Ford Expedition Complaints (2022)

111 consumer complaints on file.

#11638586January 26, 2025
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Several incidents in which adaptive cruise control resets itself to 90mph when moving into a higher speed limit area- for example, cruising along at 70mph, pass a speed limit sign allowing 75mph, and suddenly the cruise control resets at 90mph. If you are not very consciously thinking about this you quickly find yourself going 90mph. It never resets at 80 or 85- always 90mph. Going 15 or 20 mph faster than thought or planned certainly grabs your attention and is a safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635707January 13, 2025
STRUCTURE:BODY
I am writing to formally report a significant issue with my vehicle that has resulted in damage to the roof and potential long-term integrity concerns. The liftgate spoiler is contacting the roof in freezing temperatures, which creates a hole in the roof when opening the liftgate. Upon inspection, it appears there is an insufficient margin between the liftgate spoiler and the roof area centerline. This problem is particularly concerning because a hole in the roof allows moisture to penetrate, jeopardizing the structural integrity of the roof and potentially leading to further damage, such as rust or water intrusion into the vehicle. I believe this issue may be the result of a design flaw and would like to request an immediate inspection and resolution. As this defect directly impacts the durability and safety of the vehicle, I urge you to treat this matter as a priority. Please let me know how this issue can be resolved, including any repairs, adjustments, or recalls that may apply. I am happy to provide photographs or additional documentation if needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631881December 20, 2024
ENGINE, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
The contact owns a 2022 Ford Expedition equipped with Hankook, Tire Line: Dynapro, Tire Size: 275/55/R20, DOT Number: (N/A). The contact stated that while the vehicle was parked, the contact became aware that the tire pressure was low. Additionally, the check engine warning light was illuminated. The contact drove to Discount Tire to inflate the tire. The contact stated that there was an abnormal sound coming from the brake pedal. The vehicle was taken to a dealer where it was diagnosed and determined that the battery needed to be replaced, and the brake pedal needed to be cleaned. The battery was replaced, and the brake pedal was cleaned. The vehicle was driven back to the dealer where it was diagnosed, and the failure was linked to the brake pads and rotors. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 8,065.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625709November 16, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
My vehicle doesn’t alert me of incoming vehicles and the reverse camera stays on. When I turn on my vehicle the dash stays on with ford sign so when I put on reverse my back up camera doesn’t turn on at all. I have to use all my mirrors to back out of parking. This feature hasn’t been working properly for a year. They keep telling me ford is working to fix this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616891September 27, 2024
WHEELS, TIRES, SUSPENSION
The contact owns a 2022 Ford Expedition. The contact stated while driving 40-80 MPH, there was an abnormal vibration in the vehicle. There was an abnormal humming sound coming from the vehicle. The vehicle was taken to the local dealer, where it was diagnosed and determined that the wheels, drive shaft, and u-joint needed to be replaced. The vehicle was repaired, but the failure persisted. The vehicle was taken to another local dealer, Bob Moore Ford (8948 S I-35 Service Rd., Oklahoma City, OK 73149); where it was diagnosed and determined that the tires and the rims needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case and referred the contact to the NHTSA Hotline. The failure mileage was approximately 400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612273September 3, 2024
VEHICLE SPEED CONTROL
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611844August 30, 2024
ENGINE
The contact owns a 2022 Ford Expedition Max. The contact stated that while stopped with the brake pedal depressed in a parking lot, the vehicle accelerated inadvertently without warning. The vehicle crashed into the driver's side center of another vehicle totaling it. The approximate four occupants of the vehicle crashed into sustained unknown injuries and were transported to the hospital. A police report was filed. The contact did not sustain any injuries. The vehicle was towed to a collision center where it was repaired. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 41,000.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11607119August 7, 2024
SEATS
3rd row seat has metal frame coming through cushion. Had seat cushion replaced once. Ford technician said was design flaw in vehicle and issue will continue to happen. Just had vehicle in again for same issue but Ford will not replace cushion this time because they confirmed other like vehicles are having same issue and deeming is a normal condition. This is a huge safety issue for my children. This is not a normal condition to have a cushion fall through and the metal seat frame is exposed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605923August 1, 2024
ELECTRICAL SYSTEM
While driving the vehicle, the stereo system suddenly without warning started an unbearable loud and deafening noise. I was driving on a busy highway and was able to the the next exit. I had 2 other occupants in the vehicle. We had to exit the vehicle because the noise level from the speaker was painful and caused disorientation. I turned the vehicle off but the noise continued for at least 10 minutes then stopped. Myself and the 2 other occupants still have ear pain 24 hours later.
