Hyundai Tucson Complaints (2015)

229 consumer complaints on file.

#11512037March 15, 2023
ENGINE
The contact owns a 2015 Hyundai Tucson. The contact stated that 2-quarts of engine oil was added every other week. The contact stated the vehicle was consuming 8-quarts every month without evidence of an oil leak. The check engine warning light was illuminated. The vehicle had not been taken to the dealer. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 155,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510955March 9, 2023
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Financed for a 2015 Hyundai Tucson at Byrider. On February 25th 2023. Check engine light flashing as I'm losing power unable to stay within speed limit at 40mph. Byrider service asked me to bring it in. I did. They called me back and hour later told me to come get the vehicle and take it to Hyundai. I told them I didn't feel safe driving the vehicle it was hard enough getting the vehicle to them only able to drive 40mph on the interstate. I was told they would have it towed to Hyundai west off Pike plaza. They still haven't received the vehicle and I'm unable to reach Byrider service waiting for a return phone call. Please help what do I do now?..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511011March 9, 2023
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
I am writing to express my concerns regarding the recall repair performed on my 2015 Hyundai Tucson on October 5th, 2022. I have received numerous letters from Hyundai regarding an open recall and finally received a notice stating the remedy was ready. I scheduled an appointment with Matthews Hyundai of Syracuse and took the vehicle for the recall. Unfortunately, after taking the vehicle back to the dealership, I was advised that the check engine light was on and the issue was a result of a faulty knock sensor and purge valve. I was asked to pay more than $100 for the repairs. However, after further discussion, it was concluded that I wouldn't be charged. However, after only two days, the engine check light came on again, and the speed reduced to 45 MPH on the highway. I was then told that the problem was from the ignition coil and was charged $232.72 for the repairs. Despite paying the full price, the same problem occurred again, and I had to take the vehicle back to the dealership seven times, paying a total of $1,160.67. Throughout this recall repair failure, the vehicle's check engine light would come on, or it would randomly lose power, making a knocking sound and reducing speed even while driving. I no longer feel safe in this vehicle, and it has resulted in thousands of lost wages as it is the only vehicle I use for my work and personal use. On December 1st, I wrote a complaint to the New York division of vehicle safety and was advised to take the vehicle to a different Hyundai authorized dealership for diagnostics. I took the vehicle to Burdick Hyundai of Cicero, and after a week, they stated they were able to find the problem. However, Hyundai denied the claim for repairs on the vehicle. Since then the vehicle inspection has expired, and I took the vehicle to a shop for inspection. They stated they could not pass the inspection as the vehicle speed would not exceed 45MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510062March 3, 2023
STEERING
My electronic steering column isn’t any good I lost my power steering why isn’t this on the recall list for my Hyundai Tucson as it’s a safety issue. Why can’t you people stand behind your vehicle’s can’t you help pay for this? Or have it as a recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506026February 7, 2023
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2015 Hyundai Tucson. The contact stated that the rear driver’s and passenger’s side doors failed to open from the inside and outside of the vehicle. The dealer was notified of the failure however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503134January 23, 2023
ENGINE
2015 HYUNDAI TUCSON. CONSUMER WRITES IN REGARD TO ENGINE FAILURE. THE CONSUMER STATED THAT THE RECALL WAS DENIED DUE TO MAINTENANCE NEGLECT BASED ON FAILING TO PERFORM OIL CHANGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500454January 6, 2023
ENGINE
The contact owns a 2015 Hyundai Tucson. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the solenoid was replaced; however, the failure recurred. The vehicle was taken back to the independent mechanic where the knock sensor was replaced. In addition, the vehicle lost motive power, and the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed as needing the knock sensor replaced. The failure recurred. The vehicle was taken back to the same dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 12,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499343December 29, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2015 Hyundai Tucson. The contact stated that while the vehicle was idling at a stop light, the engine shut off. After restarting, the vehicle would operate as normal. The contact indicated that the failure was intermittent, and no warning messages were displayed. Additionally, the contact observed that the vehicle was consuming fuel at a quick pace. The vehicle was taken to an independent mechanic who replaced the fuel pump, but the failure persisted. The vehicle was later taken to the local dealer but was not repaired. The manufacturer was not yet notified of the failure. The failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498116December 19, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, there was smoke coming from underneath the hood. A chemical odor was detected coming through the air vents causing a burning sensation to the contact's eyes and nose. The contact had to roll down the windows to get relief from the chemical odor. The dealer was made aware of the failure but confirmed that parts were not yet available. The dealer scheduled an upcoming appointment for February 2023. Ray Brandt Hyundai (1700 Westbank Expy, Harvey, LA 70058) and Hyundai Slidell (298 E Howze Beach Rd, Slidell, LA 70461) were also made aware of the failure and scheduled upcoming appointments in 2023. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 73,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11491947November 2, 2022
