Jeep Compass Complaints (2022)

219 consumer complaints on file.

#11608895August 16, 2024
UNKNOWN OR OTHER
Hello I have had my vehicle for 2 yrs and out of the 2yrs my car has stalled mid traffic at least 10 times. I come to a complete stop at at a red light then when the light turns green I take my foot off the break to give it gas and the truck emergency brake light come on and the car shuts down now I’m in mid traffic praying to God that I don’t get rear ended cars are blowing at me my children are scared I’m scared I’m going to get rear ended and my babies an I will die! We are traumatized and I’ve taken my car to the dealership several times for this matter just for them to tell me they don’t know why this is happening. I pay almost 700$ for a vehicle that I’m scared will be the death of me and my family please please I beg of you help me as the dealership isn’t helping I’m so scared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607503August 9, 2024
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2022 Jeep Compass. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. The contact pulled over to the shoulder of the roadway to turn off the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the head gasket. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 59,920.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605608July 31, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS
Collision warning system has malfunctioned more than 3 times and has been brought into the dealer. My vehicle is equipped with collision warning and active braking. Typically when the collision warning occurs if I do not manually hit the brakes immediately it will brake the car for me. The first 2 times it occurred in a residential area at low speeds with nothing in front of me. The system flashed the brake warning when there was absolutely nothing in front of me. In both of these instances I was lucky that there was no car following behind. The dealer was not able to replicate the issue or find an error with the system. The 3rd and most recent time it occurred on the highway at a speed of around 65MPH. During this occurrence there was NO braking system warning on my dash the car system slowed rapidly and almost entirely on the freeway out of nowhere with no cars immediately in front of my vehicle. During this instance there was a car directly behind me and they had to swerve into the shoulder to avoid rear ending me after my car slowed to a speed of nearly 30 mph on the freeway. This put not only my safety at risk but the car behind me as well as we both would have been involved in an accident if the shoulder had not been next to the lane we were in. I brought my vehicle in again and they again were not able to duplicate or find any issues with the system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604179July 24, 2024
ELECTRICAL SYSTEM
Few month ago, I received a paper from the manufacturer saying that the car was on recall. I brought the car to the car dealer and they said that there was a problem with the battery. They changed the battery for a new one. Later on, I received a letter from the Jeep saying that they used my factory limit warranty to replace the battery. And saying that next time if I see a form like this it could be a real bill. Around 2 months and a half after, The light of the battery starts flashing and a message appeared on the dashboard saying that I had to park the car immediately because it could stop at anytime automatically. I had to pull over and call a tow truck. We dropped the car to the car dealer. It was on a Sunday. Then, I had my car ready to pick up 5 days later, on the Friday. They told me that they had to change the alternator. I took my car and it seemed all fine. Four days later, the light of the passenger seat belt start flashing and the beep sound started and wouldn't stop. The message was for the passenger to put his seat belt on. The thing is that there was no passenger. I had my hand bag on the passenger seat and I put it away. I turned off the engine. Waiting for 10 minutes and turned on the engine again. Again, the sound went on for the seat belt of the passenger. I turned off the engine again and waited another 10 minutes. This time when I turned on the engine, a message appeared saying that the emergency contact were not available. And another message, that there was something going with the air bag. At this point, I felt very uncomfortable driving the car. I had to drive the car very slow hoping the airbag would not go off. I parked my car in my garage. I called Jeep the day after since it was already closed and they told me to bring the car the week after since they were fully booked with repairs. I could do this as I was traveling to Europe for few weeks. I will be back to LA on the 10 of august and hope to find a solution. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603435July 19, 2024
ELECTRICAL SYSTEM
The contact owns a 2022 Jeep Compass. The contact stated that when the USB port was in use, the digital screen would shut off and no longer display the safety features. The contact stated that the digital screen was used for safety and the features were no longer accessible. No warning lights were illuminated. The vehicle was taken to a local dealer where a software update was performed. The vehicle was not repaired. The vehicle was taken back to the local dealer where the digital screen was replaced; however, the vehicle was not repaired. The vehicle was taken to another local dealer Dayton Andrews Dodge Chrysler Jeep Ram (2301 34th St N, St. Petersburg, FL 33713) where it was diagnosed but no resolution was found. The contact was advised by the second local dealer that whenever the remedy was available a notification would be provided. The manufacturer was made aware of the failure. The failure mileage was approximately 850.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599270July 5, 2024
ENGINE, ELECTRICAL SYSTEM
The vehicle has an automatic start stop function that randomly turns off the vehicle when at a stop sign and puts the brake on. This has happen 3 times since leasing this car last year. I took the car into the dealership after the second occurrence to get it checked out but they could not duplicate the problem. The first occurrence was around 6 months after getting the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593659June 11, 2024
LANE DEPARTURE: ASSIST
Several incidents with the screen/safety features. Have had it in for service several times and it is either stated that it needed an update or nothing was found to be wrong. Two times the radio was replaced. I am into the third year of my lease and there are still intermittent problems -- one being that my backup camera alert did not go off and i ended up backing into a car that came out of no where. Also, have gone to back up and pedestrian warning did not work which could have been a real issue if I had not seen the pedestrian. I can get no assistance from Jeep which I have called several times. I personally do not feel that I should have to pay to have the damage repaired from the backup accident when it was caused by a failure from backup assistance. Have incurred many problems through out the entire time I have had the vehicle. Safety features will turn on and off sporadically on their own.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11592321June 4, 2024
UNKNOWN OR OTHER
