2021 Honda Civic / CR-V Meter Display Inoperative

American Honda Motor Co., Inc. (AHM) is currently conducting an investigation into customer complaints concerning an inoperative, blank, or black meter display in certain 2021 Honda Civic and CR-V vehicles. This effort, documented under NHTSA ID 10229679, aims to understand the underlying cause of this condition.

To facilitate this investigation, AHM's Technical Information & Support Group is requesting that dealerships identify and report vehicles that exhibit this specific issue. The goal is to inspect these vehicles before any repair attempts are made, ensuring a clear understanding of the problem's origin. If you are experiencing a Honda Civic meter display inoperative condition, your vehicle might be eligible for this inspection program.

Symptoms

Owners of affected 2021 Honda Civic and CR-V models may observe their vehicle's gauge cluster becoming inoperative, blank, or completely black. This condition means the driver is unable to see critical information typically displayed on the instrument panel.

Important Warnings for Owners

Honda has specific criteria for vehicles they wish to inspect. It is crucial for owners to understand these points:

• No Prior Repairs: Honda is interested only in vehicles where no prior repairs have been made to address the meter display issue.
• No Telematics System Replacement: Vehicles that have had their telematics system previously replaced are not eligible for this investigation.
• No Collision Damage: The vehicle must not have been involved in a collision.
• No Repair Attempts: No repair attempts for this specific issue should have been made on the vehicle.

These conditions are essential for Honda to accurately diagnose the root cause of the Honda Civic meter display inoperative problem without interference from previous work.

Honda's Investigation Process

American Honda Motor Co., Inc. is proactively searching for vehicles that meet their specific criteria to gather more data. This is not a recall or a standard repair bulletin; rather, it's a focused data collection effort. The insights gained from these inspections will help Honda develop a comprehensive solution for the inoperative meter display issue.

What Honda is Looking For

For a vehicle to be considered for Honda's inspection program, it must meet the following qualifiers:

• The dealership must be able to duplicate the inoperative meter display issue.
• There should be no previous replacement of the telematics system in the vehicle.
• The vehicle must not have been in a collision.
• No repair has been attempted for this specific issue.

What Owners Should Do

If your 2021 Honda Civic or CR-V is experiencing an inop, blank, or black meter display and meets the qualifiers listed above, you should contact your local authorized Honda dealership. Explain the symptoms and mention that you are aware of Honda's investigation into this condition (NHTSA ID 10229679).

Your dealership's service department will then determine if your vehicle matches the criteria for Honda's inspection program. If it does, the dealership's Technical Information & Support (TIS) contact will email [email protected] with your vehicle's details. These details include the model year, model name, a description of the issue, and the VIN. The email body will also include the dealer number, your name, best phone number, current mileage, and DPTS#.

If your vehicle is accepted as a candidate for inspection, Honda may provide additional information and a gesture of appreciation to the participating dealer technician.

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Source: NHTSA Manufacturer Communication 10229679