ENGINE
Driving on a 2 lane highway, engine shut off and left us stranded 2 hours from home. After the car being at the Hyundai dealer for a week, we get a text saying the engine had catastrophic failure. Internal bearing failure. Waiting to see if Hyundai with cover under 10yr/100,000 mile warranty. No light or anything came on prior to failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491592October 31, 2022
SERVICE BRAKES, UNKNOWN OR OTHER, WHEELS
I called Wayne Mazda on 9/7/22 to make an appointment to fix this brake recall and to have my car serviced. I was given an appointment for January 17, 2023, which is 4 months later. I called several times to try and get a current appointment and was denied each time, so I contacted Hyundai and filed a complaint. My case number is 20485596. Also my dashboard light showing low tire pressure stays on, even though AAA came and filled the tires. We are seniors and my husband is in a wheelchair, and I feel 4 months is an unreasonable length of time to wait for a brake (potential fire) recall and service. Any help you can provide with this complaint would be appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490268October 21, 2022
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Hyundai Tucson. The contact stated that while driving in stop and go traffic, the braking system malfunctioned. The contact stated that while depressing the brake pedal to stop the vehicle, the pedal extended to the floor causing the vehicle to crash into the rear of a second vehicle. During the failure, the contact sustained an injured left forearm from the air bag deployment. No medical attention was required. A police report was filed at the scene and the vehicle was towed away. The contact stated that the driver in the other vehicle left the scene after the emergency services arrived. The contact was unaware of any injuries to the other driver. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet contacted. The contact later received notification of the NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic). The contact indicated that the vehicle had experienced the failure listed in the recall. The vehicle was not repaired. The VIN was not available. The failure mileage was approximately 96,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11488749October 11, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Hyundai Tucson. The contact stated that the driver-side headlight failed. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be serviced or diagnosed. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488787October 11, 2022
SERVICE BRAKES, HYDRAULIC
The contact owned a 2015 Hyundai Tucson. The contact stated while driving at 60 MPH with her son in the front passenger seat and her daughter in the rear seats, she heard an abnormal sound coming from underneath the hood. The contact veered to the side of the road and exited the vehicle along with her children. The contact saw flames of fire underneath the hood of the vehicle. The contact stated that the fire extended and burned the entire vehicle. There were no physical injuries sustained. However, the contact and her children sustained trauma. The contact was able to extinguish the fire with the assistance of the fire department. A fire department report was filed. A police report was filed. The vehicle was towed to a tow lot, where it was totaled. The used car dealer was notified of the failure. The contact later received a recall notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic), which she associated with the failure. The Hyundai dealer and manufacturer were not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11485245September 19, 2022
SERVICE BRAKES, HYDRAULIC
The contact owned a 2015 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) and would like to be removed from the recall distribution list as she no longer owns the vehicle. The local dealer and manufacturer were not contacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485273September 19, 2022
UNKNOWN OR OTHER, ENGINE
I have been receiving important safety recall notices from Hyundai Motor America since February stating they are preparing a remedy. The ABS modules could malfunction and result in an engine fire while I am driving the vehicle or it is parked. This is very concerning. Each time I have my car serviced I ask Hyundai service dept. to address the recall and I am told the part is not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484860September 16, 2022
SERVICE BRAKES, HYDRAULIC
The contact's father-in-law owns a 2015 Hyundai Tucson. The contact's father-in-law received three interim recall notifications of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic). However, the parts to do the recall repair were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484189September 13, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480752August 23, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480754August 23, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Hyundai Tucson. The contact received a notification for NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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