Honda Prologue Complaints (2025)

143 consumer complaints on file.

#11727681March 28, 2026
UNKNOWN OR OTHER, WHEELS
Axle makes clicking sounds when turning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727278March 26, 2026
SERVICE BRAKES
The issue involves a failure of the braking system and related electronic control systems in a 2025 Honda Prologue. Prior to the failure, the vehicle displayed repeated warning messages including “Single Pedal Unavailable” and “Auto Hold Unavailable.” These warnings began appearing within approximately three weeks of taking delivery and became more frequent over time. The primary safety incident occurred while driving on a highway. Multiple warning indicators appeared simultaneously, including battery and maintenance alerts, and the vehicle began to decelerate automatically. When the brake pedal was applied, the brakes were completely unresponsive, creating a life-threatening situation. I was forced to continue driving for approximately one mile before bringing the vehicle to a stop using the parking brake. This incident placed both myself and other road users at significant risk due to the inability to slow or stop the vehicle under normal braking conditions at highway speed. The vehicle was towed to a Honda dealership (Folsom Lake Honda) for inspection and repair. The dealer returned the vehicle stating that the issue had been addressed. However, the same warning messages reappeared, and a second incident involving brake malfunction occurred, confirming that the problem was not resolved. The issue has been inspected by an authorized Honda service center, and the vehicle was diagnosed and repaired once, but the defect recurred after the repair. The vehicle has also been reported to the manufacturer (American Honda Motor Co.) for further action. This is a serious safety concern involving loss of braking capability at highway speeds, and the problem has occurred more than once despite attempted repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726836March 24, 2026
UNKNOWN OR OTHER
On March 18, 2026, while driving a leased Honda Prologue in rush-hour traffic on a major highway in [XXX] , the vehicle suddenly shut down and would not restart for approximately two minutes. The incident occurred without any warning messages, alerts, or notifications and created an extremely dangerous situation. At the time of the incident, traffic had been stop-and-go for approximately three miles. Without warning, the radio turned off, all dashboard lights went dark, and the vehicle lost power and stopped moving. I attempted to restart the car multiple times, but it would not turn on. On approximately the seventh or eighth attempt, the vehicle finally restarted, allowing me to safely pull off the highway. Fortunately, the slow-moving traffic prevented a rear-end collision with vehicles behind me. I began leasing the vehicle this past summer, and at the time of the incident it had fewer than 2,600 miles on the odometer. I took the vehicle to the dealership that same evening. During their inspection, the dealership identified several “Lost Communication” diagnostic trouble codes in the vehicle logs. The most significant code identified was B1B42 – Start/Stop Switch Not Plausible. The service team also noted that the manufacturer’s troubleshooting checklist references codes B1B15 or B1B15 2A; however, those codes were not present. Based on the findings, the dealership replaced the S38 Start/Stop Switch. I resumed driving the vehicle two days ago and have not yet experienced any further issues. However, I remain extremely concerned about the seriousness of this failure. If this same issue were to occur again at higher speeds or in faster-moving traffic, it could result in a severe accident. The complete loss of power without warning represents a significant safety risk and warrants further review. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726830March 24, 2026
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We are experiencing 2 problems. The primary issue is both front axle. CV joints are clicking and making poppy noises when you turn either right or left. secondary issue, the car is having is the. Reverse collision warning problem. It is engaging and breaking the vehicle. When there is nothing behind it, it happens constantly. And we've had to turn the feature off on the vehicle's information head unit settings to stop it from causing harsh breaking. When backing up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726291March 23, 2026
POWER TRAIN
CV axles clicking and now a slight vibration in the steering while driving at highway speeds. Also audible buzzing noticable. This started around 8000 miles , it now has 11000 and getting worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725145March 18, 2026
STEERING, SUSPENSION
Car makes a knocking noise when turning. It was determined this is a bad CV axel which now needs to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724733March 16, 2026
UNKNOWN OR OTHER
I leased a Honda Prologue on June 25, 2025. Approximately two months ago, I began noticing a noise coming from the front axles when turning left or right. I scheduled an appointment with my nearest Honda dealership and reported the issue. A few hours later, I was informed that the matter is currently under investigation and that Honda does not have a solution at this time. I also contacted Honda of America directly and was advised that there is still no resolution for this issue. My primary concern is safety. I am unsure whether this unresolved issue could develop into a more serious problem in the future, especially since this vehicle is regularly used by my wife to transport our son to school. This uncertainty is extremely concerning. I find it unacceptable and disrespectful for Honda to sell or lease a vehicle with a known defect and no available solution. I expect a reliable and safe vehicle, particularly from a brand with Honda’s reputation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724393March 15, 2026
