Honda Crosstour Complaints

162 consumer complaints on file.

#11549453October 11, 2023
SERVICE BRAKES
FDW, LDW, TRAC, and ABS lights are on. Honda Service center ran a diagnostic check and recommended replacing VSA Modulator. Issue is common and is due to VSA modulator having small gauge wires. It is a design defect causing many VSA modulators to fail. Repair costs include $1,952 for the modulator plus labor. I ordered a replacement part in June 2023, but it has not yet arrived. I searched online. A YouTube video named "Why is this not a recall by Honda? ABS module Failure 2013 to 2017 and more" explains the issue. The YouTube video is posted by RB the mechanic. The comments under the video are from some people who encountered the same issue. It is an issue in a variety if Honda vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548676October 6, 2023
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
All warning lights came on-LDW/ABS/VSA/FCW at first around 7/25/23 . Called Honda service-told to bring it in for diagnostic check. Then on 7/27/23 power steering went out-had car towed in to dealer-they fixed/replaced EPS Control unit under extended warranty extension 19-036. They diagnosed the electrical systems -said it needed VSA Modulator ($2222.36 prepaid)-and said safe to drive. That was at 54,947 miles on the car-after a couple of weeks, the ‘BRAKE LIGHT’ warning light came on -at first intermittently-then every time-then intermittently again. Called dealership-said -yes-that’s normal, that it happened to other Honda Crosstours an Honda Accords! They said ‘ should be safe to drive’ —???? Would you feel safe to driving this vehicle? Looked online -found article on the VSA Modulator-many Honda Crosstours and Accords had this same problem-saw a picture on why this modulator needed to be replaced-the ‘DESIGN FLAW’ was at the connection where it connected to the circuit board -solder broke, because too much pressure at connection when it plugged in ( vertically plugged in) This should be fixed under extended warranty like the power steering control unt— How or why the ‘brake warning light’ is unexplained, but it’s it a safety issue not knowing? If the brakes fail and someone is injured, minor or fatally, ‘who’s responsible’ -or ‘liable’-the driver or the manufacturer??????? My crosstour still awaiting VSA Modulator after two and a half months!! Issue: 1. Safe to drive 2. Who should pay 3.Who’s responsibility? (Liability)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542338September 3, 2023
SERVICE BRAKES
ABS, brake light on dashboard. Malfunctioning ABS solenoid valve. Brakes locking up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541141August 28, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
ABS modulator failure warning lights: "Brakes", "ABS", "LDW", "FCW", "System Failure", "Traction Control"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529158June 27, 2023
ELECTRICAL SYSTEM
The starter system is intermittent and grinds on occasion which keeps the car from starting. If I were in a situation where the car must start, ie: on a railroad track etc., this would be deadly! I read on line where there are thousands of people having the same issue and Honda knows of this issue and has not addressed it! The starter motor housing is engineered incorrectly and after a short time, the teeth grind and destroy the flywheel. This needs to be recalled and if they do not, it needs to be a forced recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528506June 23, 2023
ELECTRICAL SYSTEM:STARTER ASSEMBLY, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
The contact owns a 2014 Honda Crosstour. The contact stated that on separate occasions after he depressed the brake pedal then push the start/ stop button to start the vehicle, he could hear grinding and spinning on start-up, but the vehicle failed to start. The contact stated that after approximately six attempts, the vehicle may start. The contact stated that the failure may occur randomly. No warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the starter failed and needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was taken back to the independent mechanic where the failure could not be duplicated. The vehicle was not repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 181,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509449February 28, 2023
ELECTRICAL SYSTEM, POWER TRAIN
I have a 2015 Honda Accord Crosstour, that was purchased in June 2022and since November 2022 , every few attempts, the car fails to start and, at times, grinds. This is a known problem under Honda Service Bulletin 16-002. I expect for the problem to be fixed and it has not. The starter was replaced, and it is still doing it. There is a second part to attempt to fix the problem, but Honda will not do it. Unfortunately, Honda has not been forced to address this problem and make customers whole fully. I have been stranded several times with two young children waiting for the car to start. Sometimes it starts, and sometimes it doesn't. As an owner of 3 Hondas, I will never buy another Honda again. I feel duped and defrauded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505057February 1, 2023
STEERING
