Hyundai Veracruz Complaints (2009)

24 consumer complaints on file.

#11624311November 9, 2024
ENGINE
I was driving home from work after picking my [XXX] daughter up from school. The car started making a noise I hadn’t heard before while I was traveling on [XXX] in Huntsville, AL. I got off at the nearest exit to take it to the place that changes my oil. The car didn’t travel more than a few miles before the oil light flashed and car just shut off and wouldn’t start in the second to far right lane of [XXX] It was busy rush-hour traffic and I had to contact AAA for towing as well as non-emergency police to avoid being rear-ended. The police arrived within 15 minutes and the tow truck within 45 minutes. While I waited, I contacted the place that performs my oil changes and was advised that there’s a class action lawsuit against Hyundai for the known issue of engine failure with my vehicle and they advised I have it towed to dealership for repair under the lawsuit. The next day, a mechanic contacted my ex-husband (who contacted AAA for towing of the vehicle) to advise it would be 2 days before diagnosis could occur. I called Friday, November 8th and was told vehicle is past warranty (at 161,000 miles); no appointment was made so would take several weeks to diagnose and I needed to pay $155.99 for diagnosis. I explained details shared with me about lawsuit and was told my vehicle wasn’t included. I contacted Hyundai Corporate and was told the same but advised that they are aware of oil consumption issues which could cause engine failure and asked that they do the right thing and repair vehicle. Claim#[XXX] was provided and I was told to wait for Case Manager to call within 2 business days. It is unfair of these manufacturers to take advantage of unknowing consumers who aren’t mechanics and have vehicles serviced as they should. It’s also unfair to expect those consumers to not trust the information shared by the mechanics servicing the vehicle. I want the vehicle repaired or to receive a check for value of vehicle. It’s fair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578139March 18, 2024
SERVICE BRAKES, BACK OVER PREVENTION: WARNINGS, ELECTRICAL SYSTEM
Mar11th Tcm failed gears got stuck while driving use bypass switch to park car no longer starts code U0101 popped up and ECS light came on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454503February 28, 2022
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2009 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the charging system for the vehicle was not charging correctly. The approximate failure mileage was 110,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452776February 18, 2022
ENGINE AND ENGINE COOLING
The contact owns 2009 Hyundai Veracruz. The contact took the vehicle to the dealer for NHTSA Campaign Number: 20V705000 (ENGINE AND ENGINE COOLING) completed and was told that the parts were not available to apply the remedy. The contact was told that he would be contacted by the dealer when the parts arrived. The contact called the dealer on a consistent basis for months and the dealer advised that they have no date for when the parts will be available. The vehicle was not repaired. The manufacturer had been informed of the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448001January 19, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2009 Hyundai Veracruz. The contact received a notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446460January 6, 2022
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ENGINE AND ENGINE COOLING
The contact owns a 2009 Hyundai Veracruz. The contact stated that while driving at 40-45 MPH, the ABS warning light, seatbelt warning light, and other unknown warning lights illuminated, and the vehicle stalled. The contact veered to the side of the road but could not restart the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the alternator needed to be replaced. The contact stated that the vehicle was repaired; however, the failure reoccurred while driving. The vehicle was towed to the same independent mechanic who replaced the alternator a second time; however, the failure reoccurred. The contact received a recall notification for NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling). The vehicle was towed to the dealer; however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the vehicle remained at the dealer for four months. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that parts for the recall repair were not yet available. A case was opened. The vehicle was not repaired. The failure mileage was approximately 135,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436891October 15, 2021
