightness level is adjustable, there is no higher level than what the display has now. May I request you to remove the recall on my car? Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539791August 21, 2023
EXTERIOR LIGHTING
After approximately 16 months of proper operation, the instrument cluster in the dash would no longer dim after dark. The vehicle has an "auto-dim" feature that reduces dash illumination from "full on" daytime illumination to an appropriate level for nighttime driving. With this lighting malfunction, the instrument cluster is extremely bright after dark and compromises the driver's night vision resulting in glare and with extended exposure, mental fatigue. In order to safely operate the vehicle after dark, one must prop a piece of paper or similar mask over the instrument cluster, obscuring view of the speedometer and other dash warning lights. This lighting malfunction is well covered on numerous Jeep owner blogs and message boards. I have had the vehicle inspected by the dealer where it was purchased and the diagnosis was the same as reported by many other owners: "There is no known cause and thereby, NO KNOWN FIX". There problem is acknowledged by FCS in their internal STAR CASE #S2208000157.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539328August 18, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Having trouble with instrument and info screen lighting. Car vin number not covered in first recall. I see today they issued another recall and again my car is not covered in the recall. We have a major problem with Jeep
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539250August 17, 2023
EXTERIOR LIGHTING, UNKNOWN OR OTHER
3 weeks after I got my 2022 Jeep compass, I noticed I couldn’t see how fast I was going, if I need gas, or anything on the cluster steering panel (the part that tells you how much gas you have, and how fast you’re going) it’s been taken to Jeep 3 times, I’ve contacted Jeep themselves (corporate) I’ve been told my VIN has no recall but the dealership indicates I’m having the ambient sensor issue (but only 90 cars have recall on it) Basically the cluster light display is very dim in the day light. This is a hazard and unsafe due to the fact that I can’t see how fast I’m going, I can’t see when I need gas. I’ve been told the parts can’t be ordered until my car is on the recall list. It’s getting frustrating to have a brand new car with this not working, and it’s very unsafe. I could run out of gas and not even know, I could get a speeding ticket or in an accident. It’s not fair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539029August 16, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
I purchased my 2022 Jeep Compass on March 26, 2022 and at the time it was functioning correctly, but about 7 months in to owning my vehicle the infotainment screen and gauge clusters (center clusters) went so dim that I could not see those screen anymore during the daylight. I called my dealership to report the issue, but at the time they did not know anything about it, so I had to deal with it till I did my own research and figured out that there was a recall going on. I called back took it in and they documented it, and communicated that currently no fix is released. A few months pass and my life and other in the vehicle are at risk each time I drive my car as I am unable to read the screen or properly use my infotainment center for directions and such. My safety and safety of others is extremely important and currently at risk each time I drive my car. There were a few messages that came up when I first bought my car that stated something about my screen needing service so I took it back to the dealership the next day (the message came up same day I bought my car) and they said that it was find and that nothing needed to be done. I am reporting this because my Jeep is impacted with this defect and I am needing it fixed as it is extremely dangerous as well as I bought my car new and expect the basic amenities to work properly. I do have an open case directly with Jeep but they are extremely hard to get ahold of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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