2021-2022 Nissan Rogue Infotainment System Reboots

Nissan Technical Service Bulletin (TSB) NTB21-119B, issued on September 16, 2022, highlights a specific concern affecting the infotainment system in certain 2021-2022 Nissan Rogue and 2022 Nissan Frontier vehicles. Owners may experience the infotainment system rebooting every 4-5 minutes, which can be a significant distraction and inconvenience during driving. This bulletin, classified as AN21-024B, specifically applies to vehicles that were, or are, part of a rental fleet.

Symptoms

The primary symptom described in the bulletin is the infotainment system consistently restarting itself. Owners will notice the dashboard display going blank and then cycling back on, repeating this process every few minutes. The verbatim owner-facing string for this issue is "INFOTAINMENT SYSTEM REBOOTS EVERY 4-5 MINUTES."

What This Bulletin Covers

This TSB, NTB21-119B, serves as an update to previous versions, NTB21-119 (published December 20, 2021) and NTB21-119A (published May 19, 2022). Importantly, NTB21-119B itself has been superseded. This means that the information within it is no longer the most current guidance for technicians or owners. Instead, the issue of the Nissan Rogue infotainment reboots is now addressed by several voluntary safety recall campaigns.

Important Note for Owners

It is crucial for owners to understand that this bulletin, and the subsequent recall campaigns, specifically apply to vehicles that were originally part of a rental fleet. If your 2021-2022 Nissan Rogue or 2022 Nissan Frontier was not a rental vehicle, this particular bulletin and its superseding recalls may not apply to your vehicle. Always verify your vehicle's eligibility for any campaign.

Superseding Recall Campaigns

The issue of the infotainment system rebooting every 4-5 minutes is now covered by the following voluntary safety recall campaigns:

• NTB22-060 / Campaign # PC901: This recall addresses the "INFOTAINMENT SYSTEM REBOOTS EVERY 4-5 MINUTES" condition.
• NTB22-061 / Campaign # PC902: Another recall campaign specifically for the "INFOTAINMENT SYSTEM REBOOTS EVERY 4-5 MINUTES" issue.
• NTB22-062 / Campaign # R22A5: This campaign also covers the "INFOTAINMENT SYSTEM REBOOTS EVERY 4-5 MINUTES" problem.

These recall campaigns indicate that Nissan has identified a safety concern related to the infotainment system's behavior and is providing a remedy. The specific models affected by these campaigns include the 2022 Frontier (D41) and 2021-2022 Rogue (T33), with specific grades being Frontier PRO-X and PRO-4X, and Rogue SV.

What Owners Should Do

If you own a 2021-2022 Nissan Rogue or 2022 Nissan Frontier and are experiencing the infotainment system rebooting frequently, especially if your vehicle was previously part of a rental fleet, you should take action. Nissan advises checking Service COMM or Dealer Business Systems (DBS) National Service History to confirm campaign eligibility for your specific vehicle. Contacting your authorized Nissan dealer is the best way to determine if your vehicle is covered by one of the superseding recall campaigns (PC901, PC902, or R22A5) and to schedule the necessary repair. The dealer will be able to perform the required service free of charge under the terms of the voluntary safety recall.

Source: NHTSA ID: 10222719