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
The contact owns a 2009 Hyundai Veracruz. The contact received a recall notification for NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated upon starting the vehicle, the vehicle inadvertently lost power. The contact was unable to restart the vehicle after several attempts. The independent mechanic came to the contact's residence and diagnosed that the battery needed to be replaced. The battery was replaced, and the vehicle restarted. The alternator warning light illuminated. The independent mechanic advised the contact to get the vehicle towed to the dealer as the alternator had failed. The vehicle was towed to the dealer who diagnosed that the oil leak from the front cylinder bank valve cover gasket had caused the alternator to fail. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and a case was filed. The vehicle was not repaired. The approximate failure mileage was 54,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419421June 2, 2021
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
I have received three recall letters form Hyundai VeraCruz regarding an interim recall in January 2021, March 2021 and May 2021. I had the vehicle in for mechanical repairs to the rear brake system in Late February 2021 and was informed there was several leaks noted at the time. Within the next few weeks, I noted that when accelerating onto the highway that the battery light, security light and seatbelt light would flash for about 10 seconds but then go off. . I waited to hear on a repair solution from Hyundai but only received another interim letter in March. In the end of April, I had spoken to the dealership where I purchased the vehicle ,Auto Warehouse of Brighton, and was told Hyundai would have to repair due to the recall. I have contacted three Hyundai service centers and have been told that they are unable to repair under the recall as there has not been a remedy for the recall. On Sunday, May 30, the vehicle was making an odd noise and I asked a mechanic friend to look at it. While inspecting, he stated the bearings in the alternator seized. The vehicle is now not functional, Hyundai Customer Care cannot provide a possible date for the recall to be remedied. This recall has been going on now since November 2020 and is unresolved. I am without a vehicle due to this and have not been provided any possible timeline when the issue may be resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403556March 17, 2021
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2009 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED LIBERTY HYUNDAI (305 NJ-17, MAHWAH, NJ 07430, (201)529-2400) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394433February 3, 2021
ENGINE
TL* THE CONTACT OWNS A 2009 HYUNDAI VERACRUZ. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE HEADLIGHTS STARTED TO DIM AS THE VEHICLE BEGAN TO STALL WITHOUT WARNING. THE CONTACT WAS ABLE TO COAST THE VEHICLE INTO A SERVICE CENTER HOWEVER, THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT THEN HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH A DEFECTIVE ALTERNATOR DUE TO OIL LEAKAGE FROM THE ENGINE. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) WHICH SHE LINKED TO THE FAILURE. NEITHER THE MANUFACTURER NOR THE DEALER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 189,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319354March 26, 2020
AIR BAGS, UNKNOWN OR OTHER
1. THE HORN WON'T WORK WHEN YOU PUSH THE HORN 3 TO 4 TIMES IT KEEPS BLOWING THE FUSE 15A . I REPLACE THE RELAY SWITCH AND IT STILL BLOWS THE 15A GUESS. 2. I. STARTED UP MY CAR DROVE THROUGH MY NEIGHBORHOOD ABOUT 10 MILES PER HOUR AND THE AIRBAG LIGHT CAME ON FOR NO REASON ON THE DASHBOARD AND WON'T CUT OFF. I HAD 1 PASSENGER IN THE FRONT SEAT, WHEN THIS HAPPEN AND IT STILL TAYS ON EVEN WHEN BY MYSELF,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219456June 12, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
PASSENGER MIRROR BURNED. BROUGHT TO HYNDAI, THEY DIDNT KNOW WHAT CAUSED IT NOR CAN GIVE AN ANSWER TO.CANT SEE TO PASS AND GET OVER. DOOR LOCK FAILURE ON DRIVERS DOOR AND KEY LOCKONG. WILL UNLOCK DOORS BUT WILL NOT LOCK. CAR HAS BEEN IN SHOP 10 DAYS. MULTABLE DONTKNOW ANSWER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079481March 15, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
