2021 Mercedes-Benz AMG GT Steering Column Jammed TSB

Owners of the 2021 Mercedes-Benz AMG GT may encounter an issue where the electric steering column becomes stuck. This problem specifically affects the height adjustment mechanism, preventing the steering wheel from moving up or down as intended. This can be particularly noticeable when using features like the "Easy Entry function," which automatically adjusts the steering column for easier vehicle access.

Symptoms

The primary symptom reported by owners is the "Height adjustment of electric steering column adjustment jammed in the top/bottom adjustment position." This means the steering wheel will not move vertically, either up or down, and remains fixed in one of its extreme positions. This can hinder comfortable driving positions and make vehicle entry or exit difficult, especially if the Easy Entry function is active.

Diagnosis / Trigger Conditions

The root cause of the Mercedes-Benz AMG GT steering column jammed condition has been identified. The issue occurs when the electric steering column's height adjustment mechanism travels to its absolute top or bottom limit stop and subsequently jams in that position. This mechanical binding prevents further movement, rendering the adjustment inoperable.

Repair Procedure Summary

This manufacturer communication identifies the complaint and the cause for the Mercedes-Benz AMG GT steering column jammed issue. While the document does not detail a specific repair procedure, it indicates that Mercedes-Benz has recognized this as a known problem. Typically, such issues require a diagnostic assessment by a certified Mercedes-Benz technician to determine the exact nature of the jam and apply the appropriate corrective action, which may involve adjustment, repair, or replacement of the affected steering column components.

Owner Action

If you experience a Mercedes-Benz AMG GT steering column jammed condition in your 2021 Mercedes-Benz AMG GT, it is recommended to contact your authorized Mercedes-Benz dealership. Explain the symptoms, specifically mentioning the height adjustment issue and any association with the Easy Entry function. The dealer will be able to diagnose the problem using manufacturer-specific tools and procedures and perform the necessary repairs.

Source: NHTSA Manufacturer Communication 10228807