2023-2024 Honda CR-V Windshield Washer Inop Investigation

What's Being Investigated

American Honda Motor Co., Inc. (AHM) is currently conducting an investigation into customer complaints regarding the windshield washer system in 2023-2024 Honda CR-V models. The primary concerns are the system being "inop" (inoperative) or "leaking or both". This proactive investigation aims to identify the underlying cause of these conditions.

To facilitate a thorough understanding, AHM is requesting the collection of specific parts from affected vehicles. This process is crucial for engineers to analyze the components and determine the root cause of the Honda CR-V windshield washer inop or leaking issues.

Symptoms and Conditions

Owners of 2023-2024 Honda CR-V vehicles may experience issues where the windshield washer system is either not working at all or is visibly leaking fluid. For a vehicle to be considered for this investigation, it must meet specific criteria:

• The windshield washer system must be either "leaking or inop."
• The issue must be directly traced to the washer motor, identified by part number 76806-TLA-C01.
• The vehicle's washer system must not contain any aftermarket parts.
• There should be no previous repair attempts made on the washer system.
• The vehicle must not have been involved in a collision.

If your 2023-2024 Honda CR-V exhibits a Honda CR-V windshield washer inop condition or leaking, and meets these qualifiers, it may be eligible for participation in this parts collection effort.

How Honda is Collecting Information

Honda has issued a "PRIORITY/ACTION REQUIRED" communication to its dealerships, titled "Request for Parts: 2023-2024 CR-V Windshield Washer Motor Inop". Dealerships are instructed to contact Technical Information & Support (TIS) if they encounter a vehicle matching the investigation qualifiers. This can be done via email at [email protected] or by phone at 800-880-1072 (Monday-Friday, 7am-5pm PST).

When contacting TIS, dealers are required to provide specific vehicle information, including the model year, model name (CR-V), VIN, current mileage, and confirmation that the vehicle meets all specified qualifiers. A short video demonstrating the concern is also required. As an incentive, technicians who successfully identify and report a qualifying vehicle may receive a VISA gift card.

Important Notes for Owners

It is important for owners to understand that this is an investigation to collect parts, not a standard repair bulletin. If your vehicle experiences a Honda CR-V windshield washer inop or leaking, it's crucial that no repairs are attempted on the washer system and no aftermarket parts are installed prior to contacting your dealership. This ensures the integrity of the parts for Honda's analysis.

Manufacturer Communication Details

This manufacturer communication, identified by NHTSA ID 11000136, highlights Honda's commitment to understanding and resolving potential issues with their vehicles. The focus on collecting the washer motor (P/N 76806-TLA-C01) indicates that this component is a key area of interest in the investigation into the Honda CR-V windshield washer inop problem.

What Owners Should Do

If you own a 2023-2024 Honda CR-V and are experiencing a windshield washer system that is inoperative or leaking, and your vehicle meets the conditions outlined above (especially regarding no prior repairs or aftermarket parts), you should contact your local authorized Honda dealership. Inform them about the issue and mention the manufacturer's investigation into the windshield washer system. The dealership will then follow the necessary steps to determine if your vehicle qualifies for the parts collection program.

Source: NHTSA ID 11000136