Volvo XC90 Complaints (2022)

31 consumer complaints on file.

#11773420October 24, 2026
FUEL/PROPULSION SYSTEM
I own a 2022 Volvo XC90 Recharge T8 plug-in hybrid. An authorized Volvo dealer diagnosed an internal fault in high-voltage battery Cell Module E. According to the technician's written report, diagnostic code BECM-P0BBE62 was present. The technician ran the Cell Module component test through Volvo's VIDA diagnostic system, which returned a “fault found” status for Cell Module E. The technician recommended replacing the faulty module. The replacement part is on back order, and I have been advised that obtaining battery modules into the United States is a known supply bottleneck that could delay repairs for several months. Volvo has confirmed that the repair is covered under warranty, but the vehicle remains unrepaired while I wait for the part. Of particular concern, the technician documented that the vehicle would not start when they attempted to move it into a parking space. The technician noted that this failure may or may not occur again. This creates uncertainty about the vehicle's ability to start and operate reliably. The vehicle previously displayed a “Propulsion System Service Required” warning. Although the vehicle had reportedly behaved normally during earlier driving, the subsequent diagnostic findings and failure to start raise concerns about the reliability and safe operation of the high-voltage propulsion system. I am concerned about: The high-voltage battery cell module failure and the possibility of a recurrence or additional battery faults. The vehicle's documented failure to start. The potentially prolonged period during which the vehicle cannot be repaired because the replacement module is unavailable. Whether similar failures and parts delays are affecting other Volvo plug-in hybrid vehicles. I request that NHTSA review this report alongside similar complaints to determine whether there is a broader safety-related defect or pattern involving high-voltage battery cell modules in affected Volvo plug-in hybrid vehicles, and whether further
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11772220October 19, 2026
ELECTRICAL SYSTEM, VISIBILITY/WIPER, BACK OVER PREVENTION: WARNINGS
My 2022 Volvo XC90 (VIN: [XXX]) has a recurring failure of the center touchscreen display, which controls the climate system. Almost daily, the display shuts off while I’m driving and does not reboot. When it fails, I cannot use the heat, the windshield defroster, or the defogger. As cold weather sets in, this is a serious visibility and safety hazard. On XXX, at approximately 35,400 miles, I took the vehicle to the authorized Volvo dealership in [XXX] (repair order #XXX). I paid approximately $366 for a software reset. The repair did not fix the problem. Since then, the system crashes right after startup. It also intermittently plays loud white noise through the speakers, at random times and without warning while I’m driving. The sudden loud noise startles and distracts the driver. The dealer’s technician said he would submit a report to Volvo engineering. I have also opened a case with Volvo Car USA Customer Care. As of XXX, the vehicle has not been repaired, and the failures continue regularly. I have heard nothing back from Customer Care or the dealership despite repeated attempts to contact them respectively. Summary of hazards: Loss of windshield defrost and defog, which reduces visibility. Loss of cabin heat in winter conditions. Sudden loud audio noise that distracts the driver. A control screen that cannot be relied on while driving. I am asking NHTSA to review this as a potential safety defect affecting the center display and climate control on this model. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751217July 17, 2026
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
This is my 2nd Volvo xc90. Both models have turbo issues that is costly repairs. Volvo dealership also stated that turbo repairs usually are an issue in Volvo. My first Volvo was 2016 which had a turbo issue. Now my 2022 is now in shop due to turbo and oil spills on inside. There should be a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735479May 4, 2026
LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The electrical/infotainment display failure causes the factory rearview camera image not to display when the vehicle is shifted into reverse. The center infotainment display on my 2022 Volvo XC90 intermittently goes completely black and remains inoperable for days at a time. When the screen is black, the factory rearview camera image does not display when the vehicle is shifted into reverse. All sound, including warning signals, is inoperable. Climate controls are also inaccessible through the screen, and inoperable. This has happened repeatedly: the screen goes dark for several days, returns temporarily, then goes dark again. The failure affects rear visibility during backing events and creates a safety risk because the driver cannot see the rear camera image. I brought the vehicle to a Volvo dealer. The dealer stated that the infotainment head unit must be replaced and quoted approximately $4,000 to replace it with the same non-Google system. Volvo corporate denied assistance. I believe this is a safety-related defect because the failed infotainment display disables the rearview camera function.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720490February 25, 2026
ELECTRICAL SYSTEM
In the middle of a cold snowstorm the screen froze and started glitching. As I was trying to change the drive mode to all wheel drive the ESC off button triggered and ESC stayed off without AWD mode and screen was unresponsive. Had to pull over and turn car off and back on for screen to reset.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696466October 29, 2025
UNKNOWN OR OTHER
There is a flaw in Volvo sunroof drains. There are class action lawsuits because of this. 6 months after purchasing my car, there was a leak into my car due to a clogged sunroof drains causing damage to electronics and potentially to computers within the car. I fixed it at a quote of over $2k. Volvo refused to cover it under my warranty. Now, 6 months after the fix, the SAME issue is happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688979September 22, 2025
