Infiniti QX60 Complaints

89 consumer complaints on file.

#11503968January 27, 2023
UNKNOWN OR OTHER
QX60 equipped with Panoramic Sunroof. While driving on highway the sunroof exploded. Not behind any other vehicle, and no windshield or window damage. At approximately 9:45 am on 1/27/23 moved to right lane in anticipation that several cars about 100 ft were approaching and would be passing me. Heard a loud explosive sound (as described by my husband/passenger) almost sounded like a gun shot at that time. I feared that if we pulled over at next clearing car may not start and we would be stuck with no assistance. Drove approximately 1 mile and parked at gas station parking lot. Upon examination saw huge hole with glass missing on front panel of sunroof. No warning lamps came on, no messages through care communication system. The explosive sound caused me to fear for my safety since no warning lights alerted me to what the incident was, as glass flew off the car it could have hit coming traffic and caused them harm, Should glass have entered cabin my vision would have been impaired. The only barrier to glass entering was the thin roof headliner. Dealer would not inspect and communicated that the repair or replacement was not covered under their warranty. Contacted insurance, waiting for appraiser and inspection by them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499275December 28, 2022
VISIBILITY, VISIBILITY:REARVIEW MIRRORS/DEVICES
The contact owns a 2022 Infiniti QX60. The contact stated that while driving above 60 MPH, the driver's side mirror would vibrate, impairing visibility of surrounding vehicles. Additionally, the contact stated that the failure also occurred while driving on rough or bumpy road surfaces. The vehicle was taken to the local dealer however, the failure could not be duplicated. The contact notified a second dealer, Ramsey Infinity (535 NJ-17 S, Ramsey, NJ 07446), who advised that it was a known failure; however, they could not assist. The vehicle was then taken to a third dealer, Edison Infiniti (842 US-1, Edison, NJ 08817), where the mirror and the mirror housing where replaced; however, the failure persisted. The third dealer informed the contact that he needed to wait until the manufacturer had developed a remedy for the failure. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed awareness of the failure. The contact was informed that he would be notified whenever a remedy was made available. The failure mileage was approximately 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498197December 20, 2022
SEAT BELTS
I purchased a 2023 Infiniti QX60 3 months ago. This morning, one of the seatbelts pulled completely out when buckling up. The belt was frayed at the end as if it had been cut over a period of time. Had we been in an accident over the last month, that belt would not have protected the passenger in that seat. I'm concerned that if this happened on my brand new car, it could be an issue on other Infiniti vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494491November 21, 2022
ELECTRICAL SYSTEM
The vehicle does start after being parked overnight. This has happened on over 15+ occasions and counting. Once jump started, warning lights appear on the dash display. Already brought it in for service 2x, battery changed 1x and the battery change solution is not working. The problem is still repeating. Vehicle is being driven sufficiently daily to charge the battery, therefore this should not be happening on a new vehicle. I noticed there has been another complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485531September 20, 2022
EXTERIOR LIGHTING:HEADLIGHTS
No incidents. Headlight has a blackout area in the left headlight. Dealership service department could not fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466754May 31, 2022
SERVICE BRAKES
When I'm pressing the brakes on the car at all speeds (more noticeable at slower speeds) the car jerks before it comes to a complete stop. When the car is first turned on, the cars brakes smoothly. Unfortunately, after a few times braking, the car will jerk before the car fully stops. At times , the jerk is minimal, where only I feel it. Other times, my passengers feel it and the whole car moves. Another issue I'm having with the vehicle is when pressing the brakes, the car takes a while to slow down, causing me to have to push the brakes with more force than usual, which is a problem especially driving in city streets. I took the car to the service department and they said they didn't feel what I described when they took the vehicle for a test drive. They did suggest I bring the car back if the problem continues. I'm concerned because I had major electrical problems with this vehicle already and I've only had this car for 3 1/2 months. Please help get these issues addressed. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465293May 19, 2022
POWER TRAIN
I was moving down a small slope behind other vehicles at a speed of 40-50 mph. In order to slow down a bit, I decided to manually downshift gear, I pressed the left switch and expected that after changing gear the speed it would begin to decline. But instead of slowing down, I felt a push in my back and for a second the car began to accelerate and only then began to slow down. I had to urgently apply the brakes so as not to crash into the car in front. I tried again to shift down and each time before changing the gear the car accelerated, although I did not press the accelerator pedal. To test why this is happening, I connected an OBD 2 device to record time, speed, absolute throttle position, accelerator pedal position and engine RPM. I have reproduced the situation on the track and it appears that the car's software actually increases throttle during manual downshifts. This is very dangerous and can lead to an accident, because the driver expects a decrease in speed, and instead of this, the car accelerates itself. I tried to contact the manufacturer, but they didn't even listen and sent it to the dealer. The dealer said that there was no new software and did not even check the dangerous behavior of the machine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456277March 11, 2022
ELECTRICAL SYSTEM
The car does not start once it is parked, ignition is turned off and car is locked. The car requires a jump in order for it to start. Once it is jumped, the car has malfunction alerts, the battery light is lit in the vehicle and some features of the car do not work (i.e. lane assist, auto feature light is flashing, but when pressed nothing happens). My safety has been put at risk because the car could possibly shut off while I am driving, I could be stranded somewhere with my two young sons due to the car not starting. Once the car is shut off and locked, it does not restart. Luckily I have AAA and I have been able to get jumps 4 separate times over the past 2 weeks, but some are not that fortunate. I picked up the vehicle on February 14, 2022, so this should not be happening. I leased the vehicle from Kings Infiniti and have taken the car to them to get serviced every single time. The 1st time, the battery was changed because they thought that was the issue. The 2nd time, the telematics control unit was changed because they believed that was issue. The 3rd time, the battery was changed because they discovered the connection to the negative terminal in the battery would pop out causing the battery to discharge and the car would not start. Today, was the 4th time I took to vehicle in to Kings Infiniti and they kept it because they want to determine what is wrong. Also,when I brought my car in this morning, there was another person with the same 2022 QX60 experiencing the same problems as me and he purchased his car on Monday. Since I now know this problem is not solely my car, I want to inform you so Infiniti can be made aware of this major issue. No one should require a jump to start a brand new car. Something is happening once the car is turned off, locked and then attempted to re-start. In addition, when this happens, you need to press the "open door" button on the key to open the car because you are unable to open the door by simply touching the handle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445492December 29, 2021
UNKNOWN OR OTHER
QX60 2022 did not pass a NHTSA crash test. Is it safe to drive? Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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