Chevrolet Traverse Complaints (2024)

132 consumer complaints on file.

#11644753February 25, 2025
SEATS
Since June of 2024 my 3rd row seats will not let down. Problem when you pull tether strap it will not release the seat to allow it to fold down. I am not able to use my third row at all. I informed Maxie Price Chevorlet about the issue. I called GM and they have no clue about a recall. I bought a brand new vehicle and can not use it for the reason I bought it for!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644550February 24, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When turning using signal upon straightening back out the lane change signal activates for the opposite direction I actually turned. Seems to happen on sharper turns than wide turns. I believe this is a safety issue and it looks to others that I may be switching lanes or turning again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634908January 8, 2025
Other/I am not sure
The car seat is a spinning seat, the seat is no longer locking into forward position leaving the seat to free spin which could cause death if I were to get in an accident. Nuna states I need to buy a new frame
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632380December 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2024 Chevrolet Traverse. The contact noticed liquid underneath the vehicle where the radiator system was located. The vehicle was taken to the dealer who diagnosed that the radiator and coolant system had failed. The radiator and coolant were replaced. After having the repair completed, the contact had the vehicle inspected for the DMV admission test and the vehicle was reported as failed. The vehicle was returned to the dealer who could not find the cause of the failed test. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630274December 12, 2024
VISIBILITY/WIPER
Following an overnight snow storm, I completely cleared the vehicle of snow and ice including the windshield and hood while running the vehicle to get it to operating temperature. During my morning commute, snow, slush, and water began accumulating on the windshield and froze to the outer four to six inches on both sides. The wiper edges were clear from the night before, as I had raised them off the windshield. They were able to maintain a clear view in the middle of the windshield. I ran the defroster at full temperature, the "HI" setting, with the fan speed at 6 out of 8. The external temperature was 14 degrees Fahrenheit. Driving speeds varied from 30mph on county roads and 65mph on the interstate. The front defroster vent does not run the full width of the vehicle, so there is no way to apply warm/hot air to the outer edges to keep it from refreezing and maintain full visibility. This creates unsafe driving conditions by narrowing the forward view.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629845December 10, 2024
SERVICE BRAKES, HYDRAULIC, FORWARD COLLISION AVOIDANCE, ENGINE
The contact owns a 2024 Chevrolet Traverse. The contact stated while driving 45 MPH and depressing the brake pedal, the message "Brake Assist Failure" was displayed. The contact was able to pull over to the side of the road. The contact stated upon turning off and restarting the vehicle, the message was no longer displayed, and the vehicle operated as needed. The contact stated while driving 25-30 MPH at the airport, the failure recurred. The contact stated that upon turning off and restarting the vehicle several times, the failure persisted. The messages "Brake Assist Failure" and "Forward Collision Not Available" were displayed, and the check engine warning light was illuminated. The contact was able to drive 5 MPH and pulled over to a safe location. The vehicle was towed to the residence. The vehicle was then towed to the dealer, where it was diagnosed that the brake master cylinder had failed and needed to be replaced. The dealer was awaiting the parts to repair the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 1,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629719December 9, 2024
SEATS
The left (driver) side third row seat in 2024 Chevy Traverse is unsafe for a passenger to use due to a defect in the head restraint. The vehicle’s third-row seatbacks can be folded down to increase the cargo area. The head restraints are supposed to automatically fold out of the way as each seat is folded down so as not to interfere with the second-row seats. Also, per the owner’s manual, “the head restraint can be folded down to allow for better visibility when the rear seat is unoccupied.” Upon returning the seatbacks to the upright position for passenger use, it is required to manually return the lowered head restraints to the upright position. Per the owner’s manual, “when an occupant is in the seat, always return the head restraint to the upright position. Pull the head restraint up and push it rearward until it locks into place. Push and pull in the head restraint to make sure that it is locked.” Upon lowering and raising the third-row seats of my All New 2024 Chevy Traverse, shortly after taking delivery on 15 August 2024, I discovered that upon raising the seatbacks to the upright position the head restraint of the left-hand seat will NOT reset and lock to the upright traveling position, thus making it unsafe for passenger use. Also, upon lowering the right-hand seat, the head restraint of the right-hand seat does not fold down, as required, to avoid interference with the right-hand second row seat or to allow for better visibility when the rear seat is unoccupied. Upon taking the vehicle to the selling dealer’s service department on 4 SEP 2024 to report the defect, they initially claimed surprise at the defects. Upon further online research, I learned that Chevy was aware of the head restraint issues with the “All New 2024 Traverse” as early as June 7, 2024, as evidenced by their Bulletin number PIT6184A, which the dealer acknowledged as having been received, even though they continue to sell the All New 2024 Traverse with these safety defects.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629710December 9, 2024
SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
The contact owns a 2024 Chevrolet Traverse. The contact stated that after lifting the third-row driver’s side seat from the down position, the head restraint remained in the folded position and could not be adjusted. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 240.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629162December 6, 2024
POWER TRAIN, ENGINE
The contact owns a 2024 Chevrolet Traverse. The contact stated while driving at various speeds, the check engine warning light illuminated on the instrument panel. The vehicle was taken to several dealers and the contact was informed that the issue was related to the OnStar feature. The contact called OnStar but was informed that the App was not responsible for the check engine warning light being illuminated. The vehicle was taken back to the dealer and a reset was performed of the check engine warning light. The contact stated that while driving at various speeds, the transmission unexpectedly downshifted without warning. In addition, the contact stated that upon turning off the vehicle, an abnormal, banging sound was coming from the engine. The vehicle was taken back to the dealer however, the cause of the failure was not yet determined; however, the contact was informed that the front drive axle was leaking. The front drive axle was replaced; however, the failures persisted. The manufacturer was notified of the failure but offered no assistance and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629026December 5, 2024
POWER TRAIN
With only 1017 miles on vehicle, the transmission leaked all of the fluid out. Incident happened on a side street, thankfully not on the freeway as this would have been even more of a safety concern. Vehicle was sent to local dealership for inspection. NO warning lamps or messages appeared before, during or after the transmission fluid leaked out of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628596December 3, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT
The contact owns a 2024 Chevrolet Traverse. The contact stated that there was fluid leaking from the vehicle onto the driveway. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the transmission was leaking transmission fluid. The vehicle was not repaired. The manufacturer was contacted and opened a case, but no additional assistance was provided. The failure mileage was approximately 2,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628443December 2, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I am writing to report a serious safety concern with my newly purchased. I believe this issue, if unaddressed, could lead to accidents. Specifically, when I am stopped at a stop sign with another vehicle behind me and the light changes to green, I begin to drive forward. However, as the vehicle behind me starts moving toward me, my car suddenly and violently applies the brakes. The force is so strong that it feels as if I've been rear-ended. This abrupt braking creates a dangerous situation as it increases the likelihood of me being rear-ended by the car behind me. It is important to note that I am in "Drive" mode and moving forward, not in reverse, so I would not expect the car to brake under these circumstances. This issue is not isolated, and I have experienced similar sudden braking on several occasions, but this scenario is the most concerning due to the potential for accidents. I took the car to the dealership, assuming it might be a programming error. However, the dealership informed me that this is a known issue with this model, but no recall has been issued to address it. I strongly urge the NTSB to investigate this matter further, as I believe it poses a significant safety risk to drivers and passengers. Thank you for your attention to this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626691November 21, 2024
FORWARD COLLISION AVOIDANCE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2024 Chevrolet Traverse. The contact stated while driving approximately 15 MPH, the brake pedal was depressed, and the vehicle jolted forward with two unknown warning lights illuminated. The contact stated that the Forward Collision Avoidance and 4WD Unavailable messages were displayed. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the "Rear Driver Side Sensor" needed to be replaced. The contact stated that two different parts for the rear sensor were replaced; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 2,631.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623468November 4, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
Bought this car on Monday by Wednesday the check engine light went on and had gone off the following day. The next week Friday the check engine light went on and the acceleration was not changing out of gear. Staying at one speed on the highway. Finally got the car in and the car has transmission problems. The car is brand new!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623232November 2, 2024