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
My car is a 2022 Volvo hybrid T8, 6-passenger XC90. I purchased the SUV in August of 2023 as a "certified pre-owned" vehicle with only 17,923 miles on it at the time of purchase. This SUV has been fine until within the last two to three months (July-Sept. 2025). Now, in Sept. of 2025, my SUV only has 30,795 miles and we have had it serviced regularly, as required, and taken care of it as responsible vehicle owners. Beginning around June or July of 2025, I began seeing the "check engine" light, so I called the dealership where I purchased the vehicle and took it in for servicing. After a day, they said it was fixed and that it was a blown fuse or two, and it was good to go. Not even 3 weeks to a month later, the "check engine" light came on again. I called and took it back to the dealership. Same story, after less than a day they called me back after fixing something else (don't remember off the top of my head what they said it was, but it was allegedly minor). Now, about 3 days ago, Sept. of 2025, I began seeing the "check engine" light again, so for the 3rd time in less than 3 months I arranged for it to be serviced by the dealership again on 9/30. A day later, another "Propulsion System/maintenance required!!!" light came on as well, so I called to get servicing sooner because obviously the message is scary. I was told to bring it in, they would "work me in" but had no loaners I could use to get to and from work. So, at that point, I got my husband involved and now no one from the dealership is returning either of our calls, AND I'm being told there is no recall on my car, even though a simple google search reveals there is a recall on my same make/model/year SUV. I'm getting the same messages people got about the recall, so no clue why my vehicle isn't considered as part of the recall when I am having the SAME issues as the recalled vehicles are having. I am beyond frustrated and ready to dump this SUV if they are unable to properly repair it!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675175July 21, 2025
UNKNOWN OR OTHER
I park my Volvo in my driveway which has a blind exit to a pedestrian sidewalk. When I start the car and put it in D or B mode, it does not make any sound. This happens in any of the vehicle modes including "Pure" electric where the ICE is not engaged unless the battery runs out. There is no way for oncoming pedestrians to hear the vehicle or to understand that it might pull out of the blind corner. According to the NHTSA Federal Motor Vehicle Safety Standard Number 141 "The final rule requires hybrid and electric vehicles to emit sound at minimum levels while the vehicle is stationary (although not when the vehicle is parked, i.e., when the transmission is in “park”), while in reverse, and while the vehicle is in forward motion up to 30 km/h. (sic) full compliance should be by September 1, 2020" Our 2022 XC90 T8 Recharge does not make any sound while stationary in N, D, or B tranmission modes or while in Hybrid or Pure drive modes. I see this as a serious safety issue and wanted to report it before I have an actual safety incident. Volvo claims that my vehicle is in compliance with all NHTSA safety standards. Their response is attached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668145June 20, 2025
ELECTRICAL SYSTEM
The contact owns a 2022 Volvo XC90. The contact received notification of NHTSA Campaign Number: 25V179000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615583September 20, 2024
AIR BAGS
I received an SRS airbag, service urgent, drive to workshop warning. I took the car in six times the first two times they said it was a software update and they failed to update the software the third time they updated the software. It didn’t work the fourth time they said it was the passenger seat and the scale wasn’t working or connecting so it was throwing off the airbag. They fixed that, it didn’t change that warning. I still got the warning. And the last time they said it was a battery issue the battery wires weren’t connecting. They fix that, but after five minutes of driving out of the dealership and a repair shop, the warning came up again.I’ve sent an email to Corporate asking for either a refund or or a new car in accordance with the lemon law of California. They want me to take it in the seventh time which I refuse to do because the car is on safe safe to drive and I have two kids that I cannot keep driving in this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592932June 6, 2024
ELECTRICAL SYSTEM
There have been three incidents where the following happens: While driving in regular suburban driving, the entire infotainment system and cluster panel (all digital--odometer, tachometer, everything) shut off entirely (go black) and the climate system also shuts off. It goes through some reset cycle and then eventually restarts after several seconds. Both times it has been right after pressing some button on the steering wheel that controls the infotainment or doing some operation with the infotainment system such as skipping a track or making a call. Apple Car Play has not been in use. The first time it was 4-5 months ago (2024). The second time was about 2 months ago. The third time was on June 6, 2024. This third time, while at a red light, everything went black and even the car shut off. Luckily, the car was not moving and within a couple of seconds, without touching anything or changing anything, it restarted itself and the infotainment system and cluster rebooted. I am concerned that this may eventually happen while the car is moving. Will be taken to the dealer for review/repair immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583268April 16, 2024
ENGINE AND ENGINE COOLING
The contact owned a 2022 Volvo XC90. The contact stated that while driving in stop-and-go traffic, the odor of smoke was suddenly present inside the vehicle and moments later smoke was viewed coming from under the hood. The vehicle was stopped and moments after exiting the vehicle the vehicle was engulfed in flames. The fire department was called to the scene and extinguished the flames. During the incident, the vehicle and property inside the vehicle were destroyed. A fire report was taken at the scene and the vehicle was towed to the local towing yard. The cause of the fire was not yet determined. The manufacturer was not yet notified of the failure. The local dealer was contacted. The failure mileage was 11,000
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11578997March 22, 2024
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
I was going 60 mph when the check engine light came on , the car started to jerk and reduce speed. I pulled onto the shoulder until the car stopped. I than proceeded to drive slowly and the turtle appeared on the dash. I drove about another mile until I reached my home doing 30 miles per hour or less.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556579November 23, 2023
ELECTRICAL SYSTEM
The vehicle is equipped with wireless phone charger. I was charging my phone and could not lift it off the charger with my bare hand. According to the dealership test, their test started at 80 degrees Fahrenheit and tested after 10 minutes at 102 degrees Fahrenheit. The dealership stated that the charger is operating as designed. The phone was too hut to handle and could have caused an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556578November 23, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: WARNINGS
Front sensor not detecting objects when parking. First time the dealership checked it, they said it was operating as designed. The second time, while driving on the freeway, I got a blind spot sensor service required warring error on dashboard. The dealership said that there was a bug residue on the outside sensor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556577November 23, 2023
SERVICE BRAKES
During cold weather, and when backing up, the vehicle makes a loud knocking noise as if an accident has occurred. This is an intermittent problem. The vehicle is equipped with Auto-hold brakes. The dealership stated that this might be the issue where the auto-hold is engaging without warring. The dealership tested the brakes and stated that it was operating per manufacturing specs. This issue happened several times so far since 2022. It is a scary moment when feeling as if I had hit some one or some thing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556573November 23, 2023
ELECTRICAL SYSTEM
The vehicle is equipped with Park Assist Camera. It automatically activated when reverse gear is engaged. The camera is angled is a way where display screen on front dash shows about half inch of the license plate. According to the dealership, the camera could not be adjusted and it is operation according to factory specs. This is safety issue as it distract the driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547911October 3, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Driving on the highway, check engine light came on followed by turtle mode and subsequent engine failure. Stranding driver with three small children on the highway. This has occurred several times, again stranding driver and three small children in the middle of nowhere at night having to await a tow truck and find a ride to hotel. Currently in service center for the fourth time with no apparent solution found. Volvo is not helping remedy the solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547449September 30, 2023
SEATS, SEAT BELTS
We took our Volvo to the dealer today to address another problem with the Volvo care system. We were told it was the back up battery. The car was left at Volvo for no more than 90 minutes. Prior to leaving it with Volvo, we had a convertible car seat installed in the second row, passenger side seat. We have a 26-month-old who rides in it every day. Later today, we picked up our son and ran several errands and returned home tonight around 9 PM. That’s when we discovered that the car seat had been completely disconnected from the vehicle. Apparently this is done to access some component of the car for the repair that was performed. Volvo technicians apparently uninstalled the car seat, performed the repair, and then returned the car seat, uninstalled, right back in the exact spot they had taken it from. The main connection is down behind the seat, at the base, so it was not obvious that the car seat had been uninstalled. Apparently Volvo is not providing instructions to their technicians to ask permission to uninstall a car seat, or to refrain from replacing the car seat without informing drivers that it is not installed. Hopefully Volvo improves this process before a child is hurt or killed because they are not secured to the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543669September 10, 2023
WHEELS
After we purchased the vehicle, we discovered that it did not come with a spare tire. It came with inflator kit. This is a huge safety concern to us. The inflator kit is a quick repair, a temporary tire sealer. The disadvantages with this, as we read online, is that this kit can only be used if the puncture is on the tire’s tread and is not larger than 4 millimeters. It will not work if the puncture is on the tire sidewall. We spend most of our driving in remote areas where there is no cell phone coverage and repair shops are miles away. If we were to be stuck in a remote area without a spare tire, in a 110 degree weather or 20 degree weather it will be catastrophic. We cannot call for help and on a good day, usually we don’t see another person or vehicle for hours. Also, the vehicle does not have space for a spare tire. Dealership or the manufactory needs to provide a warning label that this vehicle does not come with a spare tire. If we had known this formation, we would not have purchased the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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