AROUND SEPT. 2017, WHILE IN MOTION ON CITY STREET. VEHICLE'S 2 WARNING LIGHTS TURNED ON, 1ST WAS CHECK ENGINE, THEN NOT LONG AFTER THAT OIL WARNING LIGHTS. LUCKILY I WASN'T TO FAR FROM HOME THAT THE VEHICLE DIDN'T STOP RUNNING AND MADE IT HOME. SO WHEN I GOT HOME I TOLD MY HUSBAND ABOUT IT. BEFORE CHECKING ENGINE COMPARTMENT HE NOTICED OIL DRIPPING AND COOLANT DRIPPING UNDER THE CAR DOWN TO THE GROUND. AND IT WAS A LOT OF SPILLAGE THAT IT EMPTY BOTH OIL AND COOLANT FROM CAR. HE OPENED HOOD ENGINE COMPARTMENT TO CHECK THE LEVEL OF OIL AND FIND'S IT WAS LOW OF OIL. AT THE SAME TIME HE NOTICED OIL LEAKAGE COMING FROM THE VALVE COVER SECTION, LEAKING DOWN TO ALTERNATOR AND COVERED WITH OIL. AFTER THAT HE VISUALLY CHECKED THE RADIATOR AND THERE WAS NO COOLANT, IT WAS EMPTY. SO SINCE THEN I NEVER RAN THE CAR OR WAS OUT OF SERVICE. I WAS TOO BUSY BACK THEN AND NO MONEY TO GET IT FIX. LUCKILY I HAVE ANOTHER CAR TO GET AROUND WITH. SO JUST RECENTLY, A FRIEND MENTIONED TO GO ONLINE AND CHECKED TO SEE IF ANY RECALL FOR THIS VEHICLE'S PROBLEM OR MAKE A COMPLAIN. HOPEFULLY IT'S A MANUFACTURE'S PROBLEM AND WILL LIKE A RESPOND, SO I CAN GET THIS CAR ROLLING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061416January 9, 2018
FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT AND P2135 CODE. 2ND OCCURRENCE. CAR ENTERS LIMP HOME MODE. OCCURRED WHILE DRIVING ON A HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041858October 31, 2017
FUEL/PROPULSION SYSTEM
THE FUEL GAUGE WHEN FILLING THE VEHICLE ONLY GOES TO HALF A TANK AND THEN GOES DOWN FROM THERE. IT NEVER GOES TO THE FULL POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949202February 3, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
ABS AND ESC LIGHTS ARE ON. WAS TOLD IT WAS A ABS SENSOR/HYDRAULIC ISSUE. THE PART IS $2500 THE DEALER SAYS. I FOUND SEVERAL OTHER COMPLAINS ONLINE ABOUT 2008 VERACRUZ HAVING THIS ISSUE. THE CAR ONLY HAS 50,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920065October 30, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
PULLED INTO PARKING PLACE AND WENT TO PLACE VERACRUZ FROM DRIVE TO PARK AND IT JUMPED FORWARD A LITTLE AND GEAR SHIFT WAS LOCKED THE ESC LIGHT DID COME ON SHOWING "OFF". I WOULD NOT ALLOW ME TO SHIFT INTO PARK AND BRAKE PEDAL WAS LOCKED. I WAS ONLY ABLE TO PUT INTO NEUTRAL AND TURN VERACRUZ OFF AND APPLY EMERGENCY PARKING BRAKE. DOORS WILL OPEN BUT WILL NOT TURN ENGINE OVER. LIGHTS FLASH AS IF BUT WILL NOT START. THERE IS NO DASHBOARD LIGHTS TO INDICATE ANYTHING WRONG, THE ESC LIGHT WENT AWAY. I WAS PULLING INTO PARKING SPOT AND NOT DRIVING DOWN THE ROAD. MY VIN IS NOT IN RECALL BUT SHOULD BE LOOKED INTO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704120April 7, 2015
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
THE ABS LIGHT, ESC LIGHT, TRACTION CONTROL LIGHT AND AWD LIGHT ALL ILLUMINATED. THE DEALERSHIP TRIED TWICE TO DIAGNOSE THE PROBLEM, BUT COULD NOT LOCATE ANY CODES FOR IT. THE THIRD TIME THE ISSUE AROSE, THE DEALER DECIDED THAT THERE IS AN ISSUE WITH THE ABS SENSOR. THE VEHICLE IS A 2008 VERACRUZ PURCHASED IN MAY 2009. I WAS TOLD THAT THE VEHICLE WAS JUST PAST THE WARRANTY PERIOD AND THAT HYUNDAI WOULD NOT COVER THIS ITEM. IT APPEARS THAT THIS IS BECOMING A COMMON PROBLEM WITH THIS VEHICLE, AS THERE HAVE BEEN AT LEAST 15 COMPLAINTS ON THE NHTSA SITE AND MANY MORE LISTED IN THE HYUNDAI FORUMS ONLINE. PLEASE INVESTIGATE THIS ISSUE AND SEE IF A RECALL IS WARRANTED. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644698October 14, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES, ENGINE AND ENGINE COOLING, EXTERIOR LIGHTING
DRIVING ON INTERSTATE 1-285 TAKING EXIT 7 TO WALMART WHEN ALL DASH BOARD LIGHTS SUCH AS BATTERY LIGHT, ABS, CRUISE, STARTING FLICKERING AND SUDDENLY CAR JUST SHUT OFF WHILE IN MOTION. WHILE CAR SHUT OFF IT WAS STILL ROLLING AND CAR WOULD NOT SHIFT IN PARK, BRAKES AND STEERING WHEEL LOCKED, AND KEY WOULD NOT RELEASE FROM IGNITION. IF I HADN'T TOLD MY COUSIN TO JUMP OUT, MY FAMILY AND I WOULD HAVE CRASHED IN THE BACK OF A PARKED CAR AT WALMART. THE CONSUMER STATED BOTH BRAKE LIGHTS AS WELL AS THE HEADLIGHTS HAD TO BE REPLACED TWICE. UPDATED 12/02/14
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10620948August 8, 2014
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2009 HYUNDAI VERACRUZ. THE CONTACT STATED THAT WHILE AT A STOP, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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