2023-2024 Audi e-tron Instrument Cluster Display Issue TSB

Symptoms of Superimposed Content

Owners of certain 2023-2024 Audi e-tron models may notice that content is displayed in the information line on top of other content in the Audi virtual cockpit. This visual anomaly means that information from different sources appears to overlap, making it difficult to read or interpret the display correctly.

This specific symptom, where the Audi e-tron instrument cluster display shows superimposed content, has been observed to occur only when the virtual cockpit is set to the classic performance layout, particularly when the power meter is positioned in the center of the display. The issue does not manifest in the other available display layouts.

What Causes the Audi e-tron Instrument Cluster Display Issue?

Audi has identified the root cause of the superimposed content in the instrument cluster as a software issue. This indicates that the problem is not due to a faulty hardware component but rather an error in the programming that controls how information is rendered on the virtual cockpit screen. The technical service bulletin 90 24 73 2072430/2 confirms this software-related origin.

Important Warnings for Owners

Audi has provided a critical warning regarding this issue. Owners should be aware that no repairs are currently necessary, and a solution is under development. Crucially, do not replace any components for this condition since this will not resolve the customer's concern. Attempting to replace parts like the instrument cluster will not fix the software-related superimposed content problem and could lead to unnecessary costs or delays.

What Owners Should Do

If you experience the Audi e-tron instrument cluster display showing superimposed content, you should contact your authorized Audi dealer. While no immediate repair is available, the dealer can explain that a solution is expected to be available by the end of the second quarter of 2024, though this timeline is subject to change. Technicians are instructed to create a PSS (Pending Service Solutions) record in the AccessAudi system, documenting the concern for future reference and resolution.

Current Status and Future Solution

As of the latest revision of Technical Service Bulletin 90 24 73 2072430/2, a definitive solution for the superimposed content issue is still under development. Audi anticipates that a software update will be released to address this problem, with an expected availability by the end of the second quarter of 2024. This bulletin supersedes an earlier version, Technical Service Bulletin Group 90 number 23-62, dated December 15, 2023, reflecting updated information regarding the issue and its resolution plan.

Warranty Information

This Technical Service Bulletin is for informational purposes only and is not applicable to any Audi Warranty claims. This means that while Audi acknowledges the issue, the TSB itself does not provide warranty coverage for any potential diagnostic or repair costs, although a future software update would typically be covered under warranty if it addresses a manufacturing defect.

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Source: NHTSA ID: 10249222