SEATS
The third row headrests will not fold down. This is not allowing the third row seats to be folded down. Straps are pulled, but headrests do not go down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621019October 21, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
on multiple occasions now this vehicle has applied automatic braking for no apparant reason. the vehicle has applied an extreme braking scenario. And applied the full brakes causing the vehicle to skid and extremely jar the interior passengers. this automatic braking was almost like driving the vehicle into a wall as it was immediately stopped. in the latest instance the vehicle behind me was barely able to avoid running into the rear of my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620041October 16, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
This vehicle was advertised as having the Super Cruise feature along with "following distance indicator", "forward collision alert", "lane keep assist with lane departure warning" and "intellibeam" (auto headlamp dimming feature). We purchased the vehicle expecting all of these to function. When we took delivery and went on our drive with the salesman so he could explain all the features, we found that the Adaptive Cruise Control and the Super Cruise would not work at all. We thought maybe we were trying to engage it incorrectly, so the salesman advised he would check into it the next day (we took delivery after regular service hours) and get back to us. We took the vehicle home. Upon driving the next several days, the Forward Collision Alert malfunction indicator light came on in the driver information center. We had made an appointment and took the vehicle to the dealer. We were advised that bulletin #PIT6167A was issued by GM on 6/20/2024 stating "Super Cruise Unavailable" and it was a known problem and at the time there was no fix. We were advised by the Dealer that the issue was a software engineering issue that GM does not have a solution for repair. GM allowed this vehicle to be sold knowing that the Automatic Driver Assist (ADAS) safety systems on this vehicle would not function at all. We knew the Adaptive Cruise Control and the Super Cruise systems would not work, but we found out on the road in the dark that the "Intellibeam" system was not working when oncoming traffic started flashing their bright lights. This was a safety concern. This was very irresponsible of GM to sell these vehicles with ADAS issues. How did this vehicle pass the quality control process at the factory? Research shows there are other models affected. Today I learned that there is a newer version of the GM service bulletin (new number is PIT6167C) that states there is still no repair process for the Super Cruise (and other affected ADAS systems) available yet. GM refused to buyback.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618195October 4, 2024
ENGINE
I was driving in the rain and drove through a puddle something I have done many times with previous vehicles. All of a sudden the car stopped accelerating. I would press the gas,the engine would rev, but the car would barely move if at all. I barely made it to a safe location.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618149October 4, 2024
POWER TRAIN
I was stopped at a red light in rush hour traffic in the middle of three lanes. When the traffic light turned green, I pressed the accelerator and the engine revved, but the the vehicle did not accelerate in a normal manner. The CEL came on in the DIC along with a message "Reduced Acceleration. Drive with Care." I was able to slowly change lanes and turn into a parking lot while cars maneuvered around me to avoid a collision. I was unable to exceed 10mph while surrounding traffic was moving approximately 50mph presenting a safety hazard. Per an Onstar On-Demand Diagnostic scan, the PCM indicates a P0746 code. The vehicle was towed to a nearby dealer. The dealer indicated the transmission will be repaired under warranty. There were no warnings (slipping gears, rough shifts) prior to the incident. The vehicle has less than 3200 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617640October 2, 2024
SERVICE BRAKES
With less than 9,000 miles driven on the vehicle, the entire brake system failed as I was driving. I have since learned that there was a faulty master brake cylinder installed when the vehicle was built. No brake fluid was getting to any of the brakes. When the incident occurred, I was able to pump the brake pedal all the way to the floor in order to get the vehicle to stop. I felt the power brakes go out, the service light started flashing on the dash, and several warnings popped up. These warnings included: "Brake System Failure", "Speed Restricted", and "Hard Braking Required". Even with hard braking it was difficult to get the vehicle to stop. I was very lucky that I was not travelling at a high rate of speed and was on a low-traffic road when the incident occurred. Had it been 2 minutes later I would've been on a major interstate and could've put my own and others' lives at risk. The vehicle has been diagnosed by the dealership I purchased it from and will be in their position for the next month while waiting on a new part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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