I was arriving home and when I turned onto my road the steering got impossible to turn. The steering trouble light come on. I stopped the car. We walked home. Next day I went to car and started it. The light was off and steering was back to normal. I live off of a curvey road will this happen again? I am afraid to drive it. Has Honda got a recall out?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500824January 9, 2023
ELECTRICAL SYSTEM:STARTER ASSEMBLY
The contact owns a 2015 Honda Crosstour. The contact stated that after purchasing the vehicle, there was an abnormal sound while starting the vehicle. The vehicle was taken to the dealer where the starter was replaced; however, the failure recurred. The contact stated that recently the vehicle failed to start as needed. The vehicle was towed to the dealer but was not yet repaired or diagnosed. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498562December 22, 2022
ELECTRICAL SYSTEM
Vehicle starter grinds and does not start. happens on several occasions !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484394September 14, 2022
POWER TRAIN, UNKNOWN OR OTHER
Honda is aware of faulty VTC actuators on certain models. There is no active recall to repair the defective part. This issue causes extra wear on the engine, which could then lead to catastrophic failure. That causes great hazard as that failure can occur at any time. Honda is currently charging owners roughly $2000 (in Wake County, NC) to repair this issue. This should be a covered recall for all owners, to avoid engine failure, accidents, and potential deaths on the roads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480351August 20, 2022
ENGINE
Starter intermittently grinds and does not start or nothing happens at all. There is a known problem with this issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474922July 20, 2022
ELECTRICAL SYSTEM:STARTER ASSEMBLY
The contact owns a 2013 Honda Crosstour. The contact stated that while attempting to start the vehicle, the vehicle made grinding noises and hesitated to start. The vehicle was taken to an independent mechanic who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. Upon investigation, the contact related the failure to a faulty starter. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462027April 25, 2022
STEERING
When driving around 30 miles per hour the vehicle would still drive but it was extremely difficult to turn. I noticed the steering warning failure indicator was flashing on the dash, I could barely pull over to left to avoid cars from hitting me from the sides and came to a complete stop. (The car was still running, no steering) . I cycled the key and waited for a couple of minutes, the power steering light was off and the steering worked but only for about 100 meters, this happened about five times before I was able to drive it home. The issue has not reoccurred yet, I'm going to the dealer tomorrow for general maintenance but I was already told that it will be hard to diagnose if the issue is not present. I don't feel safe on this car, specially for long trips or highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460638April 13, 2022
ELECTRICAL SYSTEM:STARTER ASSEMBLY
The contact owns a 2015 Honda Crosstour. The contact stated that while starting the vehicle, he heard a grinding sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the starter needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 74,210.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457093March 17, 2022
ENGINE
Grinding noise of starter when starting engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452161February 15, 2022
STEERING
In August 2021, the Crosstour was traveling at approximately 60mph over a bridge, the steering wheel locked and became nearly impossible to turn. Control of vehicle was lost. Vehicle was brought to a Honda service center and evaluated. A code was generated, and the vehicle was under warranty, and the problem was supposedly fixed. February 2022, Crosstour was traveling at approximately 30mph when the steering began to feel unsteady and tight. The steering wheel locked again. Control of vehicle was lost. Vehicle was brought to the same Honda service center. The workers said no code was generated this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445240December 28, 2021
AIR BAGS
Car was total air bag didn't didn't work!!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11443062December 8, 2021
ELECTRICAL SYSTEM
The contact owns a 2013 Honda Crosstour. The contact stated that after starting the vehicle remotely, there was a grinding sound coming from the vehicle. There were several unknown warning lights illuminated and flashing on and off. The contact stated that the failure was intermittent. The contact researched the failure and noted that the failure was found in similar vehicles. The vehicle had been taken to an independent mechanic and an unknown dealer, who were unable to determine the cause of the failure. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435214October 2, 2021
STRUCTURE:BODY
The car is rusting on the inside door panel. This is being caused because the undercoating from the mafia missed spots under the rear wheel well. This is clearly a mafia defect. No one at Honda is willing to help. They blame it on the seat belt causing it to rust. The car only leaks when driving because the water enters the car when the wheels are moving. Other Crosstour owners are having the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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