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#11603220July 18, 2024
STRUCTURE
The contact owns a 2022 Ford Expedition. The contact stated that while starting the vehicle, there was a moldy odor coming from the vents. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 30,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602416July 15, 2024
POWER TRAIN
The contact owns a 2022 Ford Expedition. The contact stated that on several occasions after his wife had reversed and then shifted to drive, the vehicle made a clunking sound and failed to accelerate as intended for several seconds. On another occasion, while stopped at a stop sign, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended for several seconds. The vehicle was taken to a dealer where it was diagnosed that the transmission software needed to be updated. The vehicle was repaired; however, on several occasions, while driving at undisclosed speeds, the contact experienced a failure with an abnormal clunking sound coming from the front of the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600898July 10, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2022 Ford Expedition. The contact stated while driving approximately 40 MPH, the instrument panel went black. The horn failed to be as loud as designed. The contact also stated that while driving approximately 45 MPH and making a left turn, the turn signal failed to activate. The contact stated that the instrument panel was black during the failure. The contact stated that before the failure, the Bluetooth Sync system had failed, and the contact believed that was when the failures started. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The instrument panel and the touch control panel screen were replaced. The contact stated that after the repairs were completed, the back over prevention alarm was not as loud as before. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579525March 26, 2024
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
We started to notice some body issues -rear side fenders popping out, the front grill popping out,, the inside screen would go blank, fuel tank lid pops open. As if this was not enough - we then encountered more issues - sunroof was falling on our heads, the step up railing is falling apart....WAIT- there's more - paint coming off the hood...And to top it all off - there is a cracking noise thru the inside. We cannot control the noise. We lose all function and use of controls (radio, climate, etc.).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576395March 9, 2024
UNKNOWN OR OTHER, EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS
Upon starting vehicle, loud pop sound and then excruciatingly painful white noise throughout the sound system. No controls will work to turn audio down. Upon shutting vehicle off, painful white noise continued for another 10sec or more. Waited a few minutes tried again, same thing happened with sound. Unable to drive vehicle with sound this loud. Tried 5x to shut off vehicle and restart, white noise continued. Hours later, ears are still ringing the noise was so loud. No controls on the touch screen would work and even shutting off car, disconnecting all phones excruciating white noise continues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570021February 5, 2024
STRUCTURE:BODY
In December of 2023 (not even one full year after purchasing my brand new Ford Expedition) I used the FOB to remotely open the trunk on my 2022 Ford Expedition. Upon doing so, I heard popping and cracking sounds. I didn't see any damage, so I didn't think anything of it until I drove on the interstate and immediately heard a violent slapping noise coming from the back of my vehicle. I took the truck to the dealership (where I purchased my vehicle). They inspected the vehicle and said that the spoiler is misaligned and loose - causing the sound and also resulting in a dent on the roof of the vehicle. The dealership said that Ford would not cover the repair under their FULL BUMPER TO BUMPER WARRANTY. Three other people with new Ford Expeditions at my dealership have experienced this exact issue. (Also a simple Google search of "Ford spoiler issue" will demonstrate that many others have experienced this issue.) I am extremely nervous to drive my vehicle anywhere as it sounds and feels like the spoiler is going to fly off of the vehicle especially when I drive on the interstate. This is a HUGE safety issue. The spoiler is loose and could fly off on the highway and cause an accident or hit another vehicle. NHTSA is aware of this issue and submitted an SSM to Ford [XXX] ), but Ford will not recall or cover repairs to their vehicles that have a defect and pose a safety risk. This needs to be immediately rectified before someone is seriously hurt. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567916January 25, 2024
UNKNOWN OR OTHER
On [XXX] the front section of the panoramic moonroof shattered after opening the drivers side passenger door and drivers door, the children were climbing into the backseat and I proceeded to open the drivers door after opening their door and the glass shattered. Thankfully nobody was injured. The car was towed to the Ford dealership and they after inspection found no reason for the malfunction. I have asked them today to reach out to Ford Customer Assistance as the estimated repair is $4,000. It was not reported to police or insurance at this time. There were no warning signs, nothing has fallen on the roof to my knowledge and the vehicle has 19,600 miles. The car is stored in a driveway safe of any falling debris or ice and we live in Michigan. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566963January 22, 2024
STRUCTURE:BODY
The contact owns a 2022 Ford Expedition. The contact stated that the vehicle had collected snow and while opening the trunk, the spoiler fractured. The vehicle was taken to an Auto Body shop, where it was determined that the spoiler needed to be replaced. The vehicle was not repaired. An unknown dealer was contacted, and a voicemail message was left. The manufacturer was not notified of the failure. The failure mileage was approximately 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562381December 28, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Since purchasing this vehicle in January of 2023, it has been to the dealer three times to repair a failed blind spot monitoring system and rear cross traffic alert system due to corroded pins in the connectors of the sensors. According to the dealer, this is due to the connector utilizing only four of eight pins which leaves four pins unused and open to corrosion. On the third trip in, the dealer applied, "super glue" to try and prevent any future corrosion. While there was not a specific accident related to this, I do believe this has the potential to cause issues in the future if not properly addressed by Ford. See attached pdf from dealer for additional supporting information.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560912December 19, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
DOCUMENTATION OF UNWARRANTED / UNCONTROLLED VEHICLE ACCELERATION: DRIVER STATED THAT WHILE VEHICLE WAS STOPPED IN TRAFFIC, VEHICLE ACCELERATED WITHOUT USE OF ACCELERATOR PEDAL. VEHICLE LURCHED FORWARD INTO VEHICLE AHEAD, AND INTO 2ND VEHICLE AHEAD IN TRAFFIC. ENGINE CONTINUED TO RACE AT HIGH SPEED WITH TRANSMISSION IN DRIVE, SPINNING REAR TIRES UNCONTROLLED WITH BOTH FEET DEPRESSING BRAKE PEDAL. VEHICLE HAD TO BE PUT IN NEUTRAL TO SHUT OFF ENGINE. APPROXIMATELY 15 - 20 MINUTES PRIOR TO INCIDENT, VEHICLES CRUISE CONTROL DISENGAGED WITHOUT REASON WHILE DRIVING @ 60 MPH ON PARKWAY. SYSTEM RE ENGAGED WITHOUT FURTHER ISSUE ON PARKWAY. THERE WAS NO DISPLAYED WARNING LIGHTS OR MESSAGES PRIOR TO INCIDENT INCIDENT REPORT FILED WITH FORD CORPORATE MOTOR CO. CASE # .
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11560303December 15, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Ford Expedition. The contact stated that while her husband was having a light bulb replaced, the dealer became aware that the electrical wiring was damaged due to rodents chewing on the wiring insulation. The vehicle was repaired but the failure persisted. There was no warning light illuminated. The manufacturer was notified of the failure. The failure mileage was 22,489.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Expedition