When first purchased it with in a month it had to go back in bc shifter service appeared. This has happened multiple times since with a month to several months between episodes but the hard shifting never stops and they say it’s just normal. The 4th oil change as usual I had them do oil and rotate tires and once again they said they adjusted the shifter and fixed a recall. I asked them to also check the tires bc everyone id make a sharp turn or anything I was getting some weird noises and also the steering wheel would jerk out almost out of my hand or shake. They said couldn’t find any issues (idk how they had time as it only took the time an oil change would) well a few weeks ago I had another dealership do my oil change and tire rotation my tires was on so tight it took them forever to get the tires rotated so they and I assumed that was the issues with the jerking and noise. Fast forward to this weekend [XXX) today. Steering wheel while traveling out of town begin to vibrate worse tire pressure was fine but it shift hard if I’d stop and get back in start again it be ok for a while. I got back home and put in park and the steering wheel was vibrating so bad the whole car was shaking. As if the transmission or caliper was stuck got it shut off let it sit for a few hours started it back it was ok but hard shift several times. First time was month into owning it last was yesterday [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588734May 14, 2024
ENGINE, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle shut off at stop light , parking break engaged and disengaged , Drive shift was flashing , dash was flashing. I shut the vehicle off twice because it happened twice in the same moment until the third time it allowed me to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587309May 6, 2024
ELECTRICAL SYSTEM
I’ve experienced my jeep compass when auto start is turned off and the car is at a red light and shuts off as soon as I let go of pedal the car seems to have trouble “turning on” it shakes and the lights flash. I have to just put ny car in park at the light and turn my engine off and on to get my car to work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582704April 12, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
Car started beeping and information center was flashing and drive indicator was flashing . At another time car shifted in reverse and would not move. Humming sound coming from front right wheel at 40mph and would not go away until until 60mph. Was told it was the all wheel drive system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580156March 29, 2024
AIR BAGS
I was in a serious accident, the 2022 jeep compass s totaled and the airbags never deployed. The two other cars airbags did deploy.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11578556March 20, 2024
ENGINE, ELECTRICAL SYSTEM
Occurs at stop sign/light when idling. The car will shut off and will not turn back on although all features in the car are running. The screen will display ‘engine running’ but the vehicle will not drive. I will push the stop/start button and nothing happens. It will take a few minutes for the vehicle to come back on again. This has happened numerous times at random. I have taken my vehicle to two separate dealerships and neither have been able to figure out how to repair the issue. I do not feel safe as this is a high risk for accident and I have two children who are in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576884March 12, 2024
ENGINE
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574906March 1, 2024
ENGINE
The auto start/stop came on and then the battery for it died left me at a green light with the vehicle not running. Had to turn ignition off then restarthe vehicle. it also placed the parking brake on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573577February 23, 2024
SUSPENSION, WHEELS, ELECTRICAL SYSTEM
i brought in my car for service and clearly nothing was fixed. i have been having issues with this car for YEARS now and nothing is being repaired at the dealership. I will enclosed back up that i went there and they apparently fixed it but car is still having issues. IT IS NOT SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573575February 23, 2024
WHEELS, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
UKNOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573497February 22, 2024
EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
UConnect media center does not allow hands free operation via BlueTooth wireless connections, UConnect media center has been upgraded (firmware) to use only 5G wireless, Jeep Compass only has build in 4G for Telematics. to achieve hands free a separate cable needs to be connected to the front USB-C connection so that Apple Car Play is available through the UConnect media center, this was confirmed by the UConnect customer service. The presence of a physical cable is detrimental to the safety of the operator and passenger because it needs to be in the front of the cabin (not the rear). When the cable is disconnected from the apple iPhone the connection of the phone to the media center is severed and if a phone call is received or needs to be made, then operator needs to make or take the call manually. The contact stated according to the National Conference of State Legislators (NCSL), as of September 2023, 29 U.S. states (plus the District of Columbia) have a ban on using handheld devices for all drivers anytime they are behind the wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571495February 12, 2024
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2022 Jeep Compass. The contact stated that the vehicle was designed with the Auto Stop/Start feature. The contact stated that while at a complete stop, the feature engaged and the engine was turned off; however, the engine failed to restart while attempting to drive from the complete stop. The vehicle was taken to the dealer, where the body control module (BCM) was replaced; however, the failure recurred. The vehicle was taken back to the dealer, who informed the contact that the vehicle was operating as designed. The contact later received a call from the manufacturer advising him to take the vehicle back to the dealer for a diagnostic test. The vehicle was taken to the dealer, where it was diagnosed with by the Remote Assistance of Jeep engineers, and it was determined that the batteries had low-capacities. The dealer replaced the batteries. The vehicle was repaired. The failure mileage was 10,447.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568042January 26, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
On [XXX] I left the Safeway Gas station on [XXX] I came out the parking lot and made a right and stopped at the light. As soon as I stopped, my car cut off. I put my car and park and push the ignition. I press the ignition again to cut it on everything came on but the car would not start. I sat there for two hours before getting a tow at the stop light that changed colors several different times with my anxiety high because cars were honking, people were yelling at me because I was blocking traffic. I could not put my car into a different gear to even push it off to the side of the road. My car was towed to Sacramento Dodge Chrysler Jeep. Later that day, The representative called and told me that they don’t know what is wrong with the car, he’s never seen this happen before and that my car would qualify as a lemon. I’ve placed a request for Jeep to buy back my car the first one was denied, the case manager resubmitted the request and I’ve heard nothing after being told I would be called in 3-4 business days. I’ve called them several times and I’m not hearing anything back. Also, I was not aware of the recall on my car until I came in for the issue on this day. Nothing was sent to me to let me know there was an open recall on my car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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