2021-2023 Audi e-tron Center Console Creaking Noise TSB

Symptoms

Owners of affected 2021-2023 Audi e-tron vehicles may notice a distinct creaking noise. This noise typically occurs from the side trim of the center console, specifically when it comes into contact with the driver's knee. The underlying cause is identified as relative movement between the trim/light bar and the main center console structure.

Technical Background

The creaking sound is a direct result of slight, unintended movement between the center console's trim piece and the light bar. This friction generates the audible noise that owners experience. The specific part implicated in this issue is 4KL947209, which is the center console decorative trim.

Audi implemented a production solution involving fleece adhesive tape in two stages (CW42/2020 and CW34/2022) to prevent this issue in newer vehicles. However, vehicles produced before these dates may still exhibit the Audi e-tron console noise.

Repair Procedure Summary

This repair specifically applies to the driver's side of the vehicle. The process involves several steps to address the Audi e-tron console noise:

1. Trim Removal: Technicians must first carefully remove the center console decorative trim. This step follows instructions detailed in the Elsa repair manual under Body >> Body Interior >> 68 Interior Equipment >> Center Console >> Center console Decorative Trim, Removing and Installing.
2. Tape Application (Figure 1): Fleece adhesive tape is then applied to the trim/light bar. This initial application involves a piece approximately 3/8 inches long, folded over to create a small cushion.
3. Double Layer Tape Application (Figure 2): To further increase thickness and ensure proper fitment, a second layer of fleece adhesive tape, approximately 2 1/2 inches long, is applied.
4. Trim Reinstallation: After the tape is correctly positioned, the center console decorative trim is reinstalled.
5. Verification: The repair is verified by applying pressure to the center console trim to confirm that the creaking noise is no longer present.

Required Tools or Parts

To perform this repair, technicians will need specific materials:

• Fleece adhesive tape: Part number D373125A2. A quantity of 0.1 is specified, indicating a small amount is needed per repair.
• Fasteners, Bolts, Nuts, and Screws: As needed, these components should be sourced according to ETKA and the repair manual.

Warranty Information

This Technical Service Bulletin (TSB 2068592/1) outlines the warranty claim procedures for addressing the Audi e-tron console noise. The applicable claim types are:

• 110: For vehicles within 6 months or 6,000 miles.
• 1AM: For vehicles exceeding 6 months or 6,000 miles.

The service number associated with this repair is 6814, and the damage code is 0020. Specific labor operations include Trim for console remove + reinstall (code 6814 19XX) and Modify console trim (code 6814 5099), which is allotted 15 Labor Time Units (TU).

Important Warning: If your vehicle is outside of any applicable warranty, this Technical Service Bulletin is for informational purposes only. Any repairs would be at the owner's expense. All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review or audit by Audi Warranty.

Source: NHTSA ID 10226893