Ford Expedition Complaints (2022)

111 consumer complaints on file.

#11552703October 30, 2023
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL:CRUISE CONTROL
The contact owns a 2022 Ford Expedition. The contact stated while driving at various speeds, the infotainment screen went blank without warning. Occasionally the vehicle would inadvertently shut off once the screen went blank. The contact stated that the adaptive driving system feature would independently active, causing the vehicle to jerk out of the driving lane, and the contact would temporarily lose control of the vehicle. In addition, the contact stated that the vehicle would independently surge forward upon depression of the brake pedal without warning; while in reverse(R) or drive(D). The vehicle was taken to the dealer on multiple occasions however, the parts to repair the vehicle were on backorder. The contact filed a complaint with the manufacturer. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550301October 16, 2023
UNKNOWN OR OTHER
My speakers / sound system made a loud sound and minutes later my speakers were explosively loud. I couldn’t get the noise to stop. It was a static / gunfire at the highest volume. I turned my car in and off and couldn’t get it to turn off. It blew my ear drums out. Ultimately had to pull the amplifier fuse to get it to turn off. We have not had it inspected yet. We are taking it to the dealership tomorrow although I have heard of many issues of other owners having the same speaker problem. The only thing that happened before this incident. I thought it sounded like something fell inside my door or dash. I was in park when that happened and had just gotten into my car. Not five minutes later, the speakers blared. Thank god my kids were not in the car this time but I have an infant and he is in my car daily. I couldn’t focus on driving. I almost crashed my car. I had to pull over on a dangerous road just to get away from the sound
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545348September 19, 2023
UNKNOWN OR OTHER
The audio system of my Expedition has twice made max volume level popping sounds in the dash. It sounded as if fireworks were going off in my car. I turned my car off both times. One time it stopped when turning the car off, the other time I turned the car off and opened and closed the doors multiple times as that usually kills the power to the vehicle bit it continued loudly popping. The popping could be heard from outside of the vehicle it was so loud. It did this for about 15 minutes before we finally got it to stop. I have this on video amd would be happy to send it but it will not let me download it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545123September 18, 2023
POWER TRAIN
While the vehicle is in 2 wheel high, it operates as all the hubs are locked or there is a severe transmission issue. On turns which causes safety issues when trying to navigate corners. My wife hit a curb because of the issue. It causes a severe drag and terrible sound. It also has extremely rough shifting. We had a 2019 Navigator with the same drivetrain that had issues that eventually had to have the motor replaced with less than 10,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543285September 7, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
vehicle has been shifting into neutral at speeds for 65 mph or more , it is constantly locking and unlocking itself when turned off. It malfuctiins during auto pilot asst( doesnt read the hands even though they are on the wheel) Today it wouldn't turned on. when I pressed the brake to turn it on, it said that the steering system fails and that the braking system failed and the screen powered down to save battery. when pressed the brake shook and then locked down. even if left on this vehicle turns off after idling for more than 10 minutes. so that makes no sense. It wouldn't even attempt to turn over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542518September 4, 2023
EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS
Bought car new last year. Current 15,000 miles. On Saturday, September 2, I turned the ignition off and then opened the drivers door. Suddenly there was a horrendous loud static noise coming from I assume the radio speakers. It was deafening, and lasted about 3 seconds. I have read about other Ford trucks having this problem, but it is the first time for me. I will take it to my Ford dealer tomorrow morning. Apparently there is a quick program update to correct the issue. If this happened while I was driving, it may have caused an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542228September 2, 2023
POWER TRAIN
Unintended acceleration just after engaging the transmission in forward motion. This has happened four (4) times since new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540428August 23, 2023
EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS
On start-up, vehicle had an ear-piercing noise coming through all speakers. All of the dashboard screens were black, buttons were not responsive, but the vehicle would still move. Even after getting the vehicle to turn off, the sound persisted. I had to manually disconnect the battery to get it to stop. I have video of the incident if helpful. Ford service had no idea how to handle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538458August 14, 2023
ELECTRICAL SYSTEM
Alternator failed suddenly. Caused loss of power to all components while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538400August 14, 2023
ENGINE, POWER TRAIN
Transmission shifted into neutral while driving at highway speed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537721August 10, 2023
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:CONDENSOR/EVAPORATOR
The contact owns a 2022 Ford Expedition. The contact stated that when the vehicle was started in the morning and the air conditioning system was activated, there was a mildew odor inside the vehicle. The contact stated that while driving the odor dissipated. The contact stated that water was accumulating in the passenger’s side wheel well and could cause a short circuit due to the electrical wires and connectors underneath the carpet. The vehicle was taken to a local dealer however, the failure could not be duplicated. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure TSB Number: 20-2170 Water Leaking on Right Front Floor During Or After A/C Use (Visibility). The failure mileage was approximately 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535440July 31, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
