2021 Audi e-tron MMI System Failure Complaint

What Owners Are Reporting

An owner of a 2021 Audi e-tron has filed a 2021 Audi e-tron complaint regarding a persistent issue with the vehicle's MMI (Multi Media Interface) system. This critical system, which controls various vehicle functions and displays, reportedly fails consistently while driving. When the MMI system malfunctions, all screens go blank, leaving the driver without vital information such as vehicle speed and access to HVAC controls.

The owner describes the immediate impact as "I am basically driving blind." To temporarily resolve the issue, the driver must pull over, turn off the ignition, open and close the driver's door, and then restart the vehicle with their foot on the brake. This problem has occurred multiple times over the last 12-18 months, sometimes shortly after starting the car, and other times while driving at highway speeds.

Safety Implications

The reported MMI system failure presents a serious safety risk. Losing the ability to see the vehicle's speed and control essential functions like heating, ventilation, and air conditioning (HVAC) while in motion can severely impair a driver's ability to operate the vehicle safely. The owner explicitly states that the MMI shutting off and putting everyone's lives at risk has been ongoing, highlighting the potential for accidents due to this sudden loss of critical information and control.

Manufacturer's Response

The owner indicates that Audi has been informed about this issue multiple times but has reportedly denied its existence. This response echoes past experiences where, according to the owner, Audi only acknowledged and addressed problems, such as a brake issue on a previous Q7 model, after a recall was forced upon the company. This 2021 Audi e-tron complaint suggests a pattern of manufacturer denial until external pressure is applied.

What to Do If You Experience This

If you own a 2021 Audi e-tron and experience similar MMI system failures, it is crucial to document the incidents thoroughly. Note the date, time, driving conditions, and any specific messages or symptoms observed. If you encounter the "screens will go blank" or "no HVAC controls" issues, consider filing your own complaint with the National Highway Traffic Safety Administration (NHTSA).

Reporting these incidents helps NHTSA identify potential safety trends and can contribute to investigations that may lead to manufacturer action or recalls. Even if your dealer denies the problem, your official complaint provides valuable data for vehicle safety authorities.

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Source: NHTSA ID 11625675