2023-2024 Honda CR-V Windshield Washer Motor Inop

Background and Purpose

American Honda Motor Co., Inc. (AHM) has initiated a data collection effort for certain 2023-2024 Honda CR-V vehicles. This program, identified as a "Request for Parts: 2023-2024 CR-V Windshield Washer Motor Inop," aims to thoroughly investigate customer complaints related to the windshield washer system. By collecting specific parts from affected vehicles, AHM seeks to gain a deeper understanding of the underlying causes of these malfunctions.

This proactive approach allows Honda to analyze failed components directly. The goal is to identify patterns and engineering solutions before issuing widespread repair procedures. This ensures that any future remedies are effective and address the root of the problem.

Symptoms of the Issue

Owners of 2023-2024 Honda CR-V models may experience problems with their windshield washer system. The primary symptoms Honda is investigating are a "windshield washer system inop" (inoperative) condition or a "windshield washer system leaking" issue. These symptoms can impair visibility and affect driving safety, especially in adverse weather conditions.

Qualifying Conditions for Part Collection

For a vehicle to be considered for this part collection initiative, it must meet specific criteria outlined by AHM. These conditions ensure that the collected parts are relevant to the ongoing investigation into the Honda CR-V washer motor inop problem.

Your vehicle qualifies if:

• The windshield washer system is either "inop" or "leaking." A short video demonstrating the concern is required.
• The issue has been definitively traced to the washer motor itself. The specific part number for the washer motor under investigation is 76806-TLA-C01.
• No aftermarket parts have been installed within the windshield washer system.
• There have been no previous repair attempts made on the washer system.
• The vehicle has not been involved in any collision.

Important Information for Dealerships

Dealership personnel are instructed to handle this communication with priority. If a 2023-2024 Honda CR-V arrives at the dealership exhibiting the symptoms and meeting the qualifiers for the Honda CR-V washer motor inop, technicians should contact Technical Information & Support (TIS).

Dealers must email TIS at [email protected] or call 800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will then record the vehicle information and provide further instructions for part collection. It is crucial for dealers to understand that AHM wishes to collect specific parts prior to any repair attempts.

What Owners Should Know

If you own a 2023-2024 Honda CR-V and are experiencing a "windshield washer system inop" or "windshield washer system leaking" issue, you should contact your authorized Honda dealership. Explain the symptoms you are observing and mention that you are aware of Honda's data collection initiative for the Honda CR-V washer motor inop.

Your dealership will assess if your vehicle meets the specific qualifying conditions for this program. If your vehicle qualifies, the dealership will coordinate with Honda's Technical Information & Support to facilitate the collection of the faulty washer motor (part number 76806-TLA-C01) for analysis. This process helps Honda develop a comprehensive solution for this issue.

Required Information for TIS Contact

When contacting TIS, dealerships must provide specific information in the email. The email title should include the Model Year (e.g., 2024), Model Name (e.g., CR-V), the Issue (e.g., Brake Judder, though in this case it would be "Windshield Washer Motor Inop"), and the VIN.

In the email body, the following details are required:

• Dealer Number
• Your Name
• Best Phone Number to be Reached
• Current Mileage
• Confirmation that the vehicle meets qualifiers #1-#5, along with an attached video of the concern
• DPTS #

As a gesture of appreciation, technicians who identify a qualifying vehicle that is accepted for part collection will receive a VISA gift card from AHM.

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Source: NHTSA ID 11000282