While driving with cruise control set at 65mph the vehicle will maintain set speed for a undetermined amount of time at which point the vehicle cruise will jump to a very high setting of 88mph....forcing me to shut the system down...this happens frequently and I can't determine what sets it off. Ford Dealer can't find anything wrong . Also the lane assist will constantly warn of not holding the wheel or lane in fractions forcing me to shake the steering wheel to let the system know I'm holding the wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534544July 26, 2023
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE
The contact owns a 2022 Ford Expedition. The contact stated that while her husband was driving at an undisclosed speed and trying to activate the cruise control, the vehicle inadvertently lost motive power. The driver was able to pull over the side of the road, but the vehicle failed to restart. There was no warning light illuminated. The contact stated that roadside assistance arrived, and it was difficult getting the vehicle onto the tow truck. The vehicle was towed to the dealer, who diagnosed a failure with the fuel pump module and determined that the battery needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 7,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533411July 20, 2023
UNKNOWN OR OTHER
I had my three young children in the car and was driving a brand new 2022 Ford Expedition when I heard a loud sound and my sunroof completely shattered, causing shards of glass to fall on me and my 3 children, as well as almost causing me to get into an accident due to the shock of the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530027July 2, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My Expedition has adaptive cruise control. I was driving on the interstate at around 65 mph with the adaptive cruise set. I was raining, so I set it to max range. It worked fine for the first few minutes of rain. As cars started to slow down, mine sped up and put me in an extremis situation where I had to forcibly apply the brakes. It was following the car in front of mine fine at around 55 mph, but then sped up despite the car getting closer as if there wasn't a car there. Only after I applied the brakes did I start getting an error that adaptive cruise and collision assist were not working due to a sensor being blocked. I've driven in rain many times and have never had this error. As far as I can tell the forward sensor failed due to moisture and instead of the adaptive cruise turning off, it actually caused the vehicle to accelerate since cruise was set to 65 mph. Sensor failed in a 5 minute rain storm. Software design does not fail safe, but rather the opposite.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526360June 10, 2023
UNKNOWN OR OTHER, VISIBILITY:GLASS, SIDE/REAR
The rear glass busted after being inside the carport. Shattered. You could hear the glass sizzling when I found it. I have images of this. My concern is what this would have happened had my kids been in the car and the vehicle in motion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523660May 24, 2023
ELECTRICAL SYSTEM
For the fourth time our brand new Ford Expedition has had a issue with the SYNC radio B&O Sound system. It initially started out where the 15.5 inch screen locked up and no radio, Bluetooth would work and couldn’t even control climate. The dealer got to see this first hand and had no interest in investigating. Now the last three times has been a HORRIFYING pop and extremely loud static and popping like fire works inside the car. Two of the three times luckily my wife wasn’t driving. The most recent time this happened as we were driving down the road and THANKFULLY no car was in the opposite lane as it caused me to jump and swerve because i though we had been hit. This could have ended very badly under the wrong timing and especially with my 4 year old and infant in the car which they also started screaming because it was ear piercing. After a little investigation I have come to see this is no new issue with the Ford Sync B&O sound system. Some people have stated the dealers complimentary changed the amplifiers and seemed to have solved the problem. Sadly the two dealers in my area will not even look into it unless the problem is currently occurring. The bad part is that the next time it does occur could be detrimental to the life of my wife and kids!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522872May 19, 2023
ENGINE
The contact owns a 2022 Ford Expedition. The contact stated while driving at approximately 50 MPH, there was a high pitch noise emanating from underneath the vehicle. Additionally, the vehicle was shaking abnormally. The vehicle was taken to a dealer where it was diagnosed that an unknown software program needed to be updated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513969March 27, 2023
BACK OVER PREVENTION, ELECTRICAL SYSTEM
The contact owns 2022 Chevrolet Expedition. The contact stated that while driving at various speeds and activating the turn signals, the turn signals would temporarily blink excessively fast, which indicated a turn signal failure. The vehicle was taken to an unknown local dealer, who was unable to duplicate the failure. No service was performed. Additionally, the contact stated that while the adaptive cruise control mode was activated, the vehicle accelerated unintendedly and nearly hit a pedestrian. The contact stated that he had not engaged the Resume button at the time of the failure. The contact also stated that while reversing, the rearview camera was inoperable. The cause of the failures were not determined. The vehicle was not diagnosed nor repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510921March 9, 2023
EXTERIOR LIGHTING
Rear cabin lights do not come on when doors are opened. When manually turned on, at times, rear cabin lights will turn on and not be able to be turned off. This created a hazard while driving at night/early morning. We had to cover interior lighting to be able to drive safely. I feel this is a product issue. Dealer said it’s normal working order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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