BMW X3 Complaints

271 consumer complaints on file.

#11423320July 3, 2021
TIRES
Car only 9 months old, tread on both front tires bald, hydroplaning on wet roads. Almost was in an accident, I travel for work and got a BMW for reliability, I’m really second guessing my choice of cars right now.Bridgestone said tread is from out of alignment. BMW checked alignment and front is spot on. 13,000 miles on tires. Horrible driving experience in such a short time. Very disappointed that BMW would put such terrible tires on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420948June 14, 2021
UNKNOWN OR OTHER
I was driving on I-10 W in Phoenix Arizona with my husband on Thursday June 10th, 2021 when we heard a loud glass shattering sound. I immediately looked for a place to park or exit. I thought maybe someone was shooting at our vehicle in the freeway. I tried changing lane as quickly as possible to exit into Baseline Rd and parked at a parking lot. I was so scared looking at the mirror to see if anyone was following us. We walked around the SUV checking the windows, windshield but no broken glass or holes on any of them. I thought of the moonroof/sunroof so I hopped on the BMW to check the moonroof/sunroof. The sunroof shattered into million pieces. I didn't see a warning on the dashboard. We didn't go under any bridge between Elliott and Baseline. There were no big trucks around us either. It shattered without warning. This happened between 11:00am - 11:30am, light traffic. My BMW X3 2021 is brand new, only 20 days old and approximately 400 or so miles. I believe it's a safety issue with the glass or moonroof/sunroof structural defect. Definitely a highway safety hazard when it shattered out of the blue at 65 miles an hour. Luckily we didn't have the sunroof open. It's extremely hot this time of the year in Phoenix. I decided to drive it immediately to The BMW dealership. The service department checked it out and the Service Advisor told me to call my insurance. I contacted the BMW Warranty Department and the Manager told me it is not covered under warranty. She was making the assumption that a rock hit the sunroof. I contacted BMW Customer Service and reported it. The BMW Customer Service Executive called me back today and pretty much said the same thing as the Warranty Manager. BMW and NHTSA should investigate the occurrences of Sunroof shattering without any apparent reason for the safety of drivers and passengers plus all the other drivers on the road who may get impacted by such an occurrence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417659May 18, 2021
UNKNOWN OR OTHER
Exploding rear passenger window glass sent fine glass particles and glass chips everywhere. Was driving from 5300 ft elevation to 10800 ft elevation so it appears to be caused by faulty glass and air pressure change causing an outward push of air pressure. Nothing hit the window. This was my first time driving the car. Any rear passengers would have been hospitalized due to glass in the eyes. BMW is denying the issue is with their product.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415588May 7, 2021
VEHICLE SPEED CONTROL
ON APRIL 12, 2021 I WAS DRIVING MY 2021 BMW X3 AND AS I WAS PULLING UP INTO A PARKING STALL, MY VEHICLE ACCELERATED ON ITS OWN CAUSING MY VEHICLE TO COLLIDE WITH A BRICK WALL.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11415569May 7, 2021
STEERING, SUSPENSION
THE CAR IS NOT STABLE ON HIGHWAYS, DRIFTS LEFT OR RIGHT, EVEN AFTER WHEEL ALIGNMENT DONE BY A BMW DEALER. CONSTANT CORRECTIONS NEEDED EVERY 5-10 SEC TO STAY IN LANE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414757May 1, 2021
VEHICLE SPEED CONTROL
3 TIMES TODAY SHORTLY AFTER ENGAGING CRUISE CONTROL AND SETTING IT TO 75MPH, THE VEHICLE ACCELERATED QUICKLY TO OVER 90MPH AND HAD TO BE MANUALLY DISENGAGED. WHEN THIS HAPPENED, I DID NOT HAVE MY FOOT ON THE GAS AND DIDN'T PRESS ANY OF THE CRUISE CONTROL BUTTONS EXCEPT TO DISENGAGE IT WHEN IT DANGEROUSLY ACCELERATED ON ITS OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398131February 26, 2021
STEERING
MY BRAND NEW BMW X3 3.0 IS NOT ABLE TO TRACK STRAIGHT, THE CAR NEEDS CONSTANT CORRECTIONS TO STAY ON STRAIGHT COURSE. MULTIPLE VISITS TO BMW DEALERSHIPS DID NOT HELP, THE DEALERS REFUSE TO RECOGNIZE THE ISSUE. THIS IS SAFETY ISSUE SINCE THE CAR TENDS TO GO OFF ROAD AND MAY LEAD TO AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390549January 28, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
OUR CAR HAS JUST SHUTDOWN ALTOGETHER WAITING AT A TRAFFIC LIGHT. ALSO, THE MAIN CONSOLE ABOVE THE STEERING WHEEL HAS GONE COMPLETELY BLACK SEVERAL TIMES WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383939December 17, 2020
EXTERIOR LIGHTING
BRIGHTNESS ADJUSTMENT FOR CONTROL DISPLAY SCREEN (BACKUP CAMERA, NAVIGATION,MESSAGES ETC) HAS BEEN ELIMINATED FROM MENU. DRIVER HAS NO WAY TO ADJUST DAYTIME BRIGHTNESS ANYMORE. BMW REPLACED IT WITH A INTERIOR BRIGHTNESS SENSOR IN THE UPPER LEFT CORNER OF THE INSTRUMENT CLUSTER ABOVE THE GAS GAUGE. THE DANGER INCURS BECAUSE THE SCREEN KEEPS CHANGING BRIGHTNESS IN THE DAYTIME BASED UPON LIGHT ENTERING THE AUTO AND HITTING THE LIGHT SENSOR. THIS HAPPENS COMING OUT OF A GARAGE, TREE LINED STREET, CLOUDY DAY ETC. THE DANGER IS THAT YOU CANNOT OBSERVE THINGS CLEARLY USING THE BACK-UP CAMERA, AND USING NAVIGATION DURING THE DAYTIME YOU CANNOT MAKE OUT DIRECTIONS, ROADS, HIGHWAYS ETC BECAUSE THE SCREEN TURNS A DULL WHITE OR ALMOST GRAY AT TIMES. THIS FORCES YOU TO STAR AT THE SCREEN OR GET CLOSER OR ASK YOUR PASSENGER TO READ THE SCREEN. THE BRIGHT WHITE LETTERS AND NUMBERS GOES DULL AND UNREADABLE. DEALERS AND SERVICE MANAGERS HAVE ACKNOWLEDGED THAT THIS IS AN ISSUE BUT NO SOLUTION. FORUMS IN EUROPE ALSO ACKNOWLEDGE THIS PROBLEM THAT BMW IS AWARE OF WITH NO INTENT ON CORRECTING. IT WAS ALSO A PROBLEM ON MY 2019 BMW 530 BUT I HAD THE CAR CODED TO PUT THE DAYTIME ADJUSTMENT BACK ON THE MENU FOR DRIVER ADJUSTMENT. COMPLAINTS ON THE INTERNET ALSO FOR 2020 BMW X5 AND NO ONE HAS A RESOLUTION. I GLUED A SMALL LED TO MY DASH THAT WILL FOOL THE SENSOR AND BRIGHTEN MY SCREEN BUT IT IS NOT PRACTICAL TO LEAVE THIS LIGHT ON AT ALL TIMES. BMW NORTH AMERICA ACKNOWLEDGES MY ISSUE ALSO WITH NO SOLUTION. DEALERS HAVE VERIFIED THIS WITH OTHER NEW CARS ON THEIR LOTS BUT ALSO WITH NO SOLUTION. SOMETIMES THEY BLAME TINT TO APPEASE YOU BUT NONE OF MY CARS OR OWNER COMPLAINTS HAD ANY TINT ON THEIR WINDOWS OR POLARIZED GLASSES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383792December 16, 2020
VEHICLE SPEED CONTROL
MY CAR'S SPEEDOMETER ONLY DISPLAYS SPEED IN 10 MILES INCREMENTS, WHICH MAKES IT NEARLY IMPOSSIBLE TO KNOW EXACT CURRENT SPEED OF THE CAR. FOR EXAMPLE WHEN SPEED IS BETWEEN 50 AND 60 I CAN ONLY GUESS WHAT MY ACTUAL SPEED IS, 52 OR 58. BMW FOR SOME STRANGE REASON SELLS AN OPTIONAL PACKAGE WHICH ENABLES ACCURATE DIGITAL SPEEDOMETER, AND I THINK ACCURATE SPEEDOMETER MUST BE STANDARD. THIS IS A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366599October 27, 2020
SERVICE BRAKES
PARKING DISTANCE CONTROL IS FAULTY AND SOMETIMES LOCKS UP THE BRAKES IN A JARRING MANNER WHEN BACKING UP EVEN WHEN THERE IS NOTHING BEHIND THE CAR, CLOSE TO THE CAR OR IN THE ADJACENT PARKING SPACES. BMW EVEN SAYS TO TURN OFF PDC WHEN USING PARKING ASSISTANT PLUS. MANUAL SAYS CAR CAN STILL HIT CURB USING PDC. 3 TIMES ALREADY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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