2021 Audi e-tron Launch Repair Authorization TSB

Audi has released Technical Service Bulletin (TSB) 00 20 40 2060051/2, which outlines the mandatory repair authorization process for issues identified during the launch of the 2021 Audi e-tron. This TSB, superseding previous bulletin 20-39, ensures that all concerns reported by customers or found during Pre-Delivery Inspection (PDI) are handled through a standardized procedure.

The TSB emphasizes the importance of dealer cooperation in providing technical information to ensure a successful launch of the MY20/21 Audi e-tron Sportback. Following this procedure is mandatory for all dealers when the first 2021 Audi e-tron Sportback vehicles arrive.

Symptoms

This TSB does not specify particular symptoms or fault codes. Instead, it addresses any general "customer concern" or "issue found during PDI" related to the 2021 Audi e-tron Sportback during its initial launch period. If any operational or functional problem is identified, the outlined repair authorization process must be followed.

Fault Codes / DTCs

This Technical Service Bulletin does not list any specific diagnostic trouble codes (DTCs). However, it instructs technicians to select "MY20 e-tron Sportback Launch" as the concern type when creating a Technical Assistance Center (TAC) ticket. This specific label helps categorize issues related to the vehicle's launch phase.

What the Service Bulletin Says

Audi's TSB 00 20 40 2060051/2 details a multi-step process for dealers to address issues with the 2021 Audi e-tron Sportback. First, technicians must verify the customer's concern and begin GFF diagnosis without removing parts or disconnecting electrical connections. A TAC ticket must then be created using the Technical Assistance Center System in Elsa, with "MY20 e-tron Sportback Launch" selected as the concern type.

Dealers are required to provide a detailed description of the concern, including a cell phone number for the TAC consultant, and attach GFF Diagnosis Logs and photos. The TAC ticket must be activated by calling the TAC for further instructions before any repairs are performed. An Audi Launch Team will either provide a repair plan or send a team member to the dealership. The Audi Launch Allowance Program provides specific time units for opening and closing TAC tickets, and for returning requested parts, as detailed in Audi Warranty Service Circular AWA-20-07. This TSB is informational and does not apply to standard Audi Warranty claims.

What to Do

If you own a 2021 Audi e-tron and experience any issues, especially during the vehicle's initial launch period, you should contact an authorized Audi dealership. The dealership will follow the specific Audi e-tron launch authorization process outlined in TSB 00 20 40 2060051/2 to diagnose and address your concern. This ensures that any necessary repairs are performed according to Audi's guidelines for new vehicle launches.

Source: NHTSA ID: 10177400