UNKNOWN OR OTHER, STEERING
Axle clicking initially only while making turns left and right - now when it drives straight the axle sometimes clicks as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724358March 14, 2026
SUSPENSION
The axle is making clicking noise when turning every time. This is a known issue with other car model holders
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723998March 12, 2026
STEERING, SUSPENSION, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car started making knocking noise at 3k miles coming from axle. I reported to Dealership. Car sways on highways when steering straight. Car stop s at 10mph when turning corners saying that a pedestrian is infront of vehicle when there is no one. Backup camera glitches. Vehicle very unsafe. Dealership not doing anything. Contacted employees that sold me the vehicle and they are acting non chalant.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11723603March 11, 2026
EXTERIOR LIGHTING:BACK UP LIGHTS
The contact owns a 2025 Honda Prologue. The contact stated that while shifted into reverse(R) at night, the reverse lights provided inadequate lighting. The contact stated the image on the display screen was basically black, and shadows were visible. The brake pedal was tapped to illuminate the rear of the vehicle. The contact had not yet taken the vehicle to a local dealer. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 7,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723518March 11, 2026
ELECTRICAL SYSTEM, VISIBILITY/WIPER
The camera visibility systems on this vehicle become extremely dark and largely unusable at night. This affects multiple cameras, including the rear backup camera, which is the most problematic. In low-light conditions, the display does not provide a usable image of the area around or behind the vehicle. When reversing at night, the rear camera image becomes so dark that pedestrians, obstacles, or other vehicles behind the car cannot be seen. This creates a significant safety hazard because the driver cannot rely on the camera system to safely maneuver or reverse the vehicle. All rear lights and exterior lighting on the vehicle are functioning properly, which suggests the issue is related to the camera system itself, image processing, or the vehicle’s configuration for low-light conditions rather than a lighting failure. Because the rearview camera system is intended to provide rear visibility and prevent back-over incidents, the system failing to provide a usable image at night defeats its intended safety purpose and creates a risk of a back-over crash or collision. The issue has been persistent since the vehicle was delivered and occurs consistently during nighttime operation and other low-light conditions. The rear visibility system appears unable to perform its intended safety function under normal nighttime driving conditions, raising concerns about whether the system is functioning as required under Federal Motor Vehicle Safety Standard No. 111 (Rear Visibility).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723184March 10, 2026
STEERING
When I make a u turn the wheel makes a loud clicking noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722762March 8, 2026
POWER TRAIN, STEERING
Vehicle was taken to dealer for click noise Hurd while turning right around only 4k miles. The dealer confirmed the noise using a mechanics ear they said as of right now no replacement has been authorized. Honda is investigating. January 2026 car started clicking while in curves and any movement in steering. Still no fix. March 2026 still not fix because Honda hasn’t investigated yet and now my system has horrible issues with the auto break and rear collision avoidance system. Hondas “fix” turn it off. Why wouldn’t get a touring model with all those features just to have them tuned off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722575March 6, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Infotainment screens went black as I was shifting from reverse to drive. It took about 15 seconds for the screens to come back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722569March 6, 2026
WHEELS, POWER TRAIN, STEERING
A "clicking" or "knocking" noise when turning, a defect in the axle/CV joints.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722439March 6, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have had multiple occurrences where as I'm backing out of my garage or a parking spot, the vehicle stops suddenly and there is nothing behind me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722435March 6, 2026
POWER TRAIN, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I have had multiple occurrences where as I'm accelerating into a turn at normal /slow speeds the traction control activates and my vehicle almost comes to a stop almost causing an accident with the vehicles behind me. This was on dry pavement and not heavy acceleration so the traction system should not have activated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722433March 6, 2026
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
When reversing in a dark or low light area I can't see behind the vehicle on the backup camera display. It seems like there is no night vision and the reverse lights don't illuminate behind the vehicle enough to see in the display or the rearview mirror. I've almost backed into objects because you cannot see behind the vehcle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722430March 6, 2026
ELECTRICAL SYSTEM
I have had multiple incidents where I'm driving and the instrument cluster goes black and either takes multiple minutes to come back on or I have to turn the vehicle off and